About us
With Mr. Roof of Nashville, you get more than great value, you get an entire team of residential and commercial exterior problem solvers. Plus, you get a lifetime warranty, 24-hour turnaround on most jobs, and amazing customer service professionals who are here to make sure you’re happy every step of the way.
Business highlights
63 years of experience
Services we offer
Roofing, window replacement, masonry restoration, siding, & insulation.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 35
Assorted photos uploaded by Mr. Roof of Nashville
Reviews
4.338 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 16% | ||
| 0% | ||
| 0% | ||
| 13% |
Filter reviews by service
Showing 26-38 of 38 reviews
Peggy W.
Mar 2014
Roofing
Absolutely no complaints. Job was professional, done well. Timing of all the different vendors well organized. Roof was completed in ONE day - cleanup was perfect.
Response from Mr. Roof of Nashville
"Thank you for taking the time to post a review of your experience of dealing with MR ROOF for the purchase and installation of a new roof and other trades on your home and that we provided good clean up upon completion. We work hard to provide good customer service and stand behind our warranties should you ever need us. Jay Zielke, General Manager, Jeff Kinney, Sales Manager, Cheryl Cox, Marketing Manager"
Mike H.
Sep 2013
Roofing
Mr Roof advertises "complete in 1 day" and I was told several times by sales person after they gave me a bid that it would be completed same day. They scheduled Sat 6/8 and although a lot of people started in the morning ,after lunch a lot of them did not return. They had only half of the roof done on 6/8 and came back 6/9 and again on 6/10 while I was at work. i noticed a gas smell in the garage and found they had disconnected the vent pipe on the gas water heater and tripped the electrical circuit that my freezer in the garage was on. They put the solar vent in the wrong place even though I found a picture they had that shown where we discussed it should be to work effectively. They put the existing vent boxes back on so that half of the vent was covered up. They came out twice to fix that because the first time they only moved 2 of the 10 that needed moving. The metal flashing on the corners and front of the house had to be replaced because it was not installed correctly. They crushed plants and flowers because they did not protect them when they were tearing off the old roof. They killed patches of grass because of materials and gas that was poured or leaked from their equipment. After numerous calls and sending pictures they came out with a supervisor to finally fix the vent and remaining roof issues. They have not paid for any of the damages they did and after several weeks they sent me a bill for the amount they left off the first invoice that was sent in to be financed. They not only did not complete in one day but after 3 days and 3 additional trips I get invoiced for an additional they forgot to send in. I signed for the additional work order before they started working and they did not turn in the amount for 3 weeks after starting but left the additional invoice off. They did send a $100 gift card to Ruth Chris to me with the $780 invoice and after payment of $13,800 for the roof.
Response from Mr. Roof of Nashville
"There are two sides to every story and our customer had some legitimate concerns and of course we apologized for any inconveniences incurred, we even bought him dinner at a well known steakhouse for those inconveniences. Here are some details according to our notes that are not indicated in his review: This roof was large and complicated. We typically do complete a roof in one day. Our presentation includes this fact with a disclaimer that "98% of our roofs are installed in one day". This customer failed to mention in his review that rain delayed his installation and we communicated this to his wife. As for the pipe disconnect and vent reinstallation, this was a "punch" item that was rectified once we realized the issue - in major construction these things occasionally happen - and if they happen on our jobs we rectify quickly. We were not notified as to any landscaping issues by the home owner, he needs to reach out to us so we can take care of any issues regarding as such. This homeowner had an excellent roof installed on his home and has an excellant warranty; we stand behind our work! Jay Zielke, General Manager & Cheryl Cox, Marketing"
KATHI P.
May 2013
Roofing
We received the best service. The representative, Joe, started at the beginning, giving us a quote, met with our insurance adjuster and was here when the work began. He was very professional and explained everything to us. The workers showed up on Monday at 6:45 am. They worked all day. When they were done they cleaned up....until you couldn't even tell they had been here. The job manager, Tom was at the house throughout the day, checking to make sure things were going well. The job boss was very nice and the workers were fabulous. They made the whole project perfect.
Response from Mr. Roof of Nashville
"Thank you for taking the time to post a review of your experience and happiness of dealing with MR ROOF for the purchase and installation of a new roof on your home. We continually strive to provide great customer service, one day installation ( in most cases) and good clean up, plus we stand behind our warranties should you ever need us. Jay Zielke, General Manager, Jeff Kinney, Sales Manager, Cheryl Cox, Marketing"
Bonnie D.
