denisse bird

Great service!

I love working with Music City Maids because they will work with you based on your needs. They are professional, HIGHLY communicative and their cleaning teams are friendly and courteous. I have used Music City Maids as my go-to for home cleaning since approximately 2012. My one B rating comes with turn over in staff and occasional inconsistency. But, if you are looking for value and reliability - don't hesitate to call them.

We've had Music City Maids clean our house every other week for almost 2 years. They started out great. The deep clean went well and we hired for regular service. For over a year we had the same 2-3 ladies come and they were consistent and efficient. They didn't always come at the planned time, but my husband works at home on that day, so it didn't really matter. However, over the past 6 months or so it seems it is different people every time. They never seem to clean the hardwood correctly - either leaving it sopping wet that it will ruin the wood, or not washing off the soap and leaving it sticky. Also, they just seem to wipe the surfaces - not underneath the toilet bowl rims, or really scrub the shower grout grim build-up, - the things that really matter! It takes 2 seconds to wipe down a counter, I pay to have someone really clean! I've called a few times and they have always offered to come back and re-do - but it's a hassle for us to reschedule and I shouldn't have to do that. It would be ok if it happened just once or twice, but the poor quality is now recurring. I'm sad that their quality has really declined - time to look for another company,

The pricing was fair. We paid them by the hour.

The women were prompt and enthusiastic. They did an excellent job, and I felt that the areas that they cleaned were as expected. I would have an A here, except there were a couple of bleach stains on the wall paint...otherwise I was very pleased. I was especially pleased with the kitchen cabinets. [The service date I give here is approximate.]

I could not have been more disappointed.  When the crew arrived at my house, I took her through each room and described what I was looking for to be done.  We have floating shelves with bric a brac in every room of the house and celiling fans. First of all, when I reached out directly to the provider to insure that the job could be done on my timeline (before purchase) I was assured that they could be there on Tuesday to perform the work before my houseguests arrived on Wednesday. During that call, it was suggested that I go ahead and “purchase” the service over the phone, not through Angie’s List offers. I did make the purchase at that time and scheduled the service. The scheduled time was arranged so that I could run home for lunch to let them in and discuss what I was looking to have done. I put my dogs outside so that they could perform the work without difficulty, and so the dogs would not leave a mess behind once the provider left. When the crew arrived, I took them through each room in the house and described what services would be performed. Since I was working from the description in the offer, I discussed all of the bric-brac located in each room, especially the “high” dusting. My daughter has a collection of porcelain horses on high floating shelves in her room. When I spoke about dusting these items the provider stated that she could not reach them and that she was afraid that she would break them. I indicated that we had a step stool for her to reach the items that were part of what I purchased (again based on their verbiage in the offer, and that I fully expected these items to be dusted.) I pointed out the ceiling fans in all rooms, window sills, baseboards, and floors as were described in the offer. I left linens to be put on the beds in 2 of 3 bedrooms. I did ask that they clean the refrigerator instead of the oven and that was confirmed by a phone call back to the office. When I returned home, I was so disappointed that I cried. Every ceiling fan in the house still had a THICK layer of dust, no surface above eye level had been cleaned at all. The frame around the bathroom mirror still had dust, the shelf above the kitchen sink (glass) had not been wiped off, much less cleaned. NONE of the high dusting had been done and most of the wall decorations were still dirty. One of the worst examples of cleaning I have ever seen. The following morning (the day my guests were due to arrive), I called the office to talk about my experience and how unhappy I was with what was provided to me. The person on the phone said that they did not have anyone available to come back until Thursday afternoon, but after complaining a little more, they agreed to send someone out in the late morning on Wednesday. They assured me that they would be back to fix the issues. My daughter had to call in to work, because I no longer felt confident leaving them to work unsupervised in my home. So the new crew came and cleaned the “upper” items. Ceiling fans, picture frames, etc. But they didn’t really clean up what fell down. There is a reason we clean from “Top to bottom”, gravity. They did re-clean the kitchen floor. According to my daughter, the opened some spray bottle, poured cleaning solution on the floor and mopped it in. this of course, left an extremely sticky residue and I had to re-mop my floor while my company was already at my home. All in all this was the worst experience ever and I would not recommend this company at all. I don't know that I would ever hire out a deep cleaning again if this is the quality of work I can expect. the point in hiring this out is simply not having the time to get it done myself.

It was a $99 special on Angie's List and then it was $169 when they came back.  I've had them out 3 times.  The first and second time they were good.  The third time they were terrible. Maybe I would use them again. I actually called and complained about the last time that they cleaned and he gave me some money off.  I used another company in the meantime and they're just so much better.  I probably wouldn't use them again.

They did an incredibly poor job. The first crew did not clean anything above their heads. I complained and they sent another crew. This crew only cleaned what was above their heads and let the dust and dirt fall down onto the other areas that were cleaned the day before. The second crew was overheard talking about the first crew in a negative way. Finally the floor that was left "clean" was sticky and gross and I had to mop it myself before my guests arrived. I would not hire them to clean my dog's house. I may never hire a professional cleaner again, I feel so ripped off.

I have used them twice. The first time was very good and I was very pleased with the work. The second time was not good. There were items not dusted, the kitchen floor still had spots on it that I got up easily and the bathrooms were not cleaned well. I was disappointed. I would use again only if I they sent the ladies I had the first time.

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The women who came were prompt, enthusiastic about their work and professional. They got right to it and I was pleased with the results. I would hire them again. We don't use housecleaners much, but these were excellent. I especially like that since they sent a three-person team, they were quite efficient, and it took less time as a result. I should add that we bought a session with them on an Angie's List special deal: a good choice for us!

Scheduling went well. THANK YOU

Really well. Super quick and very friendly.

The ladies who came out did a fantastic job. They were easy to schedule with, prompt and thorough. We have 3 dogs and they were able to work around them. I happened to be home when they were cleaning, which can be uncomfortable, and I never felt in the way or uncomfortable. They impressed me enough that I'm looking forward to monthly services going forward.

Fine and good.

unknown

It was okay.

It was a special deal that they had. It was a special Angie’s List coupon. They did fine. They did a good job and did what they said that they would do when they said they would do it. They were really responsive. I called them and they called me back within a reasonable period of time. They showed up and did the work, like, the next day or two days. It was all over and done in a very short period of time.

We purchased the "deal" of 4 man hours (2 people for 2 hours) and 3 rooms of carpet. I made a list of priorities. Kitchen and bathrooms. The cleaners were supposed to work for 2 hours and then the carpet cleaning person was to show up. Instead all arrived at the same time. The cleaners worked quickly upstairs in the bathrooms so that the carpets upstairs could be cleaned. We have not even been upstairs to see the bathrooms yet. But the carpet does not appear to have been cleaned professionally. We had our carpets cleaned 5 months ago and they looked brand new. There are still stains in areas. The kitchen sink had noodles in it. The range was not cleaned at all. Grossly disappointed. This was supposed to be a tester to see if we were going to keep using them. Fail.

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We were not very happy with how they performed. I wouldn't recommend them.

They damaged some property of mine. The maid took the mailbox and handed over the money but the owner of the company took care of it and he was nice. I paid to get it fixed it and he gave me service instead of cash which was fine.

It went okay. It was an okay experience it wasn't great I wont bother use them again. I had to have them come back and redo a number of hings so then their visit didn't really lit up their expectations.

unknown