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Leaders Moving & Storage Co
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
Super Service Award winner in 2015, 2014, 2013 and 2012. Leaders Moving & Storage of Nashville offers a wide range of residential and commercial moving and storage services. We have been in business for over 22 years and we have completed over 100,000 moves! Leaders is a professional moving and storage company, and we don't just use that as a catch phrase: Over half of our employees are "Master Movers", meaning that they have completed over 1,000 household moves. You are only as good as your last move. Over 80% of all our customers last year were repeat customers and referrals. This is due to the fact that we do more than just meet our customer’s expectations, we exceed them. We are one of the only moving companies that can give you a GUARANTEED move price. We give you the flexibility of controlling the price of your move. There are no hidden fees, and no nasty surprises. Our price includes all charges, mileage, tolls, drive-time, taxes, etc. You can reach us toll free at (800) 421-3029. We look forward to helping you with all your moving needs. USDOT:1237577
Business highlights
31 years of experience
Services we offer
Moving Services - commercial & residential, local & long distance. Storage Services. Packing & Un-Packing. Piano Moving
Accepted Payment Methods
- CreditCard
Reviews
4.655 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 4% | ||
| 2% | ||
| 5% |
Showing 1-25 of 55 reviews
Joe M.
Jul 2016
unknown
Response from Leaders Moving & Storage Co
"We appreciate you taking the time to provide us feedback regarding your recent move. Leaders always strives hard to exceed our customers' satisfaction. If there is anything we could do to improve our service, we would love to hear it! We are never satisfied until we have created a raving fan. Thanks again for sharing your review."
Dessa B.
Jul 2016
It went great! They were fast, efficient and very nice. They took very good care of my possessions.
Response from Leaders Moving & Storage Co
"Thank you for the positive review. We appreciate the opportunity to earn your business. If there is anything further we can do for you, please do not hesitate to let us know."
Angie D.
Jun 2016
unknown
Response from Leaders Moving & Storage Co
"Thank you for the positive review. We appreciate the opportunity to help you with your moving needs. Please keep us in mind for any future moving or storage needs. Sincerely, Steve Lambert, COO Leaders Moving & Storage"
Angie D.
Apr 2016
unknown
Response from Leaders Moving & Storage Co
"Thank you for your feedback on your recent move, [Member Name Removed]. If there is anything you think we could do to improve our service, we would love to hear it. We set our standards pretty high and are always looking to improve. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company"
Maria H.
Mar 2016
unknown
Carol N.
Mar 2016
unknown
Response from Leaders Moving & Storage Co
"Thank you for the positive review. We really appreciate your business. We strive to make sure that each move goes as smoothly and easily as possible, however we do know that things can happen during the move. When that happens, we strive to rectify any issues quickly and to the customer's satisfaction. Thank you for working with us to make sure we could make everything good. Thank you again for the positive rating."
Steve M.
Jan 2016
Shannon set the estimate and worked really hard for my business. He was very prompt and professional. Wanted to make the sale and was willing to work to make it happen. Xavier and Alex were the movers and were very hard workers and very careful with our items. They moved a commercial fridge out of my wife's old house with half an inch to clear on each side of the wall, no scratches...incredible! I do wish they would have shrink wrapped my furniture for precautionary measure. Nothing broke, great price, great customer service, great experience. Def. recommend.
Response from Leaders Moving & Storage Co
"Thank you for taking the time to let me know about your moving experience. I know there are a lot of moving companies out there to choose from, and we truly appreciate the opportunity to earn your business. Our goal is to give you a positive moving experience from beginning to end, and it appears the crew helped make that happen. Thank you again for taking the time to let us know and to share your experience with Angie's List. Congratulations on your new home. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company"
Larry D.
Jan 2016
unknown
Response from Leaders Moving & Storage Co
"Thank you for your feedback. I apologize that the overall experience was not a positive one. We work diligently to make sure the entire move process is stress-free and enjoyable. When we hear that we did not achieve that goal, we take that input very seriously and work to correct the mistakes immediately. To that point, I would like to discuss this further with you directly to see what I can do to make things right with you and/or correct any errors that were made. Please let me know the best way to reach you. Thank you again for the comments and allowing us the opportunity to earn your trust back. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company"
Allen D.
