Midsouth Grout Solutions

The technician was very knowledgeable and cleaned, caulked and repaired the shower. He went above and beyond to resolve issued found and I am very happy with the end result. The shower floor looks like it is brand new. I would definitely recommend using this company.

Midsouth Grout Solutions did a great job. Yes, I would use this provider again.

It went very well. Mr. Johnsey repaired the grout and redid the entire tub and shower area. He recaulked the tub and shower area, as well. It looks brand new! We would recommend this company to anyone.

Excellent service and work.  His prices were very reasonable.  When he discovered unexpected damage, he went right down to the hardware store to get needed supplies and didn't rake me over the coals for it!  The bathroom tile looks brand new and the cost was just a fraction of a real redo.

unknown

Very well.

.Excellent service!  Rickey was on time, provided lots of information on how to best clean shower, how he would repair the grout, and approximate time it would take to repair.  He was very thorough in his work ,and I would definitely use him again!

unknown

Great! Rick was prompt, professional, clean & speedy!

Great! Rick was very professional, on time, & completed work satisfactorily!

Very well- came at the time promised and the shower couldn't look nicer. Took care of the leak!

The price was extrememly reasonable for as big as my shower is. He is extremely polite and professional. He was very prompt and punctual. I have recommeded him to alot of people. My shower looks amazing.

Rick Johnsey came to the house on 8/26 to look at our problem. We had several cracks in our tile floor in the shower and water would occasionally leak into the ceiling of a utility room in the garage.  Rick diagnosed the problem and found weaknesses in our floor indicating erosion in our mortar bed, under the tile.

Rick gave me 2 quotes.  The first was for the removal of the old tile, repairing of spots of mortar, and the installation of a new tile floor.  He also provided an  additional quote if the mortar bed required complete replacement.

We agreed to Rick's estimate which, by the way, included a very generous discount for Angie's List members, and set a date for repair.

Rick arrived on the first repair date (August 29) and in the time frame quoted.  When he removed the old tile he determined that he could patch the existing mortar bed and it would not need to be replaced.  He also found that there was enough moisture under the tiles that he could not get the new tile to adhere and we agreed to "air out" the mortar over the weekend with his high powered fan and he would return on Tuesday (9/2) to complete the work.

He returned on 9/2 and the floor was indeed dried out.  He repaired the mortar holes;  installed the new tile (after getting both my okay and my wife's okay on the pattern he was suggesting).; and cleaned everything.  He took the time to tell us how long to wait until we used the shower and how to care for it in the future.

I have just used the shower for the first time since the grout has cured and there are no leaks at all.  I also noticed how quickly the floor drained and dried.

Rick was also very good at answering questions about his work and any general questions I had about plumbing and repairing in general.

Most importantly, he assured us that if we had any problems with his work we could call him immediately and he would resolve the problem.

I wish I had contacted Midsouth Grout Solutions more than a year ago.  I would have less ceiling damage to contend with.  I am very happy with Rick's work and he was a pleasure to deal with.

UPDATE  UPDATE  UPDATE  UPDATE  UPDATE  UPDATE

I am late in providing this update because we were out of town.  However, I wanted to mention that about a week after Rick completed our work, we noticed that some of the grout was becoming discolored and it really didn't look very good.

We notified Rick (I believe that it was the weekend of 9/6) and he contacted us on the first business day of the following week.  I explained our concern and Rick came back to the house to look at the grout.  He immediately took ownership of the issue and felt that he had perhaps had some bad grout (it was tinted).  He offered to remove the grout and re-grout at no cost.  My concern was that the new tinted grout would also have problems.  Rick said he would discard the previous grout and start with a new package.  He also offered to remove the new tinted grout and replace it with white if the new grout had the same issue, all at his own expense.

Thankfully, the new tinted grout worked great and we were able to keep the tint, since white would not have looked good with our tile color.

I really appreciate how quickly Rick responded to our issue, plus the fact that he took immediate ownership of the problem.  His concern was that we (especially my wife) were happy with the new floor.

This is just one example of great customer service!

It looks nice.  Technician also took time to explain how to care for it in future.  The only thing I would want done differently is that  some excess grout was left on edge of tile strip.  I can probably remove it myself but wish technician had attended to this.

Did a great job, looks almost new.

The return call was prompt, the estimate was exactly what I paid, I believe the prices was reasonable.  He came was quick efficient, prompt.  I will use him again and highly recommend him.

Did an excellent job. Shower looks great and he cleaned the floors and it made a huge difference. Should of done this a long time ago. $900 for two showers regrouted and two bathroom floors cleaned.

Went very well. punctual, efficient and I believe fairly priced. Gave discount for Angies List referral.

.

Extremely pleased with overall experience.  I was called back promptly. The estimate and then start date were decided.  Rick was very professional and organized.  He is very knowledgeable concerning his work and takes pride in the project.  We would hire him again to work in our home.

Rick returned my call within the day.  He came promptly for an estimate.  It did take 2 weeks to get the appointment for the actual service.  When he cleaned and sealed  my grout, he educated me on how to care for it in the future, and how to seal it myself, if I chose to.  He was very thorough. I will tell my friends to use his service.

He was very prompt.  When he did his work he asked us to call him back and when we called him back, he showed up right away and on time.  He was very punctual and very courteous.  He cleaned everything and finished it in the time he said he would.  The price was reasonable.

unknown

Called for an appoinment - received an estimate - arranged for an appointment to have the work done - when work was complete paid for the service and my coupon was accepted without question - called a few weeks later and he returned (as he offered to do on the day the project was completed) and did some finishing cleanup and explained what was going on behind the tile that resulted in some bleed through.
I have dried my shower every time I use it, and am pleased with the results.

The job went very well. I called and Rick called me back and set up an appointment that agreed with my schedule. He arrived on the day and time he said he would. He gave me an estimate and returned in the agreed upon time and spent 3-4 hours putting a product on the shower floor tile to make the grout look white again. It looked good but after 14 days it began to peel off. I called Rick he returned and we decided we would have to try to regrout the tile. Rick gave me a good price and again he showed up and got the job done. We followed his instructions not to use the shower for 3 days and now everything is fine.