Founded 2003 • With Angi since June 2006
Angi Certified
Service Provider Response
Thank you so much, Mr. [Member Name Removed]. It was a pleasure working with you and we greatly appreciate all of your comments!Service Provider Response
We attempted to explain our product is not ordinary granite but a quartz engineered stone which is made of granite. Quartz is a slab product and is actually a more durable material than ordinary granite. We regret we were unable to get this across in a 15 second conversation. Unfortunately, there is no category for QUARTZ on Angie's List and many others in Granite & Marble also sell quartz.Service Provider Response
We have extensive customer records and unfortunately, we have no record of Mr. [Member Name Removed] nor a job on [Member Information Removed]Service Provider Response
Mrs. [Member Name Removed], As we have discussed several times, we are very sorry for the misunderstanding of granite vs. Quartz. Quartz is considered a superior material since it is more durable and requires no special maintenance. Your backsplash is tumbled stone with black marble accents, thus the different look between your countertop and your backsplash accents. Without knowledge of this review, I came out to clean your countertops and attempted to touch up your seam. The seam was not satisfactory to me so we have since completely replaced this section at no cost to you. I certainly hope we have lived up to our commitments and backed up our product. Please let us know if we can do anything else for you. Bret Foster Owner, GT NashvilleService Provider Response
We have no record of Mr. [Member Name Removed] as a customer nor have we done work at [Member Information Removed] Ct. We have quoted 2 other jobs on [Member Information Removed] Ct. (in 2010 and 2014) but nothing at this address. We have tried to reach out to them to see if somehow this was our work and if there is some way to remedy the situation.Service Provider Response
Thank you, [member name removed], for remembering us and giving us this great review! We love to hear from people who have "lived" with our product and are as happy with their countertops as they were with their experience.N/A