Customer 1st

punctual, very pleasant, went right to work, didn't hurry but didn't dilly-dally either; answered questions politely and completely. .Somehow they kept the room clean from debris and didn't leave any mess from this messy job!

They responded to a quick need.  Came the next day.  Called ahead of scheduled appointment time to see if ok to come early.  Were friendly, courteous (took off their shoes before coming into the house), and even went a little beyond requirements.  Left a good report of fireplace condition with some suggested follow-up maintenance needed in the next few years.

unknown

They found some damage on the chimney and let me know what repairs needed to be done. I believed what they were telling me. I saw the repairs that needed to be done. I was happy with the service and they were very nice and courteous.

ot

The technicians were right on time. They were very clean and did a great job. They noticed some problems with my chimney and gave me a price to repair it. I will use them again.

I've used them before and as far as their pricing, they were lower than a lot of them I looked at. They were very thorough and very clean.

The service men arrived on time and performed the inspection and cleaning as requested. They came with two technicians. While one inspected and cleaned from the inside of the house, the other technician got on the roof and inspected the cap. They were very mindful to not make a mess in the house and are very professional.

I first called to see if they would inspect existing gas logs that would not work--thought there was something wrong with the gas line. They agreed, but encouraged me first to try a few preliminary steps to get them working. I did so. Finally decided that I really wanted a new set of logs. Purchased them. Called them and they were able to come out the same week. The installer arrived a little early and went to work...adjusting the process to fit problems they encountered. They finished, taught me how to use the remote control. My fire alarms went off. They stayed until that problem was fixed!! They were professional, conscientious, and quick!!

The job that was done came out very well. Everything was clean when they were done and they were extremely professional. I like how they explained everything to me and were willing to answer all the questions I had for them.