NEW OUTLOOK

Worst window installers I have ever seen. These were for a condominium in Nashville. I am on the BOD for the HOA Association and New Outlook has been recommended by the complex manager to many of the owners, primarily because he is the cheapest. Many owners had complained to me about the work being done so I had them install some windows on a couple of my own units just to test them out. First thing; they never called and told me when they were actually coming. One day I was in a unit working and I heard a big crash outside. I open the door and they were outside tearing out my old windows?they never called or even knocked on the door first! They were in a big rush and wanted to get things done very fast. The first window they installed had broken glass and I asked them not to use it. They installed it anyway and said they would come back and replace the glass later. Why would you install a broken window in the first place? They did come back a few weeks later and replaced the glass. They never put any insulation between the new windows and the open spots in the wall jam. They did a quick and horrible caulking job around the windows using colors that did not match. They also left big holes in the caulk for air to blow through. I had to tear out and re caulk every window. They never took any measurements and used the same size window on all 5 that I had done. Not all are exactly the same, some are a inch or two off. One window jam was not square, and they just screwed the window in any way without using any shims to square it up. The window is now the same uneven shape as the jam and does not close properly. Another window was over an inch two short for the opening and they did not realize that until it was installed. It had over one inch gap left between the window and the wall. I knew that all they were going to do was fill it with a ton of messy caulk, so told them to stop and just leave. I had to finish the job myself by reframing out the entire window with molding. They do not clean off any of the manufacture sticker residues from the glass. I have had to help other owners use ladders to climb up and clean the sticky mess off themselves.