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Corporate Account
Empire Today
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.930 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 30% | ||
| 10% | ||
| 10% | ||
| 7% |
Showing 1-25 of 30 reviews
Mary M.
Nov 2022
they did good, the quality is good. they were professional and i would recommend them
Martha T.
Mar 2020
They refused to move the furniture for me. The laminate flooring in the sunroom buckled three times. They put white caulking under a brown quarter round and it oozed out. I had them come back out a total of 5 times and they had to get different installers. I would not hire them again.
Response from Empire Today�
"[Member Name Removed], thank you for making us aware of your concerns. We've located your account and will be in touch with you soon."
Ray P.
Apr 2018
very well beautiful carpet and great work
Response from Empire Today�
"We're thrilled to know that your experience was a positive one. Thanks for sharing!"
Christine B.
Feb 2016
unknown
Response from Empire Today�
"Thanks for sharing! We love hearing from our satisfied customers, and it's great to know that your installer was so helpful and accommodating. Enjoy the new look of your home!"
Christine B.
Feb 2016
They spit the work up but unfortunately we weren't able to get the same person who did our tile to also do our hardwood. The hardwood crew didn't take quite as much time - they seemed to have rushed the job.
MJ T.
Aug 2015
.
Response from Empire Today�
"We’re thrilled to know you enjoyed your experience with us! Thank you for taking the time to share, and we hope to assist you with future home improvement projects!"
Alan F.
Jun 2015
We are not going to use them again. We ended up cancelling them out. They were the ones who had done the measuring and had insisted on doing the measuring. It was maybe it was about 6 inches too short. We are now without a bedroom with any furniture in it. They said we could re-order if we wanted to, and they never called to say they were sorry and that there were delays. They never asked if there was anything to do. I asked if they were willing to do anything special for us. I asked if they could upgrade it, but they didn't. We thought someone would call but nobody did. We cancelled the order and ended up going to someone else for the carpet. They could have measured it correctly to begin with. We don't know if they made a mistake or it was the manufacturing company. They could have called to say sorry because removing bedroom furniture is not easy. I called them to ask what could be done, and they said we could order so I told them that I did not like what they had in stock and if they could upgrade, and they said no. Their marketing is fine, it is just the follow up and the service. The price was average.
Response from Empire Today�
"It was disappointing to read your review, and we regret that your installation was not completed as scheduled. We understand your frustration at the delays that occurred. We know that you’ve gone with another company, but we would still like to speak with you to learn more about your experience. If you would still like to speak with us, you can reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Leader"
William W.
Jun 2015
unknown
Response from Empire Today�
"Thanks for taking the time to share your experience! We love hearing from our satisfied customers and hope you’re enjoying the new look and feel of your home!"
Jane S.
Jun 2015
.Since I left the bad review, I finally had someone call and come and check on the work. They sent a new crew out and tore up the hardwood and fixed the transition pieces so they are now level with the rest of he hardwood. I left the low score on responsiveness because I got no results at all the first three times I called and complained.
Response from Empire Today�
"Thank you for bringing your concerns with the installation to our attention. We never want our customers to be disappointed with the work that is done in their homes, and we would like to know more about the situation. We will be following up with you shortly, and you can also reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
Nancy B.
Mar 2015
Stay away and avoid empire company,their pricing is way over the top and the con tractors are subs and do work for empire. The contractor were late and leave early and at times only one person was on the job. NO ONE FROM EMPIRE ever showed up to check up on these duds. Finely after what should have been a two day job,I asked one one the installers how much longer and he said pro ally tomorrow and I said no,it's today or your boss and crew are our of here.
Response from Empire Today�
"We never want our customers to be disappointed in the work that is done in their homes, and we regret that your installation experience did not meet your expectations. We would like to know more about your experience and ensure that everything has been completed to your satisfaction, and we will be following up with you shortly. Thank you. Jeanette Ramey, National Customer Service Manager"
Jesse M.
