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Two Men And A Truck
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
Full Service moving company handling local Memphis area moves as well as interstate moves for both home and business.
Business highlights
29 years of experience
Services we offer
Full Service local and interstate moves. Packing & unpacking, are fully trained, background checks, bonded and insured. All of our movers undergo drug testing, have all of the necessary equipment to handle your move and are uniformed., moving boxes & supplies. We are licensed
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.338 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 13% | ||
| 8% | ||
| 3% | ||
| 8% |
Showing 1-25 of 38 reviews
ROBERT M.
Sep 2020
I didn't feel they took the care they should have with my furniture. A dresser had damage they claimed was from the elevator door, I believe it happened from something rubbing up against it. They dropped the piece hard at my old residence and gouged the parquet floor twice. I asked what would be done about it repairs? Was told "I don't know I just put it in my report". I Have not been contacted regarding the damage. So its been two days and no contact by company. Today I unpacked the last of my boxes and one labeled very fragile had 7 broken crystal stemware pieces. Each was wrapped in bubble wrap and the box was stuffed with newspaper. They had to of thrown my box with force to the ground for that to happen. I am very upset with how careless these movers were with my belongings. Update, one week later, I was contacted by a very rude person who accepted no responsibility for my damages. If you value your belongings don't use two men and a truck.
Annette W.
Feb 2020
Its was good. Used them a few times.
Susan A.
Oct 2017
IT WAS ******* ****..... after the home invasion they saw expensive items they came back to steal. They broke in, left windows open to return and do more vandalism. This was reported to Memphis Police and Two Men and Truck denied any criminal activity. I have heard numerous accounts of similar burglaries so just don't go there.
Response from Two Men And A Truck
"We take any accusation of wrongdoing very seriously and do all possible to ensure we only send men to do a job that have been fully vetted and trained. First, we don't employ any "day labor." Everyone we send to complete a job are our employees. We phone screen our employees, conduct personal interviews and then do a state and federal background check on anyone that is offered a position with our company. In addition, we are a certified, drug free workplace. Our employees are drug screened at time of employment, randomly, anytime there is an injury or accident and for reasonable suspicion. We also do random spot checks when our men are performing moves to ensure the job is going well and that the customer is pleased. If there is ever an accusation of wrongdoing, as in this case, we encourage the customer to report it to the police and we will fully cooperate. This was reported to the authorities, we did fully cooperate and our men were not found to have been involved. We work very hard to maintain an excellent reputation and 96.5% of our customers say they would recommend us to friends and family. In addition, on a 5 point scale, we maintain a 4.70 customer service rating. Please let us know if we can ever be of assistance to you in the future and I will personally supervise your crew."
Gary H.
Jul 2017
Excellent, on time.
Response from Two Men And A Truck
"Thank you for using Two Men and a Truck and for the great review."
Catherine H.
Nov 2016
The men worked hard. The load may have needed to be divided even further. The men were very tired by the time we got to the new house. Several items were broken, sofa leg, buffet foot, bedstead. I think next time I would hire a mover who has more experience with moving antique furniture. If all I had was a load of boxes it would have been fine.
Response from Two Men And A Truck
"Thank you for using our services and for the review. I am very sorry there were issues on your move and I know our operations team worked with you on these. We would certainly like the opportunity to earn back your confidence. Please let us know when you need moving services in the future and we can both provide an appropriate discount and ensure you have our most experienced crew."
BARBARA L.
Apr 2016
They went up and beyond and excellent experience. At some times they were to fast for me to keep up with them for my unpacking. The were very helpful, pleasant , understanding, sweet and professional. I just fell in love with them, that took such excellent care of me as a senior citizen and my belongings. I recommend them highly.
Response from Two Men And A Truck
"Thank you so much for your great review and for choosing Two Men and a Truck. We strive to exceed customer expectations and are very happy that we did so on your three part move to Florida. We hope you will be very happy in your new home and thank you again for allowing us to serve you. Please don't hesitate to call if we can ever be of service again."
Tina N.
Jan 2016
I recently contracted Two Men and a Truck to assist with packing and moving my mother's household. Requesting a quote was easily done via their website. Allie Shackelford, office manager, promptly called to discuss the charges and services covered. She was polite, friendly, patient, and helpful. She offered me several appointment options and helped me decide the best choice for my situation. Shortly afterward I received detailed Pre-Move estimates via email, which included all the dos and donts to insure a successful move experience.