Jan 2016
This was not our first experience with a moving company. We had moved cross-country during a work re-location and used a larger company.
During the quote process the company worked with us to get an accurate quote and manage our expectations. This was a positive experience.
On the day of the move, the movers were late (2 movers and 1 truck were sent) - they were delayed on a morning move. The movers did contact us and let us know they would be arriving late; assuring us that there would be no impact on the move.
The move did not go well, we had damage to the house (s
heet rock issues), several pieces of furniture were scratched, our king size bed headboard was dropped creating an 8inch gouge/splinter, the footboard was chipped, our leather couch was damaged (several places the leather was rubbed off and several puncture holes were found during unload), our dining room table had a gouge and our washer was dropped (denting it from the inside out where the drum hit the skin and there was denting where it hit the sidewalk and the glass door was chipped/cracked). We brought this to the attention of the lead mover; he did acknowledge the damage and was already in touch with the main office. After the truck was nearly loaded we were told their was not enough room on the truck, in addition it had started raining which caused a halt. The next morning they unloaded the truck but could not finish our move due to another scheduled job. The lead mover offered to come back and help once his day was completed; due to time restraints on our part we did not take him up on the offer. There were no options given to us by the company at that time to complete the move (during our talks with management after the move they told us this was not their policy and an option should have been provided). To complete the move we rented a truck and hired help in addition to enlisting some family members to complete the move.
We had a 10x30, and 2 10x10's - during the offload they filled our 10x30 and we had to upgrade 1 10x10 to a 10x20 to handle the other items not moved. This was because the 10x30 was packed inefficiently.
We contacted the Leaders office on Monday and were in contact with them several times over the next several weeks. All the personnel we dealt with were appalled by the results of our move. They reduced the cost to the $500; accounting for items not moved that were in the contract. They offered to send another crew out and repack our 10x30 which was filled during the offload. We took them up on the offer, the crew (which was a different crew) that met us for the re-pack was professional and also appalled that our move had been such a disaster. During the unpacking of the unit they let us inspect the furniture and in some cases pointed out potential damage. They re-packed the unit efficiently and quickly leaving us about 20% more space.
We did not use them when moving from storage to our new home (see below for more detail). They did stand by their word; our bed was repaired - in this case there was no way to restore this anywhere close to its original condition - however the repair was done well, our couch was repaired - without knowing exactly where the damage occurred you could not see the damaged areas (including punctures), our dining room table was repaired where it had been gouged, they reimbursed us for work done on the house to repair sheet rock and spot paint, we got an estimate to repair the washer which was more than the original cost - they reimbursed us a depreciated value of the washer (based on an insurance schedule) and they took into consideration misc damage to other items.
In summary, because of the repacking we seriously considered giving them another chance. Although, the moving experience had much to be desired the movers that repacked our storage, management and claims people we dealt with were all professional and seemed to care about making this right.
During the quote process the company worked with us to get an accurate quote and manage our expectations. This was a positive experience.
On the day of the move, the movers were late (2 movers and 1 truck were sent) - they were delayed on a morning move. The movers did contact us and let us know they would be arriving late; assuring us that there would be no impact on the move.
The move did not go well, we had damage to the house (s
heet rock issues), several pieces of furniture were scratched, our king size bed headboard was dropped creating an 8inch gouge/splinter, the footboard was chipped, our leather couch was damaged (several places the leather was rubbed off and several puncture holes were found during unload), our dining room table had a gouge and our washer was dropped (denting it from the inside out where the drum hit the skin and there was denting where it hit the sidewalk and the glass door was chipped/cracked). We brought this to the attention of the lead mover; he did acknowledge the damage and was already in touch with the main office. After the truck was nearly loaded we were told their was not enough room on the truck, in addition it had started raining which caused a halt. The next morning they unloaded the truck but could not finish our move due to another scheduled job. The lead mover offered to come back and help once his day was completed; due to time restraints on our part we did not take him up on the offer. There were no options given to us by the company at that time to complete the move (during our talks with management after the move they told us this was not their policy and an option should have been provided). To complete the move we rented a truck and hired help in addition to enlisting some family members to complete the move.
