J & J Moving Co

We called the company based on Angie's list recommendations. They were able to work us in with only 48 hours notice, which was great.  The price was very, very attractive.  Well, the movers called 30 minutes after the scheduled arrival time and told us they were an hour behind.  They finally showed up 2 hrs late.  Three guys driving a 26' U-Haul sell-off truck got to work.

Things went well for the most part, however they had quite a time getting some of the heavier pieces out of the home.  By the time they were done they had punched a hole in the back of a $2k desk, popped a cover seam on a $4k Tempurpedic, and we found a hole in a couch that we don't believe was there before.  Other little dings here and there to be expected...

This job ran long and there were comments from them that they had 2 other jobs that day that weren't going to get done (I can't confirm if they did or didn't, just relaying what I was told).  When payment time came, we were informed the company's paypal account was "down" and it was cash or cashier's check only.  The whole cashier's check thing is interesting- how do you get a check cut when you don't know the amount beforehand and the bank is closed when you need it?!?

If you have light or small furnishings that you aren't too worried about, and you're flexible with scheduling and late/no-show, these are probably your folks.  Especially if you're looking for bottom $$.  I think they encountered bigger, heavier, and just far more stuff than they were prepared for.  Better planning could have solved that.

We have worked with professional movers before, but none in this area. This company was highly rated on Angie's list, so we selected them on that basis. We knew their rates, but we weren't provided a quote, unlike our other moving companies That didn't concern me at the time since we knew about how long it would take based on our other moves.

A few days before moving, we called to check to see how many wardrobe boxes they would bring so we could move our clothes in the closets. We had been accustomed to that being a standard service offered by movers. We were told that they would not bring wardrobe boxes. We were fortunate to be able to go out and buy some  of our own in time. but that was still very inconvenient  and threw a wrench in our plans, and if we hadn't thought to ask beforehand that would have really been a mess on moving day.

The day of the move we received a call that the truck was going to be an hour late. We weren't given a reason, but we figured out later from talking to the movers that their truck had broken down.  I rated this a C because it was not the crew's fault.

They showed up at the new time  in a  Budget rental truck that had no ramp, and with no professional sized dollies. The lack of ramp and dollies greatly increased the time it took to load the truck . We had had our belongings loaded in about an hour with other movers from an apartment that was up three flights of stairs. It took about two and a half hours to get our belongings loaded.

The actual crew members were very pleasant and professional, I have problems with the company's practices but not with them. They weren't the fastest guys but they weren't slackers, and they were careful with our stuff both loading and unloading.

The off load went more quickly than the loading, as mentioned above I thought the guys were careful and respectful of our property. 

When the job was finished, we were told that the company wouldn't take checks or credit cards, just cash or a cashier's check. The crew was kind enough to follow us to the closest ATM where we could get enough funds. They weren't even provided with receipt pads, we had to improvise something. It was extremely distressing because we had not encountered that policy before with other moving companies. When we went back and checked emails they did provide notice of this but it was only after you clicked through a link and it wasn't emphasized verbally. And, as I said before we were not given a quote to know how much cash might be needed. 

The lady on the phone said they would take credit cards 48 hrs before the job, but how would they know how much to charge unless they took the full amount and you have to hope for a refund if the amount of labor was less?  The same with a cashier's check. If this were a higher dollar mount job there may have been problems withdrawing that much cash from the ATM.

So, although we could have done more due diligence on our part, I would still rate the company's professionalism an F for the following reasons:
Not providing a quote.  A customer should never have to ask for one. 
Not having wardrobe boxes available as an option.
Not having appropriate back up equipment
Having a cash only policy
Not having a standardized process for receipts

All of these practices were far below what I have come to expect in this industry for similar prices. I would not reuse them or recommend them to anyone else for these reasons. 

An update noted: The provider did write a response to this, and they noted a policy about providing wardrobe boxes upon request,  and for providing quotes for the total job,  which WE did not experience. I stand by the accuracy of what I reported. If this is the company's overall policy then there is inconsistency in their service delivery.  I did not contact the company afterwards because the service was already done, nothing done after the fact was going to help. We were fortunate that the delays and problems didn't lead to bigger issues like if we were moving out of state and had to alter when were going to our destination, add overnight stays for the crew, etc. in which case we would have contacted them.