As Allie explained during our phone call, the moving team called me the morning of the move to let me know they were on their way. So very polite and upbeat, they gave me their full names, asked if there was anything I needed for them to bring from the office, and communicated an estimate time of arrival.
Simmie McIntosh, Jermain Knox, and Calvin Smith (apologies if I misspelled) arrived at my mother's house exactly at the time they estimated. They parked the truck with appropriately placed orange parking cones to caution the street traffic. They introduced themselves - all smiles, despite the biting cold wind that was blowing. They came into the house, asked questions about the items to be moved, assessed the appropriate way to tackle the packing and moving, and promptly started working.
It was obvious from the start that they work together like a well-oiled machine, so I did my best to stay out of the way. They didn't hesitate to ask questions during the move, point out possible issues with moving certain pieces of furniture - all in an effort to insure I was satisfied with the work. At each stage, paperwork was discussed with me in detail before asking for my signature.
I observed the relaxed working relationship they seemed to have with one another. I can't imagine that moving heavy furniture is fun, but they went about their business with smiles, light-hearted conversation, and focus. I was duly impressed.
I noted that the guys took great care with all the items packed and moved - regardless of the size or value.
Their manager, Ed, dropped by for quality control purposes and was likewise friendly - explaining why he was there, how I felt about the service so far, if I had questions or concerns. He explained that the 15 minutes he was there to observe would be credited to my final labor charge.
Simmie, Jermain, and Calvin were very very very patient with my mother, who directed where the furniture was to be placed in the house. I can't tell you how much I appreciated that.
After the work was complete, the final paperwork was explained in detail to my satisfaction. The charges clearly itemized and documented.
The entire experience was better than I could have imagined. While hiring movers is not cheap by any means, these guys were worth every last penny. I can't remember the last time I had such an uneventful, smooth, and stress-free encounter with a service provider.
Not at any time did I feel that the guys were taking too long, or dragging their feet. They were there to get the job done - and done right. I was given several opportunities during the move to communicate concerns, if I had any.
Shortly after the gentlemen left, I received a call from the office to inquire how the move went.
The next time I need moving services, I will definitely call Two Men and a Truck - and I will specifically request these gentlemen. I will even alter my plans to insure they are available.
As Allie explained during our phone call, the moving team called me the morning of the move to let me know they were on their way. So very polite and upbeat, they gave me their full names, asked if there was anything I needed for them to bring from the office, and communicated an estimate time of arrival.
Simmie McIntosh, Jermain Knox, and Calvin Smith (apologies if I misspelled) arrived at my mother's house exactly at the time they estimated. They parked the truck with appropriately placed orange parking cones to caution the street traffic. They introduced themselves - all smiles, despite the biting cold wind that was blowing. They came into the house, asked questions about the items to be moved, assessed the appropriate way to tackle the packing and moving, and promptly started working.
It was obvious from the start that they work together like a well-oiled machine, so I did my best to stay out of the way. They didn't hesitate to ask questions during the move, point out possible issues with moving certain pieces of furniture - all in an effort to insure I was satisfied with the work. At each stage, paperwork was discussed with me in detail before asking for my signature.
I observed the relaxed working relationship they seemed to have with one another. I can't imagine that moving heavy furniture is fun, but they went about their business with smiles, light-hearted conversation, and focus. I was duly impressed.
I noted that the guys took great care with all the items packed and moved - regardless of the size or value.
Their manager, Ed, dropped by for quality control purposes and was likewise friendly - explaining why he was there, how I felt about the service so far, if I had questions or concerns. He explained that the 15 minutes he was there to observe would be credited to my final labor charge.
Simmie, Jermain, and Calvin were very very very patient with my mother, who directed where the furniture was to be placed in the house. I can't tell you how much I appreciated that.
After the work was complete, the final paperwork was explained in detail to my satisfaction. The charges clearly itemized and documented.
The entire experience was better than I could have imagined. While hiring movers is not cheap by any means, these guys were worth every last penny. I can't remember the last time I had such an uneventful, smooth, and stress-free encounter with a service provider.