Feb 2013
Roofing
Their service is outstanding. One time, they got seventeen people working on it. They were very efficient and they were done in just a couple of days. They made a superb job. The preparation and completion of job was outstanding.
Response from Mr. Roof of Nashville
"We wish to thank you for taking the time to post a review of your experience of the purchase and installation of a new roof from MR ROOF and giving us a "STRAIGHT A" rating. We strive for great customer service, one day installation and clean up (in most cases) and stand behind our warranties should you ever need us. Jay Zielke, General Manager, Jeff Kinney, Sales Manager, Cheryl Cox, Marketing"
William B.
Dec 2012
Roofing, Gutter Repair and Replacement
Very good. Both crews were prompt. The gutter crew did not come prepared with the supplies for installing the gutter covers as listed in the estimate but they were able to get the supplies and it did not delay the job.
Steve S.
Nov 2012
Roofing, Gutter Repair and Replacement
Joe Richardson of Mr. Roof was entirely professional and went out of his way to accommodate our needs. He made sure we understood every detail and pointed out that we had hail damage which I would have missed entirely. Once he pointed it out, it was obvious. He even helped us file the insurance claim. I hate abusive business practices on either side and Joe was completely fair to us and the insurance company. The office staff was very friendly over the phone and the craftsmen were competent, fast and friendly. All concerned showed up when they said they would and finished the job in a more then reasonable time frame. I would hire this company again. Mr. Roof may not have been the least expensive but they were the right choice for us from a standpoint of quality, professional service and honesty. Mr. Roof is a good value!
Response from Mr. Roof of Nashville
"We wish to thank you for taking the time to provide a detailed analysis of your experience with MR ROOF, plus providing us with a “straight A” rating, and the nomination for the “Page of Happiness”. The Nashville area has experienced several severe storms this year, some with hail, and many with high winds, all of which that have caused damage to many home in the area. Our sales team is trained to detect this type of damage to roofs and how to deal with the insurance companies to help get claims approved in a timely manner for our customers. (Thaks too for mentioning your salesperson by name ... we will pass your comments along to him).So the construction phase of the new roof isn’t too intrusive to the homeowner we strive to try to install most roofs in one day. Jay Zielke, General Manager, Jeff Kinney, Sales Manager,Cheryl Cox, Marketing"
Rachel R.
Sep 2012
Roofing
Polite, punctual, good quality work. Addressed issues causing leak that prompted call. Found additional similar problems in several other areas, and provided good pictures to explain concerns. Will plan to use again.
Response from Mr. Roof of Nashville
"Thank you for taking the time to share your comments regarding the repair work you had completed by MR. ROOF on your home by our Same Day Service Department, providing us with an overall grade of “A” for the experience and mentioning the fact that he took pictures to help you understand the work needed. Jay Zielke, General Manager, Cheryl Cox, Marketing"
Genna M.
Jul 2012
Roofing
happy with service
Response from Mr. Roof of Nashville
"From all of us at the MR ROOF NASHVILLE office we wish to thank you for taking time out of your day to post a response regarding your experience with our company and providing the A grade regarding our service and performance. Jay Zielke, General Manager and Cheryl Cox, Marketing."
WILLIAM J.
Apr 2012
Roofing
We had called several companies already. Mr. Roof said that they could get someone out the next day. Their responsiveness was impressive. Normally with things like this its days or weeks after a storm.
In my first interaction with Mr. P- the guy who came out-- He was late on Saturday to come out to the house. I was late to work myself, but told him I'd wait for him. When he came out he was very personable and was able to show me things about my roof that I had no idea about--that none of the other companies had been able to show me. He gave great advice, I thought, and told me about different options I had to repair the roof and ideas for what products would work best.
He just called me back today. I had been looking forward to working with him. I had some questions about some of the shingles to get, and his demeanor changed. He stopped me and told me that he wouldn't help or answer any of my questions without an exclusive contract that he had the job. I felt like I had a gun to my head to make a decision. I'm a really laid-back and patient guy; but I'm not a pushover. I just really don't think I need someone like that. If he's got the best shingles and really believes in his company and materials he uses, why does he have to threaten somebody or give an ultimatum?