Julie returned my call within an hour of my voice mail.  After asking questions, and determining that WE would be doing the packing, and finding out how far we would need to go (from Nashville TN to Chattanooga TN) and when (within about 4 weeks - i don't remember for sure that timeline) , she quoted us $575.  We had 2 loveseats, one wing chair, 2 large tables with 12 chairs, 3 TV's, a king and a queen and a twin bed, hutch, buffet, miscellaneous side tables, lamps, bookcases, a large heavy treadmill and a rowing machine, rocker, recliner, and many many boxes.  All appliances including washer and dryer were staying at old house.  On the appointed day two young men in a large truck arrived promptly - I think it was about 9 AM - and started loading.  That took into early afternoon and it turned out we had more than would fit in their largest truck.  They packed it as tightly as was humanly possible and left for Chattanooga.  I followed in my car to let them into new house and direct where things should go.  My husband had to rent another truck and load the rest of the things himself.  The guys went through a fast food drivethrough for food and met me at the new house.  Things were packed SO tightly that they had quite a difficult time rolling the door up to access the contents.  One of them had to wedge himself under the door and inside so he could blindly push whatever was in the way of the door OUT of the way enough to open it.  They worked without a break till about 8:30 PM.  They did put together the 2 larger beds though the one was not completely right and my husband had to re-do it.  I did not ask them to put the twin together as I was not sure where I wanted it or IF I wanted it assembled.  Only one piece of furniture was "scraped" along an edge.  I did not complain about it as i could see how difficult it was for them to pack as much as they did and I felt they took normal precautions.  I should be able to disguise the scrape with furniture scratch cover.  We have no complaints though I wish they had had a bigger truck available.

Wonderful!  Best moving company I have ever used!

J and J was great and I would highly recommend them . They arrived at our two bedroom apartment right on time and had the place loaded in two hours and then unloaded into our house in only an hour!  They were professional and efficient , wrapped and blanketed all of our furniture and nothing was damaged in the move.  

I am very pleased with the services I received from J & J. The lady that set up my appointment was so sweet, she made me feel comfortable with my decision in hiring them and also assured me that they would send out a great crew. The guys were fantastic, the rates I just couldn't pass up and the service was extremely professional. I will be moving again in about a year and will certainly be calling them back!

They were a little bit difficult to get on the phone to set up the arrangements for the move, but the actual move went very well.  The guys really hustled in the heat to move two truck loads (about 10K pounds according to Allied that brought our stuff from out of state back in May) of stuff in about 4 hours (with my husband's help).  They were scheduled to arrive at 10:00 but got there about an hour late - possibly because some thunderstorms passed through the area that morning and they had another job before ours.   Although we have a lot of stuff left to unpack, we have not found any damaged items.  I would not hesitate to use them again if the need arises or to recommend them to a friend.

Overall, a good moving experience. My problem was with the lack of communication with the office. In the course of setting this move up, I was promised a call back or email 3 separate times that never happened. On the day of the move, nobody in the office answered or returned my calls and they didn't bother to tell me that they would not be able to come early as I had hoped and that they would actually be late.  The truck arrived 40 minutes late and since I was unable to get an answer or call back from the company since the day before, I was thinking they were not coming at all.  The crew was great. It was a horribly hot day and they worked hard and w/good attitudes for 5 hours until the job was finished. The price was reasonable and I tipped generously. If the home office had just returned calls and sent emails when promised, they would have had all A's.  The lower grades represent that part of the experience, not the crew's work.

They arrived on time and were very polite and professional.  I would definetely use them again.

We had sold our house in Bellevue and needed J&J to simply move our belongings into a storage unit. We had boxed up most everything already, so it was mostly about moving the stuff and storing it without doing any damage to our furniture, most of which is relatively new and not inexpensive. They were on time and didn't fiddle around. They wrapped our furniture for protection and didn't leave any nicks in doorways, etc, upon removal to truck. I did have to remind them a few times to be extra careful with the wood and glass pieces, both loading and unloading/stacking, but they took it in stride and followed my instructions without complaint. One thing to know beforehand: they usually only take cash. We weren't told that when we hired them, but they were willing to take my check at completion. We will be moving out of state soon, and will certainly give J&J serious consideration for that job.

Great. Showed up on time. Furniture well protected and set up properly.

When I initially contacted them it was through email. Within 24 hours I had a response and within 48 hours everything was scheduled--all through email which was great! the movers arrived exactly on time. They were efficient, polite and careful with my belongings. The company charges by the hour so I had estimated 4 hours to complete the job, but they were so fast that it only took 2.5 hours! Great people to work with!

Moved boxes from highrise condo to separate locations, storage and another condo. Guys are great. Have used them twice and both times they have been significantly late (hours). They are organized and work fast though, and I feel like they are trustworthy. However, have been trying to reach them in the last week, and phone goes to answering service with generic greeting, and calls have not been returned....are they still in business?

The guys did a great job! They were punctual, professional, and friendly. Everything was moved, delivered and set up with no damage...not even a scratch! They were even very friendly and patient with my Mom. They moved furniture to several different areas in the apartment so that she could see what it looked like to help her decide where she wanted it. Everything was exactly where she wanted it and set up before they left. I will use them again and highly recommend them to everyone!

We could not start until late afternoon, given our Thanksgiving plans the day before. The guys showed up at 4 p.m. and stayed until the job was done at 11:30 p.m. They were professional, yet family friendly. They took extreme care with our furniture and I am happy to say NOTHING was damaged in the move! I would definately hire this company again and recommend them to anyone.

They did a great job! I have moved several times in the past, and J&J was definitly the best experience I've had. They were careful w/furniture and didn't scratch any walls or floors while moving thru some tight doorways/hallways. They called 30 minutes prior to arrival & were prompt. They put things exactly where I asked and what they stacked, they did logically! They were very courteous and helpful.