Keystone Partners LLC

I did not want to write a bad review, but I was convinced by friends that that is the purpose of getting referrals from Angie?s List is to get honest reviews. Also, I purposefully did not include the dollar amount for the work (left as $0).  I believe based on the amount I paid the work should have been of higher quality, so I am a bit embarrassed that what I got was less than acceptable and below standard.  The work started on/or around May 2014. Below is just a description of the issues that were associated with the final construction results. Issues: 1) Linoleum hard-wood like floors-there are gaps and part of linoleum not properly sticking to floor; 2)Painting-doors not completed coated with white paint/can see streaks. In bathroom (all other painting I did myself), wall paint on the ceiling; 3) Bathroom-installed new outlet, however, drywall around outlet has a hole (not completely sealed around outlet), for tub, installed bath fixture incorrectly (backwards) so that you turn single lever towards cold to get hot water, plus I had to have another plumber come in a) to identify that problem and b) to turn off the safety block that kept water from getting hot. Also, the new bathroom is an expansion of the previous laundry closet and the vent from the dryer was never closed/covered leaving an opening to the outside of my house.  Per another plumber for another issue with the bathroom, it was discovered that there is not a drain line that connects to a vent in the attic or running out through the roof; 4) Closets-the depth is very shallow, making it difficult to







close the closet doors without snagging on clothes that are hanging on a hanger.; 5) Kitchen-though the countertops and sink are wonderful looking (installed by a different company), the space between the backsplash and wall was not sealed with a sealant.

They haven't even called me to make an appt to come out.  I have left several phone messages and messages on Angies List

Took out corner tub and made that area into a handicap shower.  Moved the toilet by moving a wall and retiled the floor.  Installed new mirrors and lighting.  Made my wife happy.

On the kitchen remodel, Keystone installed tile floors and granite counter tops with new sink, and new cabinets. The bathrrom remodel was a complete tear out and replacement of the sower, vanity, and all fixtures. The work was not completed on a timely manner.

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The project manager was very professional and knowledgeable concerning what I wanted to accomplish.  The two man crew who handled the work was fantastic and since it ended up being several days they ended up being part of the family.  The end result is a beautiful bathroom and the main attraction is a fantastic shower set up.  Only one hitch is when they were pulled off the job for an emergency with another client.  Was not too happy about it but understood.  Would definitely use Keystone again.

From the initial sales meeting to the finishing of the project both my wife and I are very happy. We would absolutely recommend them to anyone and use Keystone again.

The owner, Jessie, and Mark came to evaluate and gave us an estimate the same day.  We got estimates from 4 companies, total.  We called Keystone back to revamp the estimate to be more in line with our budget.  They worked with us to set a more realistic rather than luxury plan.  They did tell us that they would not begin work until all supplies were in the warehouse and that they would work on our project from start to finish before they started on another job.  That was not the case.  I understand that the work load must be scheduled to be the most cost and time effective, so I would have been happier sharing my guys if I hadn't been told they would only work on our bathroom until it was done.  On days the guys were scheduled elsewhere, no one called to let me know, so I was left sitting at home waiting on them all day.  Apologies were made and accepted.  Casey and Rod were the primary workers--excellent!!! They made sure everything was done right.  They did not just slap the new stuff over the old.  They made sure they had a solid base for each step of the process. The tub installation was a real challenge, but they did a great job.  Casey called the job manager, Cal, all the time to make sure everything was ordered according to my desires.  And I changed those desires several times.  I decided to do only a chair rail instead of bead board wainscot on the walls and I decided to cover over a misplaced window so the tile would be more aesthetic.  Casey and Rod seem to know how to do anything--plumbing, electrical, drywall, painting, carpentry--and do it well.  Very experienced--has been working in construction since he was a preteen. They had many challenges with out-of-square walls and slanted floors, but they were wonderful problem solvers.  They shared their experience and opinions with me to help me make decisions when I asked.  Casey and Rod are the most polite, friendly people who have ever worked on a job for me.  They worked hard with very few breaks from the moment they got there until the moment they left.  They always cleaned up everything before they left each day.  I would gratefully have them do anything for me in the future.  Danny and Ronald did an excellent job installing cement board and tile on the front and side walls of the shower and on the floors of the bathroom and master closet.  Danny made suggestions that really added to the design on the walls. He was able somehow to make the tiles line up on an uneven wall--many years of experience and skill.  Danny made sure to exchange the grout that was sent out when he found I had not chosen a grout color and did not like the one sent.

The biggest problem I experienced was that the salesman oversold their company.  Marcus and Troy, the people that did the job were punctual with stated arrival time, cleaned up worksite and removed all rubbish, very conscientious with customer service and communication.Sadly that can't be said for management and foreman, they finished up the tub but didn't have the curved curtain rod. the handheld shower as was to be provided per contract. They also sent 16" wide insulation instead of 20". Because of the extreme heat they left mid Friday afternoon, which I concurred, and were coming back Sat am to finish--they were on time and ran out of material with 3' of ceiling not finished!  They called foreman who was going to pickup additional material but would take 2 1/2 to 3 hrs to get here--I told them to go home and finish it later.
Quality of workmanship was slightly less than I expected based on sales representation, but I'm learning new construction is easier than remodeling. There was an agreed change to price.