MJ Frick Co

MJ Frick is an absolute scam of a company. they are charging my mom (single, underpaid school teacher, supporting 3 of her 4 kids still because we can’t support ourselves) over $800 for “labor” that took less than an hour, even though the same company put in a whole new air conditioning system for us four years ago and we have a 10 year warranty with them. we should have spent $0 on this fix on a part of THEIRS that shouldn’t have broken so soon. AND this was after going without air for 10 days in a heat wave while I was sick and my sister had just had surgery, and my sister’s bunny could have died. my mom filed a complaint with the better business bureau and MJ Frick bullied her into taking it down. they have been nothing but manipulative the entire time. I could not be more furious and I want to spread the word so they hopefully lose as much business as possible.

The repair lasted 10 days

Called for service /diagnostic at 8 AM, Service tech at home by 9 AM. Unit was 20 years old. Furnace side firebox was rusted out and A/C had leaked 50% of Freon in the system. Service tech provided repair options and replacement options with approximate pricing for each. A product manager was at our house by 1 PM with a contract for the new unit with selected. The install team began installing the new unit by 4:30 PM the same day but got rained out before completion. Installation and testing was completed by 9 AM the next morning. The new unit is about 40% more efficient than the old unit and is working great. Every member of MJ Frick were worked with were professional, fast and competent. We will use them again and recommend them as well.

Brian was the technician that came to the house. He was very polite and professional. I have a heatpump and during the maintenance visit Brian found issues with the compressor. They had parts ordered and were able to repair the next day.

I had a good experience.

The service technician called when he was on his way and arrived very close to the scheduled time. He did a wonderful job cleaning the two heat pumps. One was especially dirty and took a long time to get clean. He checked out all the operating parameters and added some Freon to each of the units. He also replaced a faulty capacitor  for one of the compressor units.

I scheduled the appointment about a month in advance and then called to move it up a day, which they were able to do. Russell called when he was on the way and arrived in 15 minutes. He cleaned and looked over my heat pump and provided info on all that might need future attention (it's a 17-year-old unit). He described everything in great detail and was very courteous and professional.

unknown

unknown

They serviced the unit prior to the winter season.

unknown

.

unknown

Service was provided soon after contact, and problem was resolved immediately

I called on a Monday morning because I'd had no hot water since Saturday, and the pilot light would not stay on. The service agent picked up on the first call and was very nice and asked questions about what was going on. At first she said no one could come out until Wednesday, but then after some schedule shuffling, she said they could come out 7 a.m. the next day. I was very appreciative.
Ricky had to pick up a part the next day and called to say he'd be a little late. He arrived otherwise on schedule, and stayed about an hour, trying a few different things to diagnose the problem. He was knowledgeable and suggested their maintenance service plan, but he didn't do a sales pitch or anything. I do need to start the plan for my HVAC and water heater because of their age.
I wish it had been a little cheaper for such a small part, but I haven't really done any homework, and this is probably pretty standard. I just needed hot water, sooner than later, and I wanted someone who knew what they were doing, which he did. Service call was $69.95, and parts and labor for an hour's work was $100.

The tech went above and beyond when servicing my HVAC unit. He informed me of any issues that existed and made recommendations. He did not hard sell me. He just educated me. I would use them again.

unknown

They did a good service. He was very nice and very knowledgeable.

unknown

unknown

We were so pleased with the other work MJ Frick had done for us, when we had problems with our second unit, we immediately called them again.  We were just as pleased this time.

I found them on Angie's List. They were really good. They were pretty thorough. When I called them out to fix the a/c, the guy came out really late at night and worked on it. He told us to contact him if it didn’t get better the next day; we contacted him. They came back out here to help us out. He came back a couple of times to make sure everything was working right to get the right fix done for what the issue was. I would definitely use them again in the future.

unknown

Dave Identified the problems as being an expired capacitor and a seized fan motor.  Heating portion was reported to be in excellent working order.  He said that the compressor responded, but that he would not be able to actually verify the condition of the compressor or confirm the refrigerant level until the fan motor was replaced.  Since I wanted to look into the possibility of replacing the unit, rather than making a repair, we put the fan replacement on-hold until I make a decision.  
On-time
Professional
Knowledgeable 
Showed me the burnt capacitor and seized motor
Highly recommended. 

unknown