Dec 2014
unknown
Response from Empire Today�
"It was wonderful to read your review! We’re thrilled that you’re enjoying the finished product, and we hope to assist you with future projects. Thank you. Jeanette Ramey, National Customer Service Manager"
Christine B.
Aug 2014
Fabulous! Loved the 2 guys - Ricky and Andrew. They were outgoing friendly and professional. They had to come back a 2nd day as they ran out of time - they came out on a Sunday. I would totally recommend Empire and in particular these 2 installers. They were incredible!!!
Response from Empire Today�
"Thanks for taking the time to share your experience! It was wonderful to read your review, and we’re thrilled that the installers were so helpful and professional. We truly appreciate the recommendation, and we look forward to assisting you with future projects. Thank you. Jeanette Ramey, National Customer Service Manager"
Durwood F.
Feb 2014
Salesperson arrived on time and was very congenial and informative. Installer arrived on time surprisingly as a 1 man contracted crew finishing outside the expected time frame (he worked hard and professionally with minimal breaks). No problem with receiving the correct carpet/padding color or quantity. I personally feel that Empire Today advertisements contain too many deceptive fine print exceptions and their policy of not telling the customer the actual component prices (only the contract price of the completed job) leads to confusion with selection of the most owner appropriate available products. And any rate, I feel their price is comparable to other chains providing similar service and certainly were good to work with.
Response from Empire Today�
"It’s wonderful that your installation went so well and that the installers were able to exceed your expectations. We’re happy that you enjoyed your experience, and we hope to assist you with future projects! Thank you. Jeanette Ramey, National Customer Service Manager"
Derrick H.
Feb 2014
The installer was nice and energetic; however, his assistants wanted to spend more time outside than inside working. The work was completed, but not in the timeframe they had promised.
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We want our customers to enjoy their entire experience, and we regret any inconvenience that resulted from the installation timeframe. We’d like to know more about your experience, and we will be contacting you shortly. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Ronda W.
Oct 2013
They ended up exchanging everything out for us, but it was just more of a hassle than anything. The installers also didn't speak English so it was hard to communicate with them.
Response from Empire Today�
"It’s disappointing that you experienced issues with your product initially, but we’re glad that we were able to make things right and work with you until you were satisfied. We want our customers to enjoy all aspects of their experience, so please do not hesitate to contact us with any additional questions or concerns. You can reach us at 888-588-2315 x3555 or [email protected]. Thank you. Angelica Snell, Resolution Team Manager"
Barbara R.
Sep 2013
Installers were punctual, professional, and knowledgable. They went above and beyond what was expected. They were told they didn't have to do the closets because we didn't have time to move stuff out of their way. When they were finished and we did the inspection we were pleasantly surprised that they had done the closets and had put everything back the way way it was
Response from Empire Today�
"Thank you for sharing your experience! We’re thrilled that the installers were able to exceed your expectations, and we want all of our customers to enjoy the world-class service you described. Enjoy the new look and feel of your home! Rebekah Clerk, National Customer Service Manager"
Elizabeth D.
Sep 2013
It was real hardwood. It had lifetime warranty on the tile and 15 years warranty on the hardwood. It took longer than they told me it was going to but I understood because they said they normally do 2-3 rooms and hardly ever get a whole house to do. They weren't always on time and I am still dealing with them. They have to come back and fix my toilet. They didn't vacuum out the vents like they were supposed to and they are aware of that and they said they will take care of that when they are here on Thursday. All in all my experience was good. I love the price.
Response from Empire Today�
"Thank you for taking the time to share your experience. It’s wonderful that you were pleased with our pricing and are enjoying the finished products. We’re glad that your installation issues are being addressed, and please don’t hesitate to contact us if you have any additional questions or concerns. You can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Robin L.
Apr 2013
The person who was sent to do the initial measurements was very nice, but apparently measured wrong. When the installation team arrived, they realized the error and quickly called and ordered the additional supplies needed. Empire stuck with the original quote and did not attempt to charge me for the additional materials or labor. The installation team did a great job and my floors look great.
While I am pleased with my floor, the fact that they stood behind their original quote means a lot.
