
SEARS HOME IMPROVEMENT PRODUCTS
About us
INSTALLATION OF VINYL SIDING, CUSTOM REPLACEMENT WINDOWS, HEATING VENTILATION AND AIR CONDITIONING SYSTEMS, CUSTOM KITCHEN CABINET REFACING AND KITCHEN REMODELING. FREE IN HOME-DESIGN CONSULTATION.
Services we offer
CUSTOM KITCHEN CABINET REFACING AND KITCHEN REMODELING. FREE IN HOME-DESIGN CONSULTATION., CUSTOM REPLACEMENT WINDOWS, HEATING VENTILATION AND AIR CONDITIONING SYSTEMS, INSTALLATION OF VINYL SIDING
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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17% |
Since the installation was in December, we were assured the windows would be replaced one at a time
After the first window, it was readily apparent that there was no way to remove the windows from the outside, so I let them remove them from the inside because I had no choice. After 5 windows were removed with no new windows being installed in their place, I asked, shouldn't we go ahead and start putting in the windows and was told rather gruffly, "It on take 5 minutes to install a window" When 7 windows were out without any being replaced. I made it clear that I was concerned because I was promised the the windows would be replaced one at a time and was told, "I have been doing this for 22 years and you do not need to tell me how to do my job. This is the way I always do it". At the removal of the 8th window. I stopped the work and called sears who transferred me to the project manager. The project manager called the foreman and made him finally start installing windows
At that point, I let them start removing windows again and they replaced one at a time, until I left to get dinner to come back and find the rest of the windows removed
When they finished, they left glass and trash in my yard. when I asked about the nicks in my paint, drywall and molding from the window removal. I was told that the old windows were really hard to get out and that that was common. I was told that that was considered touch-up work and that touch-up work was my responsibility
It has been two weeks since the install and I continue to call and email sears to complain. Each time they refer me to the
project manager, who will not return my phone calls
Licensing
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