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Carpets by Ozburn Flooring America

About us

We offer comprehensive flooring and tile sales in all types of materials with attention to quality design and installation techniques. Ozburns also sells beautiful area rugs in custom sizes. We are experienced in both remodeling and new construction and emphasize a personal approach to customer service!

Business highlights

44 years of experience

Services we offer

Backsplashes, Bath and Shower Tile., Laminate, Sales and Installation. Custom Area Rugs. Floors, Vinyl and Tile Design, Wood

Accepted Payment Methods

  • CreditCard
Reviews
4.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
20%
2
0%
1
0%
Showing 1-5 of 5 reviews
Ron G.
Jun 2015
5.0
Yes, I recommend this pro
$4,000
Outstanding job completed on time and at a great price.

Thomas H.
Jul 2014
5.0
Yes, I recommend this pro
Our experience with them has gone very well. They still haven't completed the job, because they got two boxes of flooring that were mailed incorrectly and they refused to use them, because they said the floors wouldn't be good. So we're waiting to get in new boxes, and it's taking forever. That's not the company's fault. They could have even used the substandard flooring they got, and we wouldn't have known. It was too narrow, so they had very valid reasons for not finishing the job yet. I've never seen better workers, harder workers or cleaner workers. They cleaned up after themselves and left no mess. They showed up at 7:00 a.m., and they worked straight through, to 4:00 in the afternoon. They were wonderful to have in my home. They care about quality. We're a little frustrated that it's not done, but it's certainly not with them.

Wesley B.
Feb 2012
3.0
$1,585
Good sales and selection of carpet, with prompt response to arrange delivery and installation to met our needed date.  The installation went poorly with inexperienced installer sent for the job and the results were misalignment and poor/frayed end cuts.  Sales team quickly responded with reorder and scheduled reinstallation.  Second installation went well but the experienced installer came with an attitude that was less than customer friendly.  In the end, we have a nice stair runner, but the experience was less than what I expected from this established local company and when paying first class price.

John P.
Apr 2011
5.0
Yes, I recommend this pro
$3,850
It went well.  The company worked with us in every way possible to make sure that we were satisfied with the work.

Karen M.
Apr 2009
4.0
Yes, I recommend this pro
$1,100
I love the floor but ended up having a few issues with it months after installation. The company did stand by their product and correct any issues, which were minor. The installer, Jim, was great and was more than willing to make the floor right. Where the company is lacking is in their sales department as the person I worked with was a true chore to get a hold off and drug out getting the issues handled over the course of a few months due to unreturned phone calls. I would leave 2 to 3+ messages before I got any response on several ocassions. This is why I scored the company so low on responsiveness. Other than that, I did appreciate they were willing to make the product right, it just shouldn't have been such a chore on my part to see that it got done! The reason I would be willing to use them again was due to their great installer and that they stood by their product.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Carpets by Ozburn Flooring America is currently rated 4.4 overall out of 5.

Carpets by Ozburn Flooring America accepts the following forms of payment: CreditCard

No, Carpets by Ozburn Flooring America does not offer free project estimates.

No, Carpets by Ozburn Flooring America does not offer eco-friendly accreditations.

No, Carpets by Ozburn Flooring America does not offer a senior discount.

No, Carpets by Ozburn Flooring America does not offer emergency services.

No, Carpets by Ozburn Flooring America does not offer warranties.