FAST HANDYMAN SERVICE

It was good

unknown

unknown

.

More problems than I can remember, but here's what I have photos to prove:
1. Tilework in shower/bath surround: misaligned, broken, crooked, sloppy grout.
2. They "leveled" the floor, but it has slipped a full .one inch along one wall. The support under the beam in the basement is barely wedged under the beam, no support, not perpendicular. The bathtub surround has a 1/4 inch gap now, and the cabinet and door are now askew.
3. They left half the demolition debris under the house in the crawlspace. My husband crawled under the house to see why the floor was slipping and discovered the trash and debris. The other half of the debris was piled on our front porch for the entire week and damaged our porch railings, door, and concrete floor.
4. Wainscoting looks to be industrial grade with splinters, bad routing, etc. It must have been in the reject beadboard pile at the discount supply store.
5. They moved the only air register into the corner of the room, then put trim over it. We cannot access the floor register without pulling up the trim, which we had to do one time. Now the trim is damaged because it was the only way we could get to the register.
6. The cap trim along the beadboard was cut so poorly it swoops in and out at one corner. It looks ridiculous. That someone cut it and actually installed it, and yet another person painted it, thinking that it was okay to have that type of workmanship is just horrible craftsmanship.
7. Several nailheads have popped out of the wall.
8. The shower head pipe was full of drywall mud and I had to clean it out. The mud ruined the showerhead, which was part of an expensive set.
9. Someone damaged the tub spout with a wrench. I demanded that it be replaced, and there were some ugly words around that topic because Raphael wanted to replace it with a generic piece, when I had purchased an expensive set for the tub. Eventually he replaced it with exactly what I had bought.
There are other details, but this is the bulk of it. On the day they began tiling, a young man was here when I stopped by at dinner time. He asked me if he could just stay up all night here at the house so he could finish the tiling. I said yes. When I returned in the morning, the tilework was 40% finished, and the trim work was horrible. He had run the black trim tile around the entire tub like a frame. Awful. But because the rest of the tile wasn't finished, I called Raphael and said, "This isn't what we discussed, please have this removed." He said that man had never done tilework and had begged to do it. But he couldn't get it finished. When I returned that afternoon, the tile was completed, but the tile around the window was tilted down toward the window instead of tilted out to drain. I had them come back three times to fix the tile around the window. Also, they did not create an inset shelf I had asked for specifically and was in the contract. The man who came by to collect the final payment gave me a $100 discount because they didn't do the shelf. This is the $100 that Raphael tried to collect from me by bullying and harassing me via telephone. My attorney friend wrote a warning letter, and the calls stopped.
Overall, this was a nightmare experience. If I had not been close to having a baby, I would have sued as so many defects became clear. It was an enormously expensive and painful lesson.

They did some remodeling work for our company, and came recommended by our property manager.  They were very friendly during the estimate, explaining what steps needed to be taken, and quoting me 3-5 days for the project to be complete.  Their quote did not include any supplies.  The first couple of days were pretty easy, they knocked some walls, ripped out some old carpet, and patched the dry-wall.  I confirmed over the phone that the workers would return Friday morning to start laying the laminate hard wood.  One room in the office was being finished with VCT, and I was given a heads up that it may not arrive until Monday.  I was told that would be ok, that the workers would start with the laminate.  After renting a truck at an hourly rate, picking up the flooring (which the VCT arrived on time anyway), and waiting for over 2 hours for them to show up, I finally called the company.  I was very rudely told they weren't coming, I didn't confirm, and that I needed to paint first.  The man yelled at me, refused to listen to my request, and made me feel like it was all my fault.  I was APPALLED at how I was spoken to.  I called the main office, and another man assured me that he would have someone there to at least unload the truck. Two more hours, and I finally carried each of the 50lb boxes into the office and out of the rain.  I was forced to spend my entire Saturday at the office with these men, and a week later they finally finished.  What really rocked my boat was that they left a section of the floor unfinished, and NEVER BOTHERED TO MENTION IT TO ME! I had to call them, and send an email for them to respond, only to tell me that I would need another estimate for that work.  There was some complication that wasn't included in my quote about the stone being a different height from the rest of the flooring.  I WOULD NEVER NEVER NEVER recommend  this company.  Their workers do a great job, they work hard, and as fast as possible.  It's IMPOSSIBLE for one man to lay 1,800 sf of flooring in a day by himself, and very poor management and Customer service skills.  I gave them a chance before posting this review.  I made my decision when I returned to my office and saw the unfinished flooring with no notification that they were finished.  

I had a bad experience with them.  They didn’t finish some of the work that I’d paid for.  They did work incorrectly.  So I’m having some people come and fix some of the work which they did.  It was not good and I’m renovating the whole house.  Their professionalism was terrible and they showed up late.  The employees did not speak English and they were less supervised.  They did work that people had to undo and redo.  The flooring was done wrong and things like that.  Their price seemed good but it wasn’t unbelievably good.  I will never use them again in the future.

They did a fairly good job. I felt they could have done a neater job because some of the wood trim doesn't look as good as I would like. But they were punctual and very professional. I would hire them again but depending on the job maybe wood trim wasn't their specialty.