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Redeemers Group
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Concrete Foundation - Repair,
About us
Our specialists will evaluate your homes problem and propose a solution at no cost to you. We accept various forms of payment including financing. Find us on Facebookfor a coupon for your project. We invite you to visit our website www.redeemersgroup.com to see case studies of projects like yours, and to view additional independent reviews from our clients. We offer a transferable warranty, which means if you sell your home, the warranty transfers to the new owner. Additionally, we are part of the Basement Systems and Supportworks national dealer networks.
Business highlights
Emergency services offered
Veteran owned and operated
18 years of experience
Services we offer
Basement Waterproofing, Concrete Leveling, Crawl Space Repair & Encapsulation, Exterior Drainage Solutions, Foundation Repair, Mold Remediation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.782 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 0% | ||
| 2% | ||
| 5% |
Showing 51-75 of 82 reviews
Virginia S.
Oct 2016
Not long after the work was done, an area adjacent to the area where the supposed repairs were made started to cave in. The contractor told me he was going to "replace" 9 joists and 2 facia boards and 10 cross members. The contract is misleading because it does not say joist "replacement", it states joint "reinforcement". We tore up the floor in the area that is caving in and discovered that they did not replace the joists or cross members at all, they merely put two 2x8x8 boards and a two 4x8x8 boards underneath the existing floor joists that were rotten and a couple of smart jacks under the boards to hold the joists up. In another area they just put a small board underneath a floor jack that is sitting on the dirt to lift a single joist up. We discovered a huge hole where the water is still coming under the house. I also asked for a quote to build an awning over my front door which I never received. The contractor said he would also fix an un-level spot in our dining room even though he did not document that work on the contract, but he did not fix it. Now we have about 40 joists that need replacing and a mold problem that will require remediation. So, essentially we paid over $4900 dollars for three jacks and four boards putting the labor required at $857 dollars an hour. We are not happy campers.
Lisa W.
Sep 2016
Everything was handled with the utmost professionalism and in a very timely manner. They cleaned up and disposed of everything from the demolition and left a clean, dry space...
Michael G.
Sep 2016
Great, they were professional, responsive, and even bumped up my appointment to knock it out immediately. If you get any of their services, make sure you reference me. Also, they have a 10% off coupon in the Memphis Clipper magazine or valupak coupons.
Lisa W.
Sep 2016
It went great
Ben G.
Sep 2016
Project went well. Our crawl space was gross but not totally terrible. We did renovations on the first floor of our house, and when we pulled up the ceramic tile floor that was in our kitchen, the backside of the tile was covered in mold. I wasn't concerned about having a dirt crawl space or honestly the water in it until then. Kind of assumed out of sight out of mind. They fully encapsulated the crawl space, added a dehumidifier and sump that were appropriate to our size space. Didn't think they were trying to sell me more than I needed. I had to install an outlet in the crawlspace for the dehumidifier, but they told me I would need to. I don't know anyone that wants to spend money on their crawl space, but I wasn't about to have mold all through the house from the moisture coming from below.
Response from Redeemers Group
"Many thanks for your feedback! That's great to hear!"
Melissa B.
Aug 2016
Everything went exactly as described. The guys called when they were on the way, showed up on time, and did a great job. And it was a messy job. They were courteous and professional - which for construction workers was a nice surprise! So much so, we gave them gatorades and pizza for lunch. When the job was complete, they did a great job cleaning up and if you didn't know we had work done, you couldn't tell.
Response from Redeemers Group
"Thank you very much for your review! We are so glad to hear this was a great experience for you! Thanks for the pizza and gatorade!! - The Redeemers Group team"
Davey R.
Aug 2016
Company arrived on time and did a great job. Completed job on time and were happy to answer questions.
Response from Redeemers Group
"THANK YOU for leaving your feedback! We are so glad to hear this!"
Pamela T.
Aug 2016
It went good. They were very professional.
Response from Redeemers Group
"Wonderful news! Thank you!!!!"
Andrea D.
Aug 2016
They did a great job. The garage stayed almost completely dry in the next storm. They had told me to call if I saw ANY water at all, and I same just a bit in two places. They came back out and resealed, and we have not had a problem since... and we have had some SERIOUS storms since then. The garage has stayed completely dry.
Response from Redeemers Group
"We are so happy to hear this! Thank you very very much for sharing your experience!"
Glenn K.
Aug 2016
Did job was done professionally on time all mess was cleaned up in a professional manner
Response from Redeemers Group
"Thank you very much! That is what we hope to hear from everyone!"
Deborah L.
Aug 2016
It went alright
Response from Redeemers Group
"Thank you very much for your review!"
C P.
Mar 2016
unknown
Casey P.
Jan 2016
I was amazed with the outcome of our foundation repair. My floors went from having a large "ski" slope in my living/dining room to showing NO signs of any problems. The slope was so bad that our quarter round cracked and separated from the baseboards. When Redeemers lifted the house back to where it should be with the jacks all crack disappeared and the floors were level!!! They looked good as new! We can now walk through our living/dining room without fear and without a large "ski" slope. I am so impressed with their work and so happy with our decision to choose Redeemers.
Sue E.