We had a 10x30, and 2 10x10's - during the offload they filled our 10x30 and we had to upgrade 1 10x10 to a 10x20 to handle the other items not moved. This was because the 10x30 was packed inefficiently.
We contacted the Leaders office on Monday and were in contact with them several times over the next several weeks. All the personnel we dealt with were appalled by the results of our move. They reduced the cost to the $500; accounting for items not moved that were in the contract. They offered to send another crew out and repack our 10x30 which was filled during the offload. We took them up on the offer, the crew (which was a different crew) that met us for the re-pack was professional and also appalled that our move had been such a disaster. During the unpacking of the unit they let us inspect the furniture and in some cases pointed out potential damage. They re-packed the unit efficiently and quickly leaving us about 20% more space.
We did not use them when moving from storage to our new home (see below for more detail). They did stand by their word; our bed was repaired - in this case there was no way to restore this anywhere close to its original condition - however the repair was done well, our couch was repaired - without knowing exactly where the damage occurred you could not see the damaged areas (including punctures), our dining room table was repaired where it had been gouged, they reimbursed us for work done on the house to repair sheet rock and spot paint, we got an estimate to repair the washer which was more than the original cost - they reimbursed us a depreciated value of the washer (based on an insurance schedule) and they took into consideration misc damage to other items.
In summary, because of the repacking we seriously considered giving them another chance. Although, the moving experience had much to be desired the movers that repacked our storage, management and claims people we dealt with were all professional and seemed to care about making this right.
Response from Leaders Moving & Storage Co
"Thank you for providing us with your feedback from your recent move. I am truly sorry to hear that your experience with Leaders was not a positive one at all. We take great pride in the level of service we offer and our 22 years of customer satisfaction. When we hear we have not achieved those goals and have disappointed a customer, we take the matter very seriously and look into what happened on our end to fall short. Although the move has been completed, I would very much like to discuss the matter with you further and work diligently toward trying to make things right. Although I am unable to change what has happened, I can accept responsibility for any issues that occurred. Please let me know the best way to reach you so we can discuss. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company"
Angie D.
Jan 2016
.
Response from Leaders Moving & Storage Co
"We appreciate you taking the time to provide us feedback regarding your recent move. Leaders always strives hard to exceed our customers' satisfaction. If there is anything we could do to improve our service, we would love to hear it! We are never satisfied until we have created a raving fan. Thanks again for sharing your review. Congratulations on your new home. All the best, Steve Lambert, COO Leaders Moving & Storage Company"
Judy P.
Nov 2015
This is the third time I've used Leader's Moving, but the first time I've used them for an interstate move. They are prompt, thorough, and I absolutely love them. In this instance, they were also the lowest quote I received. Only one inexpensive item broke, and they immediately brought it to my attention and wanted to make it right. I love using these movers and plan to use them in the future.
Response from Leaders Moving & Storage Co
"Thank you for the review. Leaders works hard to make sure we deliver the very best Quality, Service and Value. We also want to make sure the entire move process is care-free and actually enjoyable. I'm sorry to hear about the minor damage you incurred with your move. Please do not hesitate to give us a call and let us know what we can do. We want to make sure you are absolutely satisfied with our services. Thank you again for taking the time let us know, your feedback is invaluable. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company"
Duane J.
Nov 2015
unknown
Response from Leaders Moving & Storage Co
"Thanks for letting us know about your moving experience with Leaders and for the opportunity to earn your business. I'm happy to hear everything went smoothly. We strive to give you a price you can count on and a positive moving experience from beginning to end. We wish you and your family the very best. Thanks!! Steve Lambert, COO Leaders Moving & Storage Company"
Amy D.
Oct 2015
.
Response from Leaders Moving & Storage Co
"Thank you for the great rating of "A" that you gave us overall for our services. At Leaders, we strive very hard to make sure the entire move process is a smooth and positive experience. I'm glad to hear that we accomplished that goal with your move. Let us know if you have any input on areas that we could provided even better service as we are always looking to improve. Thank you again, Steve Lambert, COO Leaders Moving & Storage Company"
Noemi M.
