We take great pride in our reputation of experience, expertise, quality, and customer service to meet our consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. We take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job from start to finish. We look forward to working on your next project.
Over budget, NO schedule, sub par quality work, absolutely NO customer service, NO accountability for mistakes, fraudulent billing practices, & demeaning executives. Will sell you a dream and deliver a nightmare. DO YOUR RESEARCH! Im not the only one here saying this. Look at the other reviews.
Rating Category
Rating out of 5
$320,000
Armand F.
01/2025
1.0
Our experience with Lotus was disappointing due to significant cost and time overestimates, poor craftsmanship, and dismissive communication. They lacked professionalism, made avoidable mistakes, and showed no accountability.
Cost and time estimates were far off, with delays and unexplained overages. Workers didn?t track hours honestly, and the project manager charged high rates for basic tasks. Mistakes were a financial burden since warranty work wasn?t honored without argument, and we were billed for correcting poor craftsmanship. Subcontractors lacked experience, and the finished product had no attention to detail. We repeatedly begged for fixes to blatantly shoddy work.
When concerns were raised, Lotus dismissed or gaslit us, forcing us to accept mediocrity. Their unprofessionalism, dishonesty, and disregard for quality make them a poor choice. Save your time, money, and frustration by looking elsewhere.
Rating Category
Rating out of 5
Patty D.
08/2024
0.5
We recently â completedâ a major remodel with Lotus. It has been the most stressful & painful experience. We were surprised by the unethical & unprofessional behavior. We were also disappointed by the lack of clarity in answering our billing questions especially regarding labor & project management hours billed. We chose Lotus because we liked & trusted Keegan & were sold on their specialty in custom cabinetry. That is exactly where our issues have come from. Our kitchen cabinets have cost close to double the original estimate. When we met to discuss & get some clarification, it felt like Keegan would just gas light us. It might have been palatable but for the absolute substandard finish on our now 6 figure cabinets. When we received our cabinet faces, there was an issue with the quality of paint finish & caulking. Lotus agreed & had another painter come in & try to fix. When that painter finished, there were 2 different finishes between the original paint & the fixed paint. We notified Lotus & they put our project on hold for a month. When they came back, they agreed there was an issue, & were going to replace some of the faces & have everything fixed. Before reinstalling, we went to look at them with Lotus & all agreed there were still many with issues & several that still needed to be replaced. After going back & forth with our attorneys, Lotus returned this summer with supposedly fixed cabinet faces. After reinstalling them, there were still many paint & caulking issues. They then had a different painter come in to attempt to fix. When they were finished there were still many issues that apparently couldnâ t be fixed. Now they are trying to charge us for the most recent warranty paint work. We have estimates of $24,000 to fix our cabinets â not including getting new faces for the many that arenâ t repairable. Lotus has ignored other warranty items & said they have sufficiently completed their job & will not be returning to our property. Now back to the attorneys.
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
Contact information
1280 Murfreesboro Pike, Nashville, TN 37217
Service hours
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Service Categories
home builder,
room remodeling
FAQ
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed
Lotus Building Group, LLC accepts the following forms of payment: CreditCard
Yes, Lotus Building Group, LLC offers free project estimates.
No, Lotus Building Group, LLC does not offer eco-friendly accreditations.
No, Lotus Building Group, LLC does not offer a senior discount.
No, Lotus Building Group, LLC does not offer emergency services.
No, Lotus Building Group, LLC does not offer warranties.