HonorGuard Pest Management Services - Nashville
About us
25 Employees. No subs. Cost is determined by the job. Travel charges may apply. Charter 4012. May contact through email. Additional phone number - (865) 237-3045. Additional contact names - Jeff Hawley. Additional DBA - HonorGuard Pest Managment Knoxville LLC. Additional email - [email protected], [email protected]. Award winning.
Business highlights
Services we offer
Residential and commercial general pest, fungus treating & rodent removal., moisture, termite and mosquito control
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
69% | ||
18% | ||
0% | ||
2% | ||
12% |
"Thank you for the trust you placed in our company. We fully believe that the core value of our company is in our people. I will make sure that we relay your kind words to Todd and make sure he is recognized for his hard work and dedication in meeting and exceeding your expectations."
"We appreciate the confidence you place in our company. We will pass your kind words on to the technicians who are the driving force of our company."
Excellent job, thorough.
I will use them again.
"We greatly appreciate the confidence you place in our company and we will continue in our efforts to meet and exceed your expectations in every way."
"We appreciate the confidence you have in our company and we will continue to use both science and customer service to meet and exceed your expectations."
"We sincerely apologize for any misunderstanding. Most insects and other pests that infest houses live and reproduce outdoors. In fact, most insects entering the house find the condition unfavorable and will expire due to unfavorable temperature or humidity. Our program is designed to reduce unnecessary applications of pesticide inside homes. I reviewed the history on this and did not notice that you had any interior problems. Unless someone has a specific issue indoors, most pesticide labels prohibit application. We will diligently work to solve any issues you have but for the safety of our customers, we make create a perimeter barrier utilizing insecticides on the exterior where insects live and reproduce. If you have specific concerns about insects inside the home, we encourage you to contact us. Our Associate Certified Entomologist will ensure we correctly identify the particular pest that is causing the problem then we will make specific targeted applications to solve that problem. As always, the safety of our customer and our employees is a prime objective."
I cancelled my monthly business with them and told him I'd be contacting the BBB and the radio station that carries the ad. I've now done both and am now turning to Angie's List. I've *never* complained about a business before. Until now.
I'd attach the photo of the phone number, time of my call, and time of their return call--if I could figure out how to post a photo.
"We contacted this customer and worked out all issues to her satisfaction. The VP of the company followed up to ensure client satisfaction and the customer reported she was completely satisfied with the resolution."
This new tech came out and told us that our previous tech had been fired for being lazy and only doing a and quot;half effortand quot; job at all of his accounts. Beyond the fact that telling us that was extremely unprofessional, he said that the original tech did not correctly perform the work, and that he had not knocked down any of our brown recluse webs. This is apparently a necessary step (which makes sense) to ensure that the spiders are dying, and not continuing to thrive in our garage. Seeing if there are new webs is the way to gauge this. The new tech was very efficient, knocked down the webs, bombed the garage, and said he'd return the next month. Once again I realized several weeks had gone by and no word from Honorguard.
(sidenote: I would normally track this better myself, but I have a newborn baby, so my time and energy is spent on this, and I rely on the vendors I pay monthly to keep up with my services and should be able to do so)
I called their office and this time asked to speak to a manager. He was very polite and helpful, and even was sure to conference us in with the tech to emphasize the importance of coming each month, and to get a new appointment on the books. We scheduled for the next Wednesday. I would like to note this was yet ANOTHER tech, now our third. Our appointment came and went with no visit from our tech. I called the manager again and only because he was so nice did I agree to give Honorgaurd yet another chance. He had the tech, Randall, call me. He said he accidentally had forgotten to write our appointment down. Randall called us to say he was sorry and that he could come that evening (only we were not at home so that did not work out for us).
We once again rescheduled for this week on Wednesday, but my husband's grandfather passed away, so we called and left a message to cancel as he had to fly out to the funeral. We never heard from our tech so we assumed that he had received the message. Well...guess what? He called at 7:45pm (our appointment had been scheduled between 10am-12pm) to apologize for no showing once again. Not only did the answering service not give him the message, he would have no showed even if we hadn't needed to cancel!
I just don't understand one company can be such a disorganized mess. We wanted to use Honorguard because they are a local company and have such great ratings. For us, however, they never seemed like they could get it together. I would never recommend them to anyone. Ever.
"Member, I agree that we made some mistakes that have been corrected with your service. I do appreciate you keeping our business and letting me regain your trust. As Branch Manager I have offered to do your service myself and help you with your brown recluse problems and you graciously accepted. I just hope that after we make this right you will revise this post. Again, thank you for trusting us and giving us another chance. Chris."
"Member, we are sorry, we are a company of people, people make mistakes and we take full responsibility for this mistake. Thank you for bringing it to our attention, this issue will help us learn how to better serve our customers . thanks, Chris"
"Thank you Member, It was our pleasure serving you. Chris"
"I am sorry Member, thank you for being so understanding. We will see that this does not happen again. Also, thank you for being candid, sometimes a bad grade helps us to keep our edges sharper. Chris"
"Thank You Member, We are happy to serve. Chris"
I highly recommend HG. They do an excellent job, on budget, professionally, and in a timely fashion. Chris is a wonderful person to deal with.
"We are honored to serve you and I am honored to be your friend. Chris"
"Member, Thank you for choosing us. We are happy to serve you. Chris"
Licensing
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