Ameri Care Services Inc

These are extremely nice and responsive people. However, their mole removal service just doesn’t work. We have had 5 scheduled treatments. We are now told that we are beyond warranty after the last treatment on 8/16. We started the service back on 6/19. And now after a $625 charge, we still have moles. These folks may be very effective in other areas, but if you need mole removal, this company definitely doesn’t have the solution.

Worked for this company for 3 months. They did not uphold their end of providing the hours and pay that they promised upon interview so I quit. I’ve now been informed by Janelle Swett, the owners daughter, that they will not be paying me for any of the production based work I did for them my final month there which is upwards of $1000 because they said they don’t have too. Don’t work for this company or you might get stolen from and lied too.

At the beginning of August, a man knocked on my door and said he was here for an inspection. I told him that I had no idea who he was and that I was not aware of a scheduled inspection. He left and I called the company on the side of his truck. They explained that our termite follow up inspection was required and that it was that time to do so. The last owners of our house had hired them before we closed. I rescheduled the inspection for a couple of days later and the rep never showed up. I called the company back and said that the rep never showed up. They apologized and rescheduled for a Saturday since my husband left work early to be there for the missed appointment. Saturday came, and again, the rep never showed up. I called back a third time, this time I was frustrated. The operators have been very polite and apologetic but it's very scattered there. On August 15th, we had scheduled ANOTHER appointment with them stating this would be the last attempt. The rep was supposed to be here at 10am and I got a call from the rep saying he was on his way at 9:45am. No big deal. Right after that, an operator called me and told me that the rep was going to be an hour late. I reluctantly agreed to the new time and waited. At 10:05am, the rep showed up. I was really confused at this point. The rep came in and took photos of every room in the house. In my opinion, I did NOT see an "inspection" take place. He literally walked around with a digital camera and took photos of all of our rooms. It was strange. When he was leaving, he asked if we had a pest control issue since we're near the woods. We mentioned that we see silverfish in our bathrooms on occasion and he said that we probably have a leak in our roof. I honestly don't know what to think now, but the overall experience was very strange. Even after he left, he peeled out of the street in his truck and it was rather loud. I would NEVER hire these people with my own money!

First and foremost, let me make it clear that the work performed was immediately prior to our purchase of the home, for the seller. The work was originally performed in DEC 2013. The sale of the home was contingent upon Ameri Care verifying their work was satisfactory and that there were no additional moisture and mold issues, per our home inspector's findings. With that out of the way, let me make it crystal clear to the reader: Based on literally 7 different professional opinions (i.e 7 different companies, inspectors, and general contractors; there were more than 7 opinions if you include their employees, and other folks without crawl space moisture "domain expertise"), the work allegedly performed by Ameri Care to remediate moisture and mold in the crawl space was sub-standard in the absolute best case. I will not elaborate on what they stated was the most likely case. Keep in mind that our purchase of the home was almost entirely based on Ameri Care's representation of the condition of the crawl space to the seller, as stipulated in the buyer's inspection contingency response. As stated, they "found Inspector findings were false and ha[ve] requested the buyer to contact them for verification." We did so, and their representative (which I shall not name) in a nutshell said the same thing. Each one of the aforementioned specialists performed thorough evaluations of the crawl space after we had purchased it. Each one of them came to the same conclusion. To put it succinctly, I had our insurance inspector evaluate the situation, even speculating existing mold likely wouldn't be covered. I wanted a paper trail of the situation. His words were "the only work they performed on your house was invoice preparation." Literally everything Ameri Care did under our crawl space was either wrong, or a poorly implemented treatment of the symptoms and not the causes of the moisture and mold problems. The vapor barrier they installed was not sealed correctly. It did not cover all of the crawl space under the ductwork. It was perforated where they installed it over broken cinder block debris. There was medium to heavy new mold growth all over the crawl space, in the words of every professional who evaluated it. Some of them took pictures for documentation purposes. I could go on and on and on with more details, but I will save it at this point for legal professionals. Suffice it to say that after I called them back with these discoveries, the cop out from the representative was that they performed the work in the winter, when the A/C wasn't operational, thus they couldn't assess potential ductwork condensation issues. There's a problem with this line of reasoning, as I told him: 1) The A/C ductwork isn't the only source of the moisture and mold; 2) That doesn't excuse the poor quality of the work that was performed; 3) The fungal "treatment" was a spot treatment at best, and any reputable mold remediation expert would know that it would be unsuccessful on a crawl space with 90+% RH in a Tennessee summer. To add insult to injury, the representative offered a "free" fungal re-treatment. Yeah, as if that makes up for the tens of thousands of dollars we've had to spend in crawl space renovation, drainage installation, rotten joist and sill replacement, deck demolition, ductwork removal and replacement, insulation removal, foundation vent installation and HEPA vacuuming! All of this was absolutely, 100% necessary in order to stabilize our crawl space -- and it wouldn't have been necessary for us to spend that money if they had CORRECTLY informed the seller that our inspector's findings were accurate! Needless to say, go with the top-notch professionals, pay the extra money to have it done 100% right, and stay away from this company!

