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Hantel Kitchens & Baths
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Hantel Kitchens & Baths
Business highlights
46 years of experience
Services we offer
Bathroom Fixtures, Bathroom Remodeling, Cabinets & Accessories, Home Improvements, Kitchen Cabinets & Equipment-Household, Kitchen Planning & Remodeling Service
Reviews
3.98 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 25% |
Showing 1-8 of 8 reviews
Diane H.
Jun 2016
unknown
Cindy R.
Oct 2014
Gave me an evaluation and was very professional and efficient. They have a great reputation and I can see why. I will definitely
use them when the time comes.
use them when the time comes.
Kenneth L.
Mar 2013
We are very pleased with the final result of the project. The quality of the work appears to be excellent overall. The cost however was on the high side and Hantel is not the most economical contractor. In addition to reviewing the Angies List ratings before starting, we talked to others who had used Hantel, and we saw the work he had done for them, and we knew what kind of experience those individuals had had with Hantel during their projects. Mr. Hantel did the design work himself, and made very good suggestions to overcome some difficult design problems with this condo kitchen, including relocating the door from the kitchen to the dining room. During the project, Mr. Hantel and his associates were responsive and once the work began, they worked almost everyday to bring the project to completion in a timely manner.
Looking back, things went well. The project contract was a and quot;fixed priceand quot; rather than a and quot;cost plusand quot;. However, I would never have accepted Hantel's contractual terms if we had not had the direct benefit of the good experience of others nearby. In particular, Hantel insisted on 50% payment to begin the project. a 'progress payment' of 40% after cabinet bases were set, leaving only 10% payment at completion. This is of course, in contrast to what Angies List and most other prudent advisors recommend whereby one should never pay more than 30% up front. However, Mr. Hantel would not compromise on these payment terms. His explanation was that he needed more cash upfront to purchase the materials for the porject. However, when I agreed to 50% upfront to fund materials acquisition, but 30% for a progress payment, and 20% at completion, he would not agree. Nor would he set a firm completion date, even when I allowed him to pick it himself, but he only agreed to work to finish the project as soon as possible. Time was critical to us, since we were continuing to pay rent on an apartment until the project was completed.
He previously employed a trained designer to provide design services before we met him, however, he has let that person go, and now does the designs himself. His design fee ($1000) paid upfront, and non-refundable if he does not do the work, seems somewhat high.
We had two change orders during the project, and he charges a $75 change order fee for changes initiated by the customer plus the additional costs for materials/labor. I had some concerns in this regard, causing me to lower the ratings overall. The first change order was simply for a filler strip to go around the refrigerator and minimize the gap between the appliance and the cabinetry, and this charge seems excessive ($150 total).
The other change order involved the fireplace gas line installation work. Mr. Hantel said (and wrote into the contract) that the installation MAY require removal of the marble, and if so, a change order would be required, AND that the marble might be damaged in the process. However, the subcontractor went ahead without my approval and removed and broke the marble before I was told that removal (and a change order) would in fact be required, so I did not have the option of declining the work, resulting in more cost ($1,143) for new marble/installation. I attribute this to a break down in timely communication on the part of Mr. Hantel with his subcontractor and me, and I believe the work should not have been done without my authorization of the change order first.
Looking back, things went well. The project contract was a and quot;fixed priceand quot; rather than a and quot;cost plusand quot;. However, I would never have accepted Hantel's contractual terms if we had not had the direct benefit of the good experience of others nearby. In particular, Hantel insisted on 50% payment to begin the project. a 'progress payment' of 40% after cabinet bases were set, leaving only 10% payment at completion. This is of course, in contrast to what Angies List and most other prudent advisors recommend whereby one should never pay more than 30% up front. However, Mr. Hantel would not compromise on these payment terms. His explanation was that he needed more cash upfront to purchase the materials for the porject. However, when I agreed to 50% upfront to fund materials acquisition, but 30% for a progress payment, and 20% at completion, he would not agree. Nor would he set a firm completion date, even when I allowed him to pick it himself, but he only agreed to work to finish the project as soon as possible. Time was critical to us, since we were continuing to pay rent on an apartment until the project was completed.
He previously employed a trained designer to provide design services before we met him, however, he has let that person go, and now does the designs himself. His design fee ($1000) paid upfront, and non-refundable if he does not do the work, seems somewhat high.