While I am pleased with my floor, the fact that they stood behind their original quote means a lot.
Response from Empire Today�
"Thank you for sharing your experience! We’re thrilled that we were able to work with you and provide you with our world-class service even when a problem occurred. Enjoy the new look and feel of your home! Rebekah Clerk, National Customer Service Manager"
Sally K.
Mar 2013
From start to finish, i could not be more pleased. I would definitely go to them in the future!!
Response from Empire Today�
"Thank you for sharing your experience! It’s wonderful to know that your installation went so smoothly and that the installers were able to exceed your expectations. We always want our customers to be completely satisfied with the work that’s done in their homes, and we hope you’re enjoying the finished product! We look forward to working with you on future home improvement projects. Thank you. Rebekah Clerk, National Customer Service Manager"
Phillip C.
Feb 2013
unknown
Response from Empire Today�
"Thank you for bringing your concerns to our attention. It’s disappointing that you were not satisfied with the price, and we would like to speak to you to better explain our all inclusive pricing. We would also like to learn more about your concerns with your installation and ensure that everything has been completed to your satisfaction. A member of our customer service team will be reaching out to you soon, and you can also contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Donna E.
Dec 2012
Since I did not make the purchase I can only verify that I was happy with the estimate process.
Response from Empire Today�
"It’s wonderful that you were so pleased with your sales appointment. It’s our goal to provide each of our customers with world-class service, so we’re thrilled that the sales representative was helpful and accommodating. We’d like the opportunity to speak to you in more detail about your concerns with the pricing, and a member of our customer service team will be reaching out to you shortly. If you have additional questions, you can also contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Jane F.
Mar 2012
I will never use this company again. Carpet installed in November, but was awful installation. Someone was to call me on Monday after installation on Friday--never called. I had to call Empire and then no one has heard of the problems. (I could place my entire hand between the stair riser and the carpet. the carpet had gaps along the wall and baseboard. Stairs had to be redone and new shoe molding had to be installed on top of carpet. Empire would send people out and they would look at the installation and say and quot;this is bad; we'll take care of it.and quot; Then you hear nothing. You call again and new person comes out and says and quot;this is bad; we'll take care of it.and quot; He is to call me in two weeks. I never hear from him. I call Empire he is no longer here. New person knows nothing of the situation. I call corporate--nothing is known. It took endless calls to people who would not help. I think they feel if they frustrate you enough that you 'll just let it go and they will have to do nothing.
I have pictures to prove all the above!
If I could have a do-over I would select Costco or HomeDepot, but I would never recommend or use Empire again. Awful experience that I would not want anyone else to have.
I have pictures to prove all the above!
If I could have a do-over I would select Costco or HomeDepot, but I would never recommend or use Empire again. Awful experience that I would not want anyone else to have.
Response from Empire Today�
"We regret that you were not completely satisfied with your experience with us. We always want our customers to experience our world-class service from start to finish, so it’s disappointing that this was not the case. We understand that your repairs have been completed. If you have any questions, please don’t hesitate to contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Grace S.
Mar 2011
I did not and still am not having a pleasant experience. Since I put in for the warranty to be honored it has been a nightmare as described above. All we want is to have our floor intact. If they stopped carrying this line and cannot find anymore boxes then it stands true that Empire Today should be replacing our floor with a product they plan on having available for their customers warranties.
Glen J.
Oct 2008
We were looking for area rugs for our dining and living areas and needed a section of our basement carpeted. The Empire representative (Levi) was very professional, courteous, and knowledgeable. The cost for having the basement carpeted was too expensive for us, and there was not a rug sample we liked for the dining area. I didn't think he had enough samples or variety of styles. The rug we liked for the living room was very pretty and on sale, so we purchased it. The rug (5 x 8) was delivered within a few days.
Suzanne M.
Aug 2006
I liked the fact that they were here at 8 in the morning and done by 11:30. Didnt take up a lot of my time, they were clean and courteous to me.
Licensing
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FAQ
Empire Today� is currently rated 3.9 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.