Not at any time did I feel that the guys were taking too long, or dragging their feet. They were there to get the job done - and done right. I was given several opportunities during the move to communicate concerns, if I had any.
Shortly after the gentlemen left, I received a call from the office to inquire how the move went.
The next time I need moving services, I will definitely call Two Men and a Truck - and I will specifically request these gentlemen. I will even alter my plans to insure they are available.
Response from Two Men And A Truck
"Thank you so much for choosing Two Men and a Truck for your moving needs. We strive to exceed customer's expectations and are very pleased to see how happy you were with our services. We only hire about 1 out of every 7 men that apply to be movers/drivers for us in an effort to only bring on the best employees that understand customer service. In addition, all of our employees undergo extensive training, are background checked and drug screened. Thank you for posting this review and please let us know if we can ever be of service to you again."
Priscilla Y.
Dec 2015
unknown
Response from Two Men And A Truck
"Thanks so much for your review. We work very hard to provide great service and appreciate your taking the time to let us know how we did. Please let us know if we can ever be of service to you in the future."
Korine D.
Aug 2015
unknown
Response from Two Men And A Truck
"Thank you so much for the great review. We work very hard to provide excellent customer service and appreciate your recognition of the teams efforts. Please let us know if we can ever be of assistance to you again."
Jennifer C.
Jul 2015
unknown
Response from Two Men And A Truck
"Thanks for taking the time to post this review and we are very happy that you were pleased with our services. We work to deliver excellent service everyday so that we can earn your trust and continued support. Thanks for using Two Men and a Truck and we look forward to serving you again when you once again need our services. Best regards, Ben"
Terri B.
Dec 2014
The movers, Ferrin Jefferson and Jermaine Knox, arrived at the time stated and ensured each piece of furniture was covered by a blanket and plastic to ensure no dings/scratches. When loading and unloading the furniture, they ensured that no walls or doorways were touched. Both were very personable and pleasant during the job; and appeared to enjoy their work. They treated the furniture as if it were their own. The cost was very reasonable for the work performed and I would definitely use the company again in the future. I highly recommend Two Men and Truck for any moving needs. It was the best moving experience I have ever had.
Response from Two Men And A Truck
"[removed member name], Thanks for your review and we appreciate your using our services. I will pass your comments along to your moving team to let them know how pleased you were with their work. Please let us know if we can ever be of service to you in the future."
Betty K.
Oct 2014
unknown
Response from Two Men And A Truck
"Thank you for the review and for using Two Men and a Truck. We truly appreciate your business and are very happy that you were pleased with our services."
Richard F.
Sep 2014
The team of two arrived promptly at the set time. They were pleasant and easy to work with and followed our directions easily in terms of what was going where. They assessed carefully how to move furniture through some tight corners and crowded areas. All in all, there was no damage. Everything went just right, and we were very glad we hired this service.
Response from Two Men And A Truck
"Thank you for using Two Men and a Truck. We take customer service very seriously and want every customer to be very happy with the work we do for them. Our men are carefully selected, background checked, drug screened and trained for the job. Thanks for letting our professionals handle your moving needs and we look forward to serving you again."
Mara S.
Aug 2014
Service was excellent and workers were polite. I'd use again. The trip from garage wasn't nearly as expensive as from house to garage, which took 3 hours and included wrapping and was considerably more expensive. But with the return of furniture covers, the price for the second job wasn't so bad.
Response from Two Men And A Truck
"Thank you for using our services and for the review. It does take a little longer on the "load" as we have to prep (pad and stretch wrap) furniture to ensure we can safely move it without damaging it. Please let us know if we can ever be of further assistance."
Shelia B.
Aug 2014
Everything was awesome!
Response from Two Men And A Truck
"Thank you for posting your review advising of your satisfaction with our services. We take customer service very seriously and appreciate Dennis selecting us to handle this move. Please let us know if we can be of assistance in the future."
Becky G.
Jun 2014
unknown
Response from Two Men And A Truck
"Thank you for letting us serve you. We try to take excellent care of our customers and are very glad you were pleased with your move."
Sherrie B.
