NEW OUTLOOK

Worst window installers I have ever seen.
These were for a condominium in Nashville. I am on the BOD
for the HOA Association and New Outlook has been recommended by the complex manager
to many of the owners, primarily because he is the cheapest.
Many owners had complained to me about the work being done so
I had them install some windows on a couple of my own units just to test them out.
First thing; they never called and told me when they
were actually coming. One day I was in a unit working and I heard a big crash
outside. I open the door and they were outside tearing out my old windows?they
never called or even knocked on the door first! They were in a big rush and
wanted to get things done very fast.
The first window they installed had broken glass and I asked
them not to use it. They installed it anyway and said they would come back and
replace the glass later. Why would you install a broken window in the first
place? They did come back a few weeks later and replaced the glass.
They never put any insulation between the new windows and the
open spots in the wall jam.
They did a quick and horrible caulking job around the windows
using colors that did not match. They also left big holes in the caulk for air
to blow through. I had to tear out and re caulk every window.
They never took any measurements and used the same size
window on all 5 that I had done. Not all are exactly the same, some are a inch or
two off.
One window jam was not square, and they just screwed the
window in any way without using any shims to square it up. The window is now
the same uneven shape as the jam and does not close properly.  Another window was over an inch two short for
the opening and they did not realize that until it was installed. It had over
one inch gap left between the window and the wall.  I knew that all they were going to do was fill
it with a ton of messy caulk, so told them to stop and just leave. I had to finish
the job myself by reframing out the entire window with molding.
They do not clean off any of the manufacture sticker residues
from the glass. I have had to help other owners use ladders to climb up and
clean the sticky mess off themselves.