E3 Innovate LLC

We paid a consultation fee for E3 to evaluate and make recommendations concerning problems we are having keeping our attic living space cool with the existing A/C unit and some mold that has been developing in certain areas. By inspecting and measuring temperature and humidity in the knee wall areas, Stefan determined that the existing foam insulation is weak/insufficient along the soffits. Humid air is permiating the weak spots. His inspection was not limited to the upstairs. He checked the basement and explained how it was affecting the upstairs, too. We received a written report and itemized estimates for the recommended work. We have not yet decided on whether to use E3 to perform the work, but I very much appreciate that they price the consultation separate from the work. If we use them, they will apply what we paid to the cost of the work. If we don't use them, they've been paid for their work to date, and we can go elsewhere without feeling guilty for not using them. I think this is a very professional approach.

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Stefan came by for an initial consultation and spent quite a bit of time going over the house and conducting tests.  Afterwards he took the information he gathered and put together a good, better and best proposal for us to consider.  He came back to the house to go over the proposals and ended up customizing an additional proposal based on our immediate needs and budget.  On the day of the work, Stefan was there to meet the crew, introduce them to us and make sure we all were comfortable with them and the work they were going to conduct.  The guys that did the work were highly professional and took extra care in ensuring that things were done properly.  Before they were done, Stefan arrived again to make sure things were on track and when they finished he did additional testing to see the results of their work.  These guys are great, I will probably have them back out in 2016 to do additional work.

Everything went very well.  The crew was professional and they did a great job cleaning up afterwards.  We had an issue with the de-humidifier not working properly when it was first installed but they were very quick to address the issue and got it working.  They did a follow up visit as promised 8 weeks after installation to ensure everything was continuing to function as expected.  We would not hesitate to use E3 again for any future projects.  Stefan, Chris, and the entire crew were a definite pleasure to work with.

Erik and his crew were very professional, on time, and friendly.  The energy audit went smoothly and took less than an hour.  The only hiccup was when they forgot the radon test kit.  They were to drop it off the next day but never showed.  After several more attempts they finally got it into my hands.
I employed their services at the recommendation of TVA for a blower door test and to have them install knee wall insulation in my attic (also TVA recommended).  They wouldn't give me any pricing information on improvements until I paid for the test and stated that the money paid for the test could go towards improvements.  A week after my test they gave me the results and the recommendations.  However, I was surprised to find that items were grouped into packages starting around $3,000 and up to $25,000.  The rest showed that my home was pretty air tight but that they could do some improvements by installing better knee wall insulation, a ventilation fan in the bathroom, sealing the attic door, and other attic sealing.  Having obtained other bids for the knee wall insulation, I was surprised to learn from Erik that they would not do individual improvements but only packages--it was all or nothing.  The package pricing is ambiguous and as I glanced over the basic package, the only two items of significant value were the knee wall insulation and installing the bathroom fan.  Other things like "printed color invoice" and "basic air sealing package" don't carry much weight for me especially when I was told my home was already pretty tight. 
In the end I couldn't use them for any actual work since their minimum was close to $3000.  Even with money I put down for the test, they were simply too expensive.  In the end, I ended up hiring another TVA recommended company to do the knee wall insulation for $500.  If I could roll back the clock, I wouldn't have paid almost $400 for a test that took less than hour--especially when I found out that other TVA-approved companies will do the blower door test for $100-$150.
Again, they were friendly and pleasant to deal with but their prices are as high as the sky.

After reading about E3 Innovate online and finding them listed on Angie's List, I made an appointment to have them perform an energy audit on my 22 year old house. As it turned out, it was a rainy day with more bad weather predicted. The owner Erik and Stefan, one of their technicians, brought 6-8 bags of measuring equipment into my living room without getting anything wet or dirty. Their equipment was clean and neat, they took off their shoes, dried raindrops off the bags as soon as they set them down, and made sure they had all the equipment inside before starting the evaluation.
A walk-through of the house was the first thing done, locating HVAC vents, return air grills, etc. Then the front door opening was fitted with a canvas cover that had a fan in it and electronic measuring equipment attached to it. A similar device was fitted over the downstairs HVAC return grill and all the vents were taped off with easily removable tape to isolate the duct system. They performed two main tests with this equipment to determine the leakage from the whole house and also from the duct system. This test was repeated for the upstairs system as well. A radon test kit was left at my house which I returned through the mail after it had been in my house the required time - about five days.
A thermal camera was employed to spot leaks of air from the outside to inside; these leaks showed up clearly. Many of the things that can be improved are able to be performed by a handy homeowner, but more complicated improvements will require professionals.
Erik and Stephan answered all my questions and spent the time necessary to do so. They are very well informed and educated in the energy conservation business. I received a report in the mail plus Erik and another technician came back about a week later to go over various possible improvements that could be made to improve the performance of my house as it relates to energy consumption and comfort. E3 Innovate LLC, honored the Angie's List Coupon for an additional HVAC system to be measured. I am very satisfied with the value of this service.