May 2014
Moved a small two bedroom apt with no appliances. They were slow and one very unprofessional. I had to remind them several times to get boxes in my two small closets yet they still left things for me to move. All furniture was supposed to be wrapped but several large pieces left unwrapped. I would never suggest this company nor would I use them again. I feel like they took advantage of a woman. My quote was $525.00 yet my total was $1025. Unacceptable
Response from Two Men And A Truck
"We are very sorry this customer was not pleased with our services. We do all possible to take excellent care of our customers and sincerely hope this member will try our services again in the future. Don't want to argue the point in any way, but would like to clear up some facts that are not correct. The original estimate was for 1 truck, three men, for 5 hours at $154 per hour plus a $75 travel charge (charge to get the truck and men from our office to the move site and back to the office). Therefore the original estimate was $885.50 not $500 as stated in the customer's comments. The move actually went 5.75 hours or .75 hours over our estimated time. We try to be as accurate as possible on estimates, but extenuating circumstances can make the move go longer than the estimate. In addition, the customer purchased boxes that were not calculated in the original estimate. With the boxes purchased and the extra .75 hours, the final charge was $1,0107.06 compared to the initial estimate of $885.50."
Chuck C.
Apr 2014
Two Men and a Trick did an excellent job. They did both the packing and moving all within the same day. We moved my mother who had a lot of glass and everything arrived safe and sound. Great attitudes. Very professional. Very safe. All around a great experience with these guys. Highly recommend.
Response from Two Men And A Truck
"Thank you for the great review and appreciate your letting us serve you."
Julie J.
Mar 2014
Two men and a truck were awesome! They took great care when loading the truck and worked very efficiently too! They took less time than I thought and the workers were very professional and courteous! I would definitely recommend them!
Response from Two Men And A Truck
"Thank you for the great review and appreciate your allowing us to serve you. Please reach out to us again if we can ever be of service."
James S.
Jan 2014
They did a very good job and I was pleased. They took care of my furniture, explained what they were going to do and did what they said they would do. They even did a follow up to be sure I was satisfied.
Response from Two Men And A Truck
"Thank you for the great review and for allowing us to serve you. Please let us know if we can ever be of service to you again."
Rhonda J.
Dec 2013
Estimated an interstate move.
Response from Two Men And A Truck
"The Memphis, TN office of Two Men and a Truck has never been contacted by this customer. We keep detailed records of every customer we provide a quote to, and we have no record of a [member name removed]. Each Two Men and a Truck location is independently owned and operated and it is possible she contacted an office in another city."
Kevin M.
Sep 2013
Phillip and Frank arrived on time and went right to work. They loaded my things, followed me to my apartment and carried everything up to the third floor. They did the job in two hours. Good work.
Response from Two Men And A Truck
"Thank you for the great review and please let us know if we can be of service to you again."
Jay G.
Aug 2013
They did well. They were on time each day. They moved all household goods, but they were unable to get 5 small pieces, but are moving them next weekend for us. They were very polite and courteous and very helpful in asnwering questions.
Response from Two Men And A Truck
"Thank you for the great review and allowing us to serve you."
Cindy H.
Jul 2013
They were AMAZING!! I would hire them again in a heart beat. They showed up on time, were courteous, professional, and HUSTLED the entire time. I cannot imagine anyone doing a better job than Brennon, Juan, and John did for us. While the initial plan was for us to load the pods ourselves, hiring these three was the best decision we have made in a long time. Great company. Great team.
Response from Two Men And A Truck
"Thank you for the great review and for allowing us to serve you."
Jane T.
Jun 2013
They did a good job and I would hire them again for the move. I would probably not for packing but not because they didn't do a good job but because the boxes are overpriced. I was happy that I had packed most myself because the packing cost was more box cost than labor.
Response from Two Men And A Truck
"Thank you for the great review and for allowing us to serve you."
Licensing
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FAQ
Two Men And A Truck is currently rated 4.3 overall out of 5.
Two Men And A Truck accepts the following forms of payment: CreditCard
Yes, Two Men And A Truck offers free project estimates.
No, Two Men And A Truck does not offer eco-friendly accreditations.
No, Two Men And A Truck does not offer a senior discount.
No, Two Men And A Truck does not offer emergency services.
No, Two Men And A Truck does not offer warranties.