I don't have a problem with waiting to get something in the mail from this company to get quotes or anything, but I do not want to be talked to like that. I had such a good first impression that I would have given A+ after he came out on Saturday, but after talking on the phone today, not at all.
The best quote I've gotten from any roofer was $2.00 over what was approved by the insurance company. I've had seven or eight different roofers come out and give me quotes after the hail storm. Once you tell these people you have insurance, they raise the price!
I did not get a quote from Mr. Roof for the work.
In my first interaction with Mr. P- the guy who came out-- He was late on Saturday to come out to the house. I was late to work myself, but told him I'd wait for him. When he came out he was very personable and was able to show me things about my roof that I had no idea about--that none of the other companies had been able to show me. He gave great advice, I thought, and told me about different options I had to repair the roof and ideas for what products would work best.
He just called me back today. I had been looking forward to working with him. I had some questions about some of the shingles to get, and his demeanor changed. He stopped me and told me that he wouldn't help or answer any of my questions without an exclusive contract that he had the job. I felt like I had a gun to my head to make a decision. I'm a really laid-back and patient guy; but I'm not a pushover. I just really don't think I need someone like that. If he's got the best shingles and really believes in his company and materials he uses, why does he have to threaten somebody or give an ultimatum?
I don't have a problem with waiting to get something in the mail from this company to get quotes or anything, but I do not want to be talked to like that. I had such a good first impression that I would have given A+ after he came out on Saturday, but after talking on the phone today, not at all.
The best quote I've gotten from any roofer was $2.00 over what was approved by the insurance company. I've had seven or eight different roofers come out and give me quotes after the hail storm. Once you tell these people you have insurance, they raise the price!
I did not get a quote from Mr. Roof for the work.
Response from Mr. Roof of Nashville
"Due to the numerous storms experienced in the Nashville area this year we have experienced a tremendous amount of calls for roof inspections and many times our schedule has been backed up several weeks. If we find storm damage we ask the consumer to sign a simple agreement with Mr. Roof stating that Mr. Roof will represent them with their insurance company regarding the work needed from storm damage on their home based on what was covered by their insurance company, that they will use Mr. Roof for the work on their home, and that they would incur no other costs other than their deductible which would be charged to them once an approved claim was processed. Working with insurance claims and adjusters is many times a lengthy process; this is why we require a pre-contract, one that this homeowner stated he was not going to sign. Jay Zielke, General Manager, Cheryl Cox, Marketing"
Riley K.
Feb 2012
Roofing
I CALLED MR. ROOF ON 01/30/12 AND THEIR ROOF TECH. CALLED BACK WITHIN 15 MINUTES AND CAME TO MY HOME THAT AFTERNOON. HE FOUND THE PROBLEM AND REPAIRED IT VERY FAST. I WAS IMPRESSED WITH HIS KNOWLEDGE AND PROFESSIONALISM. I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE IN NEED OF ROOFING WORK.
Response from Mr. Roof of Nashville
"On behalf of all of us at MR ROOF we wish to thank you for choosing us for your roof repair on your home and for taking the time to share your experience in dealing with MR ROOF and providing us with a “Straight A” grade regarding our performance. Jay Zielke General Manager & Cheryl Cox, Marketing"
Patricia D.
Jan 2012
Roofing
Very well. See my description of services performed.
Response from Mr. Roof of Nashville
"Thank you for choosing MR ROOF for your roof replacement on your home and taking the time to share your experience in dealing with us. Jay Zielke, General Manager & Cheryl Cox, Marketing"
Darrell H.
Dec 2011
Roofing
I contacted Mr. Roof for an estimate for a leaking roof. The roof leaked water into my dining room, so it was a priority for me to get it fixed ASAP. Mr. Roof came out to the house twice, but never gave me an estimate. I did get several follow up calls from the office to see if I was happy with their service. The first time I responded saying I never got an estimate. The second time I told them I still didn't get an estimate (now about 3 weeks after my first contact), but now it didn't matter as I hired someone else and the roof was now repaired.
Mark G.
Sep 2011
Roofing, Gutter Repair and Replacement
Everything turned out great with the roof. The only problem I had was afterwards with the gutter brushes. They were sticking out and I had to call them to work on it. They had to come out 3 times to get it fixed. The guy who did the work was very good but the follow up was just not what I would have liked. I would use them again under certain conditions. Those being they be honest with me and follow up.