We had two change orders during the project, and he charges a $75 change order fee for changes initiated by the customer plus the additional costs for materials/labor. I had some concerns in this regard, causing me to lower the ratings overall. The first change order was simply for a filler strip to go around the refrigerator and minimize the gap between the appliance and the cabinetry, and this charge seems excessive ($150 total).
The other change order involved the fireplace gas line installation work. Mr. Hantel said (and wrote into the contract) that the installation MAY require removal of the marble, and if so, a change order would be required, AND that the marble might be damaged in the process. However, the subcontractor went ahead without my approval and removed and broke the marble before I was told that removal (and a change order) would in fact be required, so I did not have the option of declining the work, resulting in more cost ($1,143) for new marble/installation. I attribute this to a break down in timely communication on the part of Mr. Hantel with his subcontractor and me, and I believe the work should not have been done without my authorization of the change order first.
Elizabeth E.
Jun 2011
Our experience with Hantel was a positive one.
Rosemary A.
Aug 2010
Unqualified and overpriced for large, professional job. Hantel refused to replace faulty Silestone countertop until they were paid in full. We would not pay the remaining 10% until the job was finished, as per our contract. They sued us and took us to arbitration. The arbitrating judge ruled the countertop needed to be replaced. Once the job was completely finished with the new countertop installed, we paid the remaining 10%. This job, including extra costs spent on lawyers and arbitrator, took over two years to finish.
Response from Hantel Kitchens & Baths
"Working with the the members throughout the remodeling process was pleasant experience. There was never a negative word spoken during the planning phase as well as the installation of the kitchen cabinets. When certain issues were requested, they were immediately addressed. Several changes were made during the installation of the kitchen and when a comprehensive “Change Order” list was presented to the the members, they refused to answer our phone calls, emails and messages left on their answering machine. During this time, however, our men were completing their kitchen project. After three weeks of negative responses, we phoned and left a message stating our men would not return until the change order was paid. This policy was clearly stated in our contract with the member. This was the first indication that the members were not pleased with everything about the kitchen remodel. After several weeks, the member paid for the change order and we finished the project before the end of the year holidays of 2007. We submitted our final invoice of 10% and expected payment in a timely manner. In January of 2008, we received a letter from the member’s attorney, stating the members believed they had paid enough for their kitchen remodel and wanted our company to write off the 10% final payment. We had created a beautiful kitchen for the members and believed we should be paid for our work. We hired an attorney and we went through binding arbitration for the next year and a half. Initially, the member’s chose a quartz countertop in the leather series with a honed finish.. The member expressed concerned that the countertop showed fingerprints and oil marks. We contacted the fabricator and the quartz manufacturer who assured the members that if they were not pleased with their new countertop, they would replace it without charge. The replacement of the countertop was never an issue and the replacement could have been made at any time. After the year and a half arbitration, the members paid the 10% or the full amount of the contract. We, as company, bend over backwards to please our clients with the quality workmanship as well as a systematic remodeling process. We have not been able to understand the member’s thinking and why they acted the way they did."
Stacy S.
Jun 2010
Met w/ company for estimate of work desired. Satisfied,meeting set to choose particulars including tile, fixtures, tub, and deposit given. Ivory tub chosen to match existing sinks and toilet. Received estimate with fixtures selected and communicated amount was out of price range. Asked designer to search tub alternatives that would fit budget. Designer found tub in price range and sent documentation w/ MODEL NUMBER ONLY for approval. Company did not provide or use full product description sheet that they typically use. We were under the impression that it was different brand of tub but still ivory color as requested. Lower priced tub approved and installation date set. April 15th, installation began and concluded on April 22nd and during this time we had little to no access to bathroom. Majority of work was completed while we were out of town, from April 15th- April 20th which included the ACTUAL TUB BEING SET.On the evening of April 23rd project was complete and all equipment cleared from bathroom. It was at this time that it was discovered that tub was NOT ivory but stark white and was obviously not consistent in color with other fixtures.Next morning designer was contacted regarding the mistake. Designer indicated that she was unable to help us resolve this and we would need to communicate with the owner, Bill Hantel.Phoned owner that same day and was told that "it was a miscommunication and for us to think about it overnight and contact him the very next day with our recommendation as to a resolution". As he requested, we thought about the options and researched the cost involved with replacing 2 sinks and 1 toilet to match the white tub. I will add that this was NOT 100% acceptable to us as we desired to have ivory fixtures to match the decor in our bathroom that we had recently redecorated. This was our attempt to compromise and be reasonable with the unsatisfactory results.The next day we contacted the owner with a recommendation that we would pay the remaining balance less $700 to cover the cost of replacing the sinks and toilet. The owner responded that this was not acceptable and asked for a meeting in-person to occur the very next day.Hoping that there would be SOME compromise, my husband took off from work and met the owner at his office where the owner communicated once again that he was not willing to budge on the price.The owner offered to install new fixtures at no cost ONLY IF we purchased fixtures through him! My husband countered with a $500 deduction off remaining balance and we would purchase and install fixtures ourselves-even more of a compromise! Owner became agitated and said "if he did not have full payment by end of the next business day we would lose our deposit per the contract and he would enforce this contract. With no reasonable solution reached we made full payment on time. 100% unsatisfied with an $8000.00 job- all because owner would not discount $500! Buyer Beware. We could never recommend this company.