Oct 2015
These guys were wonderful. Professional, courteous, humorous and most of tolerant. Typically, we don't get a lot of snow or ice in Nashville, TN. I lived on a hill and we did all we could do to provide the movers a safe place to work. It was freezing, icy and snowy but you'd never know it with these awesome workers! My apologies I don't have the receipt so that I could recognize them by name. They were incredible!!
Response from Leaders Moving & Storage Co
"Thanks so much for a great review...Looks like we moved you back in February - I'm not ready to think about the cold again! I'm so glad you had such a positive experience with our company. It is our goal to make sure the entire move process not only goes smooth, but also enjoyable. I will make sure to pass on the crew your comments and let them know we appreciate their great attitudes. Thank you again for the feedback and congratulations on your new home! All the best, Steve Lambert, COO Leaders Moving & Storage Company"
Gary D.
Sep 2015
unknown
Response from Leaders Moving & Storage Co
"Thanks for the great review from your recent Nashville move! I will make sure to pass along to the Nashville team your review. Thank you again for taking the time to let us know. We love to hear how we did. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company"
Gerald H.
Aug 2015
Movers showed up on time; they worked continuously and made sure that they were placing things where they all needed
to go; there were no glitches, and we were very satisfied. A few scratches were found on the furniture but they were minor and inconsequential.
to go; there were no glitches, and we were very satisfied. A few scratches were found on the furniture but they were minor and inconsequential.
Response from Leaders Moving & Storage Co
"Thank you for the review. Leaders works hard to make sure we deliver the very best Quality, Service and Value. We also want to make sure the entire move process is care-free and actually enjoyable. I'm sorry to hear about the minor damage you incurred with your move. Please do not hesitate to give us a call and let us know what we can do. We want to make sure you are absolutely satisfied with our services. Thank you again for taking the time let us know, your feedback is invaluable. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company"
William A.
Aug 2015
I have hesitated writing this review, as I try to look for the best in service providers, even if some aspects of the experience were not optimal. We found Leaders Moving and Storage on Angie's List, and the reviews were mostly positive. So, we had a company representative come out and give us an estimate for the cost of moving our household from Nashville to indianapolis. The actual packing took place on June 29th. It was a big job, and the crew that was sent out to do it was not able to finish in one day. So, the next day, the crew returned, finished packing, and loaded the trucks. Only two trucks were estimated to be needed for our job, but it turns out that they needed a third. Several of the crew members were very professional and worked hard, but several were clearly not experienced. The first day of packing lasted from around 9:00 in the morning to well after dark, and the second day was difficult, as three trucks were filled with our possessions. As the trucks were being loaded, we lost a desk due to breakage, our front door was gouged by a crew member trying to force a treadmill through the opening, oil stains were streaked on our white carpeting upstairs, and a glass shelf from my wife's curio cabinet was broken. To be fair, it was a big job, and these guys worked for over twelve hours trying to get the trucks loaded. I suspect that as people tire, they become less able to execute their jobs properly, and this was definitely the case here. August 1st arrived, and my wife and I had to leave to attend a closing up in Indianapolis, so our realtor stayed behind to supervise the last bit of packing. Our possessions arrived on July 2nd, and Leaders only sent the drivers of the three trucks to unload everything. That was three men to unload three trucks- a huge job. It turns out that not all of our household goods were packed, as several storage cabinets and boxes of personal items were left in the garage, and not sent to Indianapolis. We finally received these items after having to wait until the end of July before they were delivered. Upon unpacking our items, there were numerous dings, dents and scratches to many items, and, to Leader's credit, they employed a subcontractor, skilled in the art of furniture restoration, to make what repairs he could. An additional glass shelf was removed from my wife's curio cabinet by the repairman, to serve as a template for the creation of a replacement shelf for the one that was broken. While we were waiting for the replacement glass shelf to be made, we received a call from Leader's asking what we paid for the cabinet. The gist of the conversation was that they did not want to replace a shelf that might exceed the replacement cost of the cabinet. I sent pictures of the cabinet to the company representative, and heard nothing. Last week (August 13th), the furniture repairman who had taken our glass shelf as a template, pulled up in our driveway and dropped off the shelf he had taken. No new shelf had been made. He stated that he had not received authorization to make a new shelf, and did not want to keep the template shelf in the shop for fear of breakage. The cost of the shelf replacement was ~800.00, as it had some sort of groove on it-a very old piece of glass. I said that the glass did not have to be tempered, and we didn't even need a groove-just a piece of glass that would fit the cabinet. He left, giving us the name of a glass company that might be able to help. I contacted Leader's several times, so that we could discuss this and arrive at some agreement that would be suitable for both parties, but they have not responded to me. I take the time to go into this much detail because I think it is important to help people understand that, in my experience, this group overworks its employees, has inexperienced crew members moving precious cargo, resulting in careless damage, and is largely unresponsive once they have payment for the services rendered. I truly dislike giving such a report, but the facts are the facts. For the work they did, I am appreciative, but I feel we suffered too much damage, inconvenience and unresponsiveness to give this experience any rating that would encourage others to use this group, unless they change their policies quickly.