Response from Mr. Roof of Nashville
"Thank you for choosing MR ROOF for your new roof on your home. The way the gutter brush product we installed in your gutters is made, in many cases, the top portion of the brush can be seen, as it fits inside the gutter and is designed to help keep debris from backing up the water flow in your gutters. Jay Zielke, General Manager & Cheryl Cox, Marketng"
Natasha Y.
Sep 2011
Roofing
Overall, awesome! Ken was absolutely awesome! He was patient and took his time in explaining what was causing the leaks and how it could be repaired. He even went on to tell me to use Kilz to remove the water stains before painting over them
Response from Mr. Roof of Nashville
"Thank you for choosing MR ROOF for the repairs you recently had done on your home regarding the soil boots and giving us a straight “A” grade, Thanks for mentioning in your comments about Ken. He is one of our top salesmen and makes it a point to go the extra mile with all of his customers. We shared your comments with him which put a big smile on his face and made his day! Jay Zielke, General Manager Nashville and Cheryl Cox, MR ROOF corporate offices."
Marie F.
Aug 2011
Roofing
They did a really good job. They came over right away, gave us a quote, and got right to work. They were not pushy at all, and did the job within one day.
Glenna M.
Dec 2010
Roofing
They did a good job. They were prompt and did a good job. They matched the new shingle to what was on the roof. They did not do any price gauging. I would suggest you call them and try them out for yourself!
Response from Mr. Roof of Nashville
"Thank you for choosing MR ROOF for the roof repairs you recently had done on your home, for providing us with a straight “A” grade, and suggesting to anyone that reads the report to contact us should they have a need for our services. In addition to roofing and gutters we also provide exterior siding, replacement windows and doors and attic insulation and we also offer a great referral program. Feel free to contact our local office for more information at 615-712-7648. Jay Zielke, General Manager Nashville and Cheryl Cox, MR ROOF corporate offices."
Barbara S.
Aug 2010
Roofing
This case has not yet been resolved.
Chris K.
Apr 2010
Roofing
Because we had hail and wind damage from recent storms, our insurance agreed to pay for a new roof less our deductible. We called Mr. Roof and from the original meeting with Norm, the salesperson, to the new roof installation today, our entire experience has been better than we could have imagined. Norm walked us through the insurance claim process and even came back to our house the day the insurance adjuster was here to walk the roof with him and make sure he saw the hail and wind damage. This morning the Mr. Roof crew of 12 arrived at 6:45am and began work removing the existing roof promptly at 7am. All of the crew was very courteous and they took many precautions to protect windows and lay tarp in areas where we didn't want landscaping damaged. By 2:30pm the old roof was gone and the new roof was completely installed. The crew cleaned everything up down to the last shingle and when they left the house, it looked like nobody had even been there except for the beautiful new roof on our house. I would HIGHLY recommend Mr. Roof for any roofing needs and have already asked them for a quote to repair/replace our soffits and gutters.
Response from Mr. Roof of Nashville
"On behalf of all of us at MR ROOF we wish to thank you for choosing us for your roof replacement on your home, for taking the time to share your experience in dealing with MR ROOF, and providing us with a “Straight A” grade regarding our performance. It was a very busy spring season for us due to the excessive storm damage that was experienced throughout several areas of Central Tennessee. Through the years we have gained a lot of experience in negotiating with insurance companies on behalf of our customers. Our staff and crews make each job and customer a priority by providing quality workmanship and good customer service. Again, thanks for your input. Jay Zielke, General Manager Nashville and Cheryl Cox, MR ROOF corporate offices.."
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FAQ
Mr. Roof of Nashville is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Mr. Roof of Nashville accepts the following forms of payment: Check, Visa, Discover, MasterCard
Yes, Mr. Roof of Nashville offers free project estimates.
Yes, Mr. Roof of Nashville offers eco-friendly accreditations.
No, Mr. Roof of Nashville does not offer a senior discount.
No, Mr. Roof of Nashville does not offer emergency services.
Yes, Mr. Roof of Nashville offers warranties.
Mr. Roof of Nashville offers the following services: Roofing, window replacement, masonry restoration, siding, & insulation.