Terrible experience that left me questioning my preconceived notions about this company and its operators.

Showed up on time and promptly treated usual areas both in and outside the house. Suggested against and quot;too much vegetationand quot; (ie: many potted plants) so close to the house as it might attract insects. With quarterly treatments, we rarely ever see insects inside. And if we ever do, we just have to call and they will follow-up for no additional charge! Service has always been prompt and courteous. Well worth it, in my opinion!

They continually followed up and afterwards, there was a few problems that we have that they took care at their own expense. They weren't problems due to neglect, just problems you couldn't have foreseen until the job was actually completed. We found out that we did have to put in an extra sump pump which they gave me at cost. They did the work and didn't charge us for labor, which I thought was really fair. The whole system, the waterproofing, the quality of the air, and everything in the crawl space is fantastic. It's great.

They came out and took care of my carpenter ants. They did a good job; they were timely and professional and they gave me good service.

They are very punctual and pleasant to work with. When I needed to call them back for something they were promptly there.

When we moved into this home the people who owned it left us their references behind for pest control. Ameri Care Services Inc.do like a four times a year treatment for pests outside our house and then if we call them any other time if we are having problems they will come and do it for free. The payment is made quarterly. They have one technician who is specially helpful and I really like him. If I can get him I would have given an 'A' for everything. .

My experience with them is very good. I have not seen anything between times.

They are efficient and pleasant. Their work ethic is awesome. If I forget, they will call me at the time of schedule. The price was awesome.

They seem to be efficient. They will come out for any special problems, with out an additional charge. I haven't compared their pricing. I will continue to use them in the future.

They did a good job and the price was reasonable. The workers weren't very friendly or conversational though.

They were local and provided good service. They had a very good product.

The guy came out and crawled around in the crawl space and under the house. They sent me a letter saying that they did it but I didn't see him when he came out. When they did the service, they seemed to do a good job. The chemical they were using were supposed to prevent termites for 25 years. I didn't shop around a lot for different companies when I had it done.

They are always on time and are very friendly. They are easy to work with and work around my schedule.

They do a comprehensive job and are pleasant to deal with. They show up when they are supposed to. They also offer competitive and reasonable prices.

I have used this company three times thus far since purchasing my house (two falls and one spring). Each time I contacted them on short notice since I am a truck driver and never certain when I’ll be getting home. Each time they endeavored to accommodate my needs and responded promptly. I think only once was I able to plan ahead since I had a dental appointment. Each time I had a different technician and even the owner’s son (Jared) on the last visit who was quite personable. He’ll be a good owner some day. That said, every one was a professional and knew their business. They did their work quickly and efficiently. I have no doubt they have done so for years and had considerable experience. They pointed out any minor or potential problem and addressed issues immediately. Unlike the large chain-type providers, these guys are all about the customer’s needs and not trying to sell you packages and unnecessary services.