Response from Leaders Moving & Storage Co
"Thank you for taking the time to share your recent experience with us. Further, I respect and appreciate your honesty and candid feedback. Although we never like to know that we have upset any customer, it is crucial to hear that feedback so we can make thing right, which is always our number one goal. First, I would like to apologize for the issue that arose on your move. Leaders has very high standards when it comes to customer service and our quality of work. Any time we do not achieve those standards we take it very seriously and figure out very quickly what went wrong and what do we need to do to make sure it does not happen again. I truly regret that these issue happened with your move. Leaders knows our most important asset we have are our crew members. We absolutely do not want to leave you with the impression that we over-work our crew. In fact, we do not schedule any moves on Sunday to allow our associates time with their families. There is no doubt our crew members work some very long hours during the peak times of summer, that is the nature of our business. And, unfortunately, not all moves go as smoothly as planned. I wish we could always have only the most experienced crew members on the job, but we are not always that fortunate. Be assured, however, that when we do send out newer crew member on a job that we only send them with the most experiences crew leaders and trainers. I have looked into your claim process and will personally get involved to make sure everything is handled to your satisfaction. I am not sure what happened with our vendor, but it appears there was some miscommunication on what we thought he was doing with the glass. My understanding is that has been resolved and replacement is underway. Again, I truly apologize for the shortcomings on your move, but appreciate the opportunity you have provided us to make things right. If there is anything further I can do, please do not hesitate to contact me directly and I will make sure to address any additional concerns. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company"
Michele R.
Jun 2015
The guys were great, moved quickly but carefully, and got the job done.
Response from Leaders Moving & Storage Co
"Thank you for letting us know about your recent moving experience with Leaders. Our crew takes a lot of pride in the jobs the do. If there is anything else we can do for you, please do not hesitate to let us know. Thanks again for choosing Leaders. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co."
Thomas K.
Jun 2015
unknown
Response from Leaders Moving & Storage Co
"What a great review! I always love to hear how we exceeded our customers' expectations. Hearing that this was one of the best moving experiences is a pretty good compliment for sure. I will make sure to pass your comments on to Shannon and his crew and let them know how much you appreciated the great service. Congratulations on your new home and we wish you and your family the very best. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co."
Angie D.
May 2015
unknown
Response from Leaders Moving & Storage Co
"I'm very pleased to hear everything went well on your recent move and appreciate the opportunity to service your moving needs. If there is anything further we can do to assist you, please do not hesitate to let us know. Again, we appreciate your business and the feedback. Enjoy your new home! Steve Lambert, COO Leaders Moving & Storage Company"
Karen B.
Apr 2015
This company has a specialized service. Shannon Pepper is the location operation manager and he's a really nice guy. We had called and left a voicemail. We received a call back the same day and he came out and looked at and surveyed everything. From the very beginning they were professional, sweet, acommodating, and were not over priced. This has been a very refreshing experience.
