Centurion Stone & Exteriors

Perfect. Made my house look great

unknown

Went very well.  Timely, high quality, professional work in all respects.

Prompt service. Good selection. Great prices on windows and stone.

The salesman, Greg Wright, was very knowledgable and responsive.  He worked with us on the price and all the details.  We have a variety of window types and sizes (interior color is different in some rooms) and he was very careful to take a good inventory.  Two of the windows are very large pieces of glass with no panes, and they look great. The installers were very professional and punctual and cleaned up well after the work was done.  The results are really nice!  I would recommend Centurion highly.

The sales rep came out to my house, told me all about their product, measured my windows, and gave me a quote. Having already gotten some other quotes and done some research online, I already knew I wanted windows from the particular manufacturer that Centurion represents, and their price was right. They offered a good financing deal and I signed on the spot.

About four weeks later they came out for the install, which took just a few hours. The whole experience was smooth, I never had any problems, my new windows look fantastic and I know they are some of the best windows available at the price.

Overall it took longer than we wanted it to but we were in no hurry so it was not an inconvenience. I liked the fact they replaced the window with no issues, and all it took was a phone call. They have called since to make sure we are happy and yes we are. I hear none of the outside noises I used to hear. Overall we were pleased. They just had some hiccups along the way but they made it right. i would recommend them and will probably use them again if we ever decide to convert our deck to a sun room. Salesman even advised us to get an energy inspection and file the new windows so we could get a reimbursement on some of the money spent. Overall lengthy but good experience.

I fully endorse their product. They did a great job. They even came out very promptly for a minor repair. I've had their had their product

We had quotes from several different suppliers - Pella being one, and this company was not any less expensive than any of them. Centurions quotes are somewhat unprofessional - handwritten and not detailed, apparently they do not want people shopping their quotes or perhaps they don't want to put all their promises in writing. The initial sales visit was based soley on our desire to have Provia doors -which are great quality doors and would even be better with a more professional installation. They are the preferred Provia dealer in this area.

The salesman, Keith, informed me that their installers were employees that they kept on staff - totally untrue - they were subcontractors and not at all professional. The salesman told us that they would flash the inside of the openings prior to installing the windows and doors - they did not. We were replacing the doors and windows because when we bought the house we noticed they were leaking and we expressed our concern that the installers would pay attention to what was underneath when they removed the existing windows and he said they did that as a matter of course. They did not.

We ended up choosing Centurion based on the recommendation of a famliy memebr and they did give us a small discount based on their relationship with our family member. We actually signed the deal with the sales manager, not the original salesman because of this. Prior to the installation, the company sent out a letter thanking us for our order and asking us for references. Why would we give them a recommendation before I see what kind of work they do?

The installation was okay. They had the wrong color trim for the entry door and tried to talk me into changing my mind on the color because they had white with them - they ended up installing the trim they had bevel out instead of using white. They did not have the right color caulk so they used a clear - they said would be invisible - it is not. They dinged the door a couple of places during installation and another gentleman had to come back and bring touch up.

They tried to ignore the rotted wood under one of the windows and wanted to just install over it, they were unhappy when I made them replace a piece of wood. They hacked away about 40% of the 2x4 mullion support between the window sections onone window and told me that those were not importatant to support. They did not flash or seal any openings. They caulking job is less than spectaular. The trim that they used had to be sliced and shaped and it doesn;t look the best.

I had to twist their arms to get them to wash the windows when they were done - just another example of a lack of caring and professionalism.

Two of the windows were so tight they had to force them into the opening leaving no room for insulation. we seem to be having water issues again with new windows. The space they did have around the top of the window they wanted to fill with caulk. We had problems immediately with the two slider windows sliding - they would jam in trying to open and close them. Due to personnel issues they were having - which we understand is unavoidable, I had to chase the installation manager via phone calls and several texts to get them to repond. The sliders still seem to stick with the weather.

After all this - and probably the most frsutrating part of all this experieince was that I received several calls on my cell phone supposedly to find out how everything went and how we liked our new doors. I very plainly asked the woman if she was truly interested in how the company performed or - was she just trying to sell more windows. At first she told me she was really intersed in how it went - but then when I launched into an explanation of all the challenges she cut me off and was honest enought to admit that she was telemarketing.

We contacted the company because of the water issues and they are working to resolve them - it may or may not be the actual windows but in any event it would seem being professionals in the business, they should ahve seen any issues surrounding the windows prior to the installation - especially knowing that we were concerned with leaking and water. .

