Bellhop

Terrible customer service. We are on the hook for a lot of money because their drivers can't drive their trucks. As if moving isn't stressful enough, this company refused to move us because they couldn't do what 5 other movers did with absolutely no problem: drive their 26 ft box truck up to our home up an incline driveway. Avoid.

In June i was sold a move and told that the completion of the move would take place from our storage unit to our house when we are ready. Our move was flat rate. And i was told that the second part would be under $1000. At no time did anyone say the second part of the move would be hourly. ***i even called before our June move to make sure it was a flat fee and asked what happens if they take longer. You should be able to find this communication. *** I called and asked for the completion of our move in September. I asked the person to look at the list of our previous move and tell me the time and number of people to send. He did tell me the hourly cost but i thought (just like last time) that he was just calculation our total verbally. I agreed to the total and asked if that was enough people and enough time to complete the move and he said yes. The movers arrived to our storage unit at 9:20am and did not finish packing our things until after 1pm. It was a first floor unit with no elevator or stairs. They arrived at the house at between 1-2 and we were all completely shocked it too then so long. **they did not have to wrap or pad a single item** They got to the house and i was shocked that they didn't have anything to help them lift anything because they were all so small and struggled to carry more than one box at a time! I even started unloading the truck myself because i couldn't believe how slow they were. They were very nice people- but had trouble carrying every single thing in! It was a struggle! **they did not unwrap any of the items. And they left 60% in one room we are using for storage. A very small amount of the items were taken to their rooms and they did not put anything together. I was also told they would put all beds together (see June recording) and they did not put a single bed together NOR did they unroll a single rug. I say all of this to explain that we did not ask them to do anything more than move things from the storage unit into the house. That's it- and they were so slow that it took them far far far longer than anyone would reasonably expect. O did not complain about it because i thought it was a flat rate move. Then without any receipt or any notification- my card was charged and extra $650 with no notification and no receipt provided. I have sent hours telling Bellhop about this and they will do absolutely nothing to make this right.

In addition to an incredible moving-day disaster in which Bellhop-hired movers showed up with no truck, no supplies and short 1 mover for an NYC to Nashville pack and move, Bellhop lost a priceless family heirloom while moving me from NYC to Nashville, May 25-27. There was no inventory list for any of the moving teams (even though I did a thorough video inventory chat with Jesse T.), so there is no record of the piece. I'm posting a photo here in the event (praying) SOMEONE received this by accident. It's a large, flat metal sign that was my Grandfather's auctioneering sign. It reads: RAY STELZER AUCTIONEER 289-3350 It is a priceless family heirloom. I'm devastated that out of everything, this is missing and hasn't been recovered. Anna H. at Bellhop said she would personally call "every customer" that was on the truck's route after my stop. Apparently just 1 customer was called, in Florida. I am distraught. If anyone has the piece, please reach out to me or Bellhop. My email: [email protected]. Beware these are not Bellhop employees that move you - Bellhop is a moving broker. They hired 1 company to pack/physically move (Dumbo Movers in NY), 1 company as the truck (Queens of Deals in NY), 1 company to unpack on the delivery (random 3 guys in Nashville, didn't know each other, 1 guy didn't show up). I was assured everyone would be a 100% Bellhop employee. Please know that is not the case, these teams are not coordinated, and the process is unorganized and chaotic. The packing team in NY did not speak English and did not know I did not have my own truck (!!) and did not know the final destination of the move (long haul trip). Several of my items showed up damaged and/or broken (3 lamps) and I was refunded approx $960 for the damages. That doesn't include the loss of my Grandfather's sign, which matters first and foremost. I have reached out to Bellhop leadership, including the CEO, through LinkedIn. It will take someone caring enough, with empathy and compassion, to take on sorting the route of the truck and tracking down customers at each stop. This is what I'm praying for and hoping that by getting the word out, folks will read this and be able to help. I am heartbroken and sick over the loss. Most of all, I don't want this kind of thing to happen to anyone else. Moving is stressful enough, who needs this? Thanks for reading.

Great. Prompt and efficient.

Great service

I have used Bellhops twice for a local move in Nashville. Both times they were fairly price and both crews were a pleasure to interact with. They handled my furniture with care, showed up when they were supposed to, and were friendly in the meantime! Should I need their services again I would definitely hire them and would recommend them to anyone!

They moved some heavy items around to different rooms in the house. Did a great job. Very polite and well worth the cost.

Excellent! Professional and fair price!

Very well. They worked hard and efficiently. I would definitely use them again when the situation arises. Thanks!

I’ve used them twice and will continue to use them for any move in the future. I can’t recommend them with more conviction than I already do. Fast, polite, professional and fairly priced! You’d be foolish not to hire them!

all went fine

They were quick, friendly, and organized!

Absolutely fabulous. Very fast and efficient with nothing broken. Would definitely use again and will be hiring for our next move.

Very smoothly

The best hire I've made for anything in years. Cannot say enough. Reliable, extremely hard working, polite and on time! You cannot go wrong with this one!

Great love this Company. Great job and nice to work with.

good people. process was ok. too much danmage and no help filing a claim.

awesome. perfect

Excellent !

As well as moving can possibly go. Nice guys, efficient, careful movers.

The move was flawless. I will be using Bellhops again and will recommend to anyone that needs mover.

Bellhops is awesome. They are dependable, friendly and competitively priced. I would absolutely hire them again and recommend them to others.

Excellent service. On time moving done.

They were prompt, professional, and finished on time. I’ve told everyone how much I enjoyed my experience with Bellhops. I’ll never use anyone else.

Great work!