Response from Hantel Kitchens & Baths
"Members: The original bathtub that was removed form the client’s home was white. The bathtub that was specified in the contract was also white. Because the contract price was a little higher than the members wanted to spend, we recommended and drew up a change order for a less expensive tub to fit their budget (the model # clearly indicating white). The change order was approved and signed by the members and we proceeded with the project. The bathtub sat in the client’s house for about a week prior to installation. (The bathtub could be easily seen and inspected by our clients.) The bathtub was then installed with ceramic tile around the walls. This took several days to install, grout and seal the tile. The clients stated throughout this process, they were pleased with our workmanship, the cleanliness of the jobsite, and the positive manners of our workmen. After everything was completed on the job site, our client stated that they wanted an ivory bathtub instead of the white bathtub. They stated, that they could possibly live with the white bathtub, if we would reduce the final payment by $750. The client reluctantly paid the full amount of the final invoice, but stated we would be sorry for not accepting his offer. We believed we had acted properly throughout the entire remodeling process and needed to be paid the full amount of the final payment. We want our customers to be pleased with our work and provide them with the finest workmanship, most economical products for the money, a streamlined remodeling process and great value for the price. In this case, we believe we delivered on the principles that we exposé and that we were merely being held up by our clients."
Beth A.
Feb 2010
They were responsive, friendly, and professional. They did an excellent job. They had great designers and everybody was great. The price was a little high, but it was worth it. We had a wonderful experience with them.
Kingston S.
Jun 2008
We started by working with the kitchen department of a big-box retailer, but the process left us concerned about the overall design and effectiveness of their project management involving various sub-contractors. At the same time, a friend told us she had worked with both that retailer and an independent remodeling contractor and was much happier with the latter, an observation borne out by findings of the major consumer research organization. I researched contractors and found Hantel to be prominent members of the NKBA. Unlike higher-end remodelers who custom-build everything, they also work with major cabinet manufacturers to come up with semi-custom solutions which are more economical. We met with Ed Hantel, who gave us a ballpark estimate and overall vision of how the kitchen should be reconfigured. At that point we went forward with a paid design process and overall cost, and worked with Ed and Shannon (a designer) to tweak and finalize the design and adjust costs accordingly. They gave us thorough written guidelines about preparing for the project and its disruption of household life. This was a radical project that involved removing part of a wall into an adjoining room to establish an eating bar. Since that was was an old-fashioned plank paneling, we asked if the paneling being removed could mask a place on another wall where we wanted to remove an old unused through-the-wall air conditioner. They did such a beautiful job on this side project that no one can tell now that the wall (on both the inside and outside) ever had such a history. Overall, the project started and finished on time, and the workers took their time to do things right. They cleaned up the worksite at the end of each day of all dust and debris. There were no surprises. There was one detail that we were not satisfied with at the end, and Ed worked to come up with a solution that made us happy. The process and finished results exceeded our expectations and we would have no problem recommending Hantel to anybody.
Licensing
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FAQ
Hantel Kitchens & Baths is currently rated 3.9 overall out of 5.
No, Hantel Kitchens & Baths does not offer free project estimates.
No, Hantel Kitchens & Baths does not offer eco-friendly accreditations.
No, Hantel Kitchens & Baths does not offer a senior discount.
No, Hantel Kitchens & Baths does not offer emergency services.
No, Hantel Kitchens & Baths does not offer warranties.