They are the best company ever. They are a home performance company. They actually installed the thermostat for free. They just charged me for the thermostat. I like that they are prompt, courteous, reliable, and everything. They are just such an ethical company. I would recommend them to anyone.

I have been extremely happy with them. They were very helpful and did a great job in explaining everything. They were very professional.

I can't say enough good about this company. They were prompt, responsive,  thorough, great at communicating without being pushy and did an excellent job with our project.  They connected us with the TVA energy efficiency initiative through NES which helped us with the Federal rebates and tax credits, as well as initial assessment and follow-up inspection of E3's work.
 Clearly this wasn't an inexpensive project and we went with E3 because of the recommendation of others who have used them in the past and been happy with their work and service.  We also consulted with a family member who is a structural engineer  and were able to pick and choose the items of the  plan which were most important to us at this time.
We would absolutely use E3  Innovate for future work and recommend them to others.

Fantastic experience all around.  Guys were always prompt, professional, and actually just sort of fun.  Solid recommendations, wonderful communication, respectful and professional on every level.  I can't really say enough positive things to be honest.

The only negative is that when they were carting stuff up into my attic and down, they didn't put anything under the ladder and scratched the living h*** out of my wood floor where the ladder pulls down.  Boys will be boys I suppose, but next time throw a rubber pad under those things for the next homeowner.

Hopefully we'll get a chance to work together again.  The plan I put together is a 5 year plan, so there you go.  :)

I am so happy with the work that E3 did.  When we first purchased the house, our electrical bills in the summer were in the high $200 range (for a roughly 2700 sq ft house).  Now, after they have completed the work, I have only had 2 electrical bills over $200.  And one of those was likely because I forgot to turn off the air when I went on vacation.  We keep our home at 71 degrees at night, 75 during the day. 
They are prompt, professional, and do not try to sell you on things that will not provide long term benefit.  I would recommend them without reservation.  Even moreso if you are looking for an ethical, environmentally friendly company.

The initial call was informative and I had an appointment set up to meet my schedule.  Erik was knowledgeable and knew his stuff.  He took all the measurements, took photographs, which he sent to me to document all their before and after work.  The crew was courteous and punctual. They worked hard and the manager, Ryan, kept me up-to-date on how things were progressing.  They cleaned up after they were done and gave me a walk-through to ensure I was satisfied.

The process began by E3 performing a blower-door test on the house to see where the worst air leaks were.  At the same time, they also performed a duct-blaster test to see how much the HVAC ducts were leaking.  Based on the results of these tests, they gave me a full report and list of proposed services.  The actual testing and inspection took a few hours, and my report and proposals were ready in just a few days.  The individual who performed the testing was very knowledgeable and thorough, and he patiently answered all my questions.  His report was ready when he said it would be.

I selected the services I wanted performed and they scheduled a crew to take two days to complete the jobs.  This company used their own employees.  For my work, they did not sub-contract anything.  The person who did the original testing stopped by several times and was available by phone at all times.  However, the crew was so competent and quality-minded they required little supervision.  The spray foaming and blown-in insulation were pretty straightforward and the results were as I expected.  The crawl space drainage system, however, was much more involved than we originally thought.  Despite the extra work required to complete the project, at no time did I feel like they were cutting corners to get done with such an unpleasant job.

The entire crew was courteous, competent, and hard-working.  They were also well-educated and articulate.  It was a pleasure having them work on my home.  I would not hesitate to call on them again.

If I had to come up with a complaint, it would be that they were not as careful with my carpet as I would have wished.  They could have worn booties over their shoes, for example.  Even though they put down plastic runners to protect the carpet, they managed to get some dirt in a couple of spots that did not immediately come up when they vacuumed before they left.  So I spent about 5 minutes doing a little extra cleaning, but that was it.  Not a real complaint for me, but I realize that would bother some people.

All in all, I was very happy with the services I got from E3.