After claiming to have the work done the first time, I crawled under my house to check. Some of the trenches they'd dug would have required the water to and quot;flowand quot; up hill. Obviously water wasn't going to flow up hill to the pumps. After I called them back out, they said they had the problem fixed. Again, there were still areas where water would have had to flow up hill to the pumps. After calling the owner of the company personally, they finally came out and fixed the problem. The company charges a yearly fee to keep the system under warranty. They come out and inspect the pumps to make sure they still work. I've paid a fee for the last 2 years for them to inspect the system, and continue to keep it under warranty. They collect their fee from you when they come out to inspect the pumps. 3 weeks ago I crawled under my house to store some things, and while down there I checked the alarm system on the sump pumps. I noticed one of the alarms was filled with water and no longer worked. I called Americare to tell them about the alarm, and have them come out and replace it (under the warranty I was paying for). The woman on the phone told me she'd have to and quot;check on itand quot; and call me back. I don't know what it was she had to check on...but I never heard back from her. I called again, and said I'd never heard back, and the man on the phone said they could replace the alarm, but would like to sell me an and quot;upgradedand quot; alarm. I told him I just wanted them to replace the one I'd already paid for. He said he'd call me back and schedule it. (again, why call me back?) And again, I never heard back from them. I finally on the third attempt to schedule, e-mailed the owner....and finally got a call back from them. They scheduled it for today. Hopefully they've come out and fixed the alarm...finally. I will not do business with this company again, and wouldn't recommend them to anyone. I have also decided I'm no longer going to pay the fee to keep the system under warranty. They've proven the only time they are quick to respond is when their asking you to pay the fee.

They have come out twice. They were on time and did a thorough job. They answered all my questions too. They come out once a quarter and do spray treatment. They do only that. I pay them for yearly service.

Americare has serviced our home for about a year now. Initially we had them layout our crawlspace ground cover, spray for minute traces of mold, and install an and quot;ez-breathand quot; fan system in the crawl to ventilate the crawlspace. We also had them perform pest control services. Overall we have been very satisfied with the level of service. When we had a concern with the system we called and they have come out and checked the system at no charge. When we were recently in a bind and really needed service work done they were incredibly supportive in terms of scheduling and helped to keep our repair project on track with our contractor and at a reasonable price. One opportunity for them is that they have different teams that handle different services like pest control vs crawl vs mold. When we have had to schedule service we sometime need to talk to different folks to get one thing scheduled and then passed to someone else. In some cases that has required separate trips from them to get the right technicians out to the house. Would be nice if they could have some techs crosstrained to service and quot;advancedand quot; accounts like ours. .

. They come check everything and they make sure that it is operational. I think they replace the filters every year at a charge. We purchase the filter from them and they put it in. Then they make sure that the whole system is working fine. They go outside and make sure that the air conditioner is not jammed up with plants. They make sure that everything is working efficiently. We also had them do some wrapping of flue pipes underneath the floors. So they did some insulation on some of our heating lines down below. In fact they replaced some of them since they were old and were not efficient and were losing a lot of heat. I think they are reasonably priced. They are very open and honest. We had them replace the furnace and air-conditioner in a day. They said that it would be a two day thing. But they pulled another guy from another job saying that he could help on the second part of the job so they finished the job in one day. They were also very neat. I will continue to use their services in the future.

The salesman promised verbally to install a new moisture barrier as part of the deal and never delivered. It took me months of asking about it for them to tell me since I didn't have it in writing I was out of luck, and that I wasn't going to get it. They just sent me a very limited 1 year warranty 10 months after the work was completed.

This outfit does what they say, on time, and doesn’t gouge you with add-on costs. They have a myriad of specialists in related areas, as well. They also have plans for homes that need service on a regular basis. I was pleased with the results and shall certainly use them again.