Response from Leaders Moving & Storage Co
"We certainly appreciate all your feedback regarding our services. We really work hard to make sure the move process is a smooth one..."refreshing" is also a good way to describe it! I will make sure to pass on your comments to the crew and specifically to Shannon. Thank you again for taking the time to provide us input on our services. All the best in your new home, Steve Lambert, COO Leaders Moving & Storage Co."
Bridget H.
Apr 2015
Everything went smoothly! We scheduled an afternoon appointment and the crew was over an hour late. However, they worked very efficiently and carefully when they arrived and completed the job in less time than we expected. They were very polite and professional. We would definitely recommend their services!
Response from Leaders Moving & Storage Co
"Thank you for the strong recommendation of our services, we really appreciate it. I am sorry to hear they were behind schedule for your move, but glad to hear they hustled to get everything completed so quickly. We always try to provide a narrow window of arrival for the customer, but sounds like we missed the mark a bit on your job. Thank you again for giving us your feedback, we always strive to be better. Regards, Steve Lambert, COO Leaders Moving & Storage Co."
Jennifer M.
Apr 2015
Perfectly! Nothing was broken or damaged.
Response from Leaders Moving & Storage Co
"Thanks for taking the time to let us know how we did on your recent move. We certainly appreciate the feedback and always look for ways to improve our service. Our Master Mover program is an extensive training program that only our movers who achieve over 1,000 moves can qualify for. We believe this sets Leaders apart from others and helps minimize and/or eliminates damages. There is nothing better than experience to make a move go smooth. Thank you again for your review and congratulations on your new home! If there is anything we can do for you, please let us know. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co."
JoAnn D.
Apr 2015
unknown
Response from Leaders Moving & Storage Co
"Thank you for taking the time to submit a review of our services. If there is anything we could have done better or ways we could improve our service please let us know. We strive hard to make sure every customer is 100% satisfied with our service and always welcome ideas where we can improve. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co."
Keith L.
Mar 2015
Note that the price included the Angie's list discount. I found it a little silly that I needed to have a specific list of what would be moved when making the appointment, and if it weren't for the Angie's list discount it would have been a little pricey for what was done (185 minutes from start to finish), but in general, I am happy I chose Leaders and I would use them again for similar moves. We were given a 1 hour window of when they would show up, and they were there within seconds of the start of the window. They were professional, careful and accommodating. All in all, a smooth process and I'm glad my wife convinced me to get some help instead of trying to deal with the heavy and awkward items on our own.
Response from Leaders Moving & Storage Co
"Thank you for letting us know about your experience on your recent move. We certainly appreciate the feedback and always look for opportunities to improve our service. I agree our pricing model is different than most moving companies out there and I apologize that we did not explain it better for you. We have developed our own pricing method that rather than just charging by the hour like the majority of companies, we charge by the piece. We feel this method benefits the consumer the best. Unlike companies that charge by the hour, our price is fixed from start to finish. The only way the price will change will be if the consumer adds or deletes items from the original list, then we adjust the price up or down accordingly. We know from experience that most customers will move a lot of smaller items on their own prior to the move, we simply adjust the pricing down and you are only charged for what we move. If the move takes one hour or three hours...the price will be the same. Overall, the feedback we receive from customers who have moved before and used other companies is overwhelmingly positive and in the end, more cost effective. I will certainly make sure to share your input and make sure we do a better job of explaining this process to future customers. Leaders knows you have many choices for moving services and we very much appreciate the fact that you put your trust in us. If there is anything else we can do for you, please do not hesitate to let us know. All the best, Steve Lambert, COO Leaders Moving &Storage Co."
Licensing
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FAQ
Leaders Moving & Storage Co is currently rated 4.6 overall out of 5.
Leaders Moving & Storage Co accepts the following forms of payment: CreditCard
No, Leaders Moving & Storage Co does not offer free project estimates.
No, Leaders Moving & Storage Co does not offer eco-friendly accreditations.
No, Leaders Moving & Storage Co does not offer a senior discount.
No, Leaders Moving & Storage Co does not offer emergency services.
No, Leaders Moving & Storage Co does not offer warranties.