Overall the results are good. The deck is much better than before and the stone looks wonderful. We had some bumps in the road getting to this point. Part of that may have been unrealistic expectations on our part and some were from poor communication from Centurion. As I said the end result is looks great and we achieved the initial plan that was discussed. What we failed to recognize was that there were more opportunities we should have considered before we got started. As we came up with new things to ask about, it became difficult to adjust the end product without other complications. Some of these created delays and frustration.
Things we liked, the deck is replaced, we have a nice place to sit that is much cooler than previously. The deck is on the west side of the house. The stone work really give the house a more high end feel. The screen door is a very nice addition and we requested it after the build started. That caused some delay as it needed to be ordered. The people were pleasant and provided information about what was possible.
What we didn't like. We have some cracks in the wood for the support beams of the deck. Purely cosmetic, but it does not look great. They used high quality wood and told us they picked the best of the lot. They wired the ceiling fan to the outside light, so we have to have the light on to run the ceiling fan. This may have been their only option, but this was not explained ahead of time. The wire runs outside and is covered, but it is not the best look. After they got started we asked about adding a power supply outside and that became an ordeal about how and coordination and we eventually decided against it. This was something we should have thought out ahead of time or been advised to think about.

Very nice work!

Overall, the experience we had with Centurion was good. I had signed up for an estimate when I was at the Southern Women's Show. They contacted us within a week and they were there for the estimate the next week. We had all of our 27 windows replaced throughout our home. When we ordered everything, the sales rep told us that the whole process of ordering, manufacturing, and shipping would take about two weeks. They called us right at two weeks to let us know our order was in. They came out the very next day to begin the installation. The only complaint I had with them was that the installers had left a little bit of debris behind after they were finished. The sales rep came out to finish up some paperwork and he walked all around our house and picked it all up. So, overall, I would say that we had a great experience with them. I would definitely use them again and have recommended them to family and friends.

I had Centurion out during several different times as we replaced different stone facing that was orginally incorrectly installed by a previous contractor. They initially did an awesome job on our outside chimney. Their workmanship was great and they finished the job within two days.

I had them back several months later to replace the stone on the interior fireplaces. That was where the problems began. We received assurances when we were given the estimate that they could work around the existing stone mantels, and that they would not need to come down when the stone was replaced. During the tear down of the old stone they did indeed tear down the mantles. They at first said that they could fix the mantles, then showed up the next day saying it was going to cost an extra $1200 to have the mantles put back up. After some arguing they agreed to put back up the mantles at no extra cost as long as we signed a waiver of liability. They tried for about 45 minutes, and then gave up and left. We had to hire another contractor to replace the mantles for $700. They did finish the stonework, and it looks great, but I could not see using them again after the way they handled our problem with the mantles.

CENTURION IS THE ONLY COMPANY I WILL USE EVER!!!!!!!!!!!!!!!!!!!!

A salesperson came out to our house with window samples very soon after we contacted the company initially. Although he was a very nice man, we were immediately turned off by the high pressure sales tactics he employed, particularly since we have purchased windows from other providers before (while living in another state) and told him upfront we did not want that kind of experience again. In fact, this initial bad impression almost led us not to use this provider. However, after many hours of research and examining the products of competitors, we did decide to go with Centurion because we felt that the design of the window that was going to be installed was superior to windows of similar quality on the market. About a week after signing the contract the windows were measured, and about two weeks after that, installation occured. The installers seemed to know what they were doing, did not leave a major mess behind, and responded immediately to any questions we had. Unfortunately, the true test of any replacement window is 3-5 years after installation usually, or at the very least when the weather gets colder and drafts are more noticeable. I will update you as we move forward.

This was a mixed experience. They got the job done well, but we felt we were misled a little because they had told us we would be asked to do a testimonial for them which was baloney. We had to have them come back several times for minor adjustments and there was a problem communicating at times because only one of them spoke English.. They were nice though and worked very hard in some very cold weather.

Centurion Stone was great about bringing out sample boards of stone and helping us pick the best variety that would hold up. I am very happy with the end result.

I like how the windows look on the inside, but I don't like what they did on the outside. I called them to fix it, and all they did was caulk it. The trim didn't meet up right. They were rude the second time back.

Centurion did a great job putting in our new windows. They were fast and efficient. They showed up on time and cleaned up after all the work was completed. The windows are fantastic.