Oct 2015
They finished the work. It wasn't completely level, but the guy explained that was the best it could be done. I was preparing the house for sale. The house inspector went under house and took pictures. They hadn't replaced the three floor joints, only one and they patched up the other two. I called the company back and they send out a guy. He didn't take any pictures, but did admit that that they only did the patches. He wanted to sell me more jacks. They offered to redo the repairs, but the guy they offered to send couldn't come in a timely mind, the house the up for sale and I had deadlines. I had to pay someone else $1700 dollars to do the repairs I am a 70 year old woman and I can't climb under the house. I thought I was dealing with someone who would stand behind their work, and I paid them more than I would have paid someone else.
Harold O.
Aug 2015
They gave us a full disclosure of all options available to handle our high moisture/mold problem in crawlspace as well as total costs. Showed up as scheduled and work was done in timely manner. Employees were courteous and professional.
On the initial job, a drain and dehumidifier were installed which needs yearly service. They came out one year after installation and serviced the dehumidifier as promised.
Response from Redeemers Group
"A belated THANK YOU for taking the time to leave your feedback! We really appreciate it! -The Redeemers Group team"
Jeanette G.
Jun 2015
unknown
Carolyn I.
Apr 2015
unknown
Tracye B.
Mar 2015
I called Redeemer's Group to come to my home and give me an estimate. I decided on using their service and signed the contract that day. We set up a day and time for them to come. They did not show up. I called Redeemer's Group and they told me the machine was broken and they were sorry I was not called. We set up another day and time. Again, they did not show up. When I called, they apologized and we set up another day and time. That should have been my clue! I expected the owner of the company to call me and apologize, but to this day. I have never heard from him. The third time is charm. They showed up, but were unable to finish that day. The workers were pleasant and hard working. When I asked how long the foreman had been doing this job, he told me he was new. I was told the cracks in my driveway would not go away, but the polymer would make them level and the driveway could be resurfaced. I called the company because several cracks were still uneven and I couldn't tell any difference.Joe , the foreman, came back and fixed 1 crack. I still have several uneven places with no change. I feel as though the promise of what the company could and would do did not happen on my driveway. I filled out a survey form stating this and still no phone call from the owner of the company. I feel like this was a total waste of a lot of money. My neighbor called Redeemer's Group to give her an estimate. I asked her to have the sales person to stop by my house for a moment after their appointment. I wanted to show him the places in my driveway that needed fixing. He told my neighbor he had to go to the next appointment. He drove right past my house when he left hers. Appointments are never exact. He had no way of knowing how long he would be with my neighbor, so he had the time to stop by. I feel as though the owner is avoiding me and not at all interested in my satisfaction.
Daniel D.
Jan 2015
I took a vacation day on the 5th to be there to get them started. At 9:15, I had to call to check on the work crew and was told that I wasn't even on the schedule until the 19th. Another job canceled, so they made it after all. The installers spent about three hours working under the house and supposedly finished. They couldn't level out all of the front bathroom without doing another bedroom too, which wasn't in the estimate. The master bedroom was stabilized and the center of the room seemed level. After the crew left, my wife noticed that the right side of the MBR still sloped, so I checked the level and it wasn't close. I checked the master bathroom and it wasn't leveled either. I called Redeemers and scheduled for them to return on Friday 1/9.
They called on Thursday and came that afternoon. The guy spent an hour under the house and found that it would take several more jacks and a lot more labor to level the bedroom, and he couldn't reach the bathroom area. He asked to come back on Friday with someone that could get to the bathroom.
On Friday, they showed up when promised and after a half hour, they came out saying that there were structure issues under the bathroom that would prevent them doing anything to level it. I was really upset about paying for a lot of work that failed to accomplish what I hired to get done, so the guys put their heads together and figured out a way to get the master bathroom leveled, but they would need to send out the installation crew on Monday to do the work.
On Monday 1/12, the installation crew showed up and were able to get the shower pan closer to level, but it still isn't level enough to drain completely.
I needed the master bath leveled, the master bedroom stabilized and leveled, and the front bathroom leveled, and I was lead to believe that this company could accomplish it with their plan and at the estimated cost. I got a stabilized MBR, but they came up short with the rest.
In response to 1/21/15 Provider Response, no one ever said anything about "water damaged floor joist" being the cause of any of the problems. It was a load bearing wall that prevented two rooms from being leveled and inadequate floor joist for the other. I believe that both of which should have been clearly visible by someone that took the time to crawl under the area. I also believe that the "professional" that provided the assessment should have recognized a load bearing wall and made his correction estimate based on it's presence. I also believe that he should have seen the inadequate 2 x 4 floor joist under the master bathroom, and recommended it's repair, before adding a beam and jacks. As it turned out, your technicians worked their butts off and could not deliver everything that your snake oil salesman promised to get the contract, and I only got a portion of what I paid to get.
They called on Thursday and came that afternoon. The guy spent an hour under the house and found that it would take several more jacks and a lot more labor to level the bedroom, and he couldn't reach the bathroom area. He asked to come back on Friday with someone that could get to the bathroom.
On Friday, they showed up when promised and after a half hour, they came out saying that there were structure issues under the bathroom that would prevent them doing anything to level it. I was really upset about paying for a lot of work that failed to accomplish what I hired to get done, so the guys put their heads together and figured out a way to get the master bathroom leveled, but they would need to send out the installation crew on Monday to do the work.
On Monday 1/12, the installation crew showed up and were able to get the shower pan closer to level, but it still isn't level enough to drain completely.
I needed the master bath leveled, the master bedroom stabilized and leveled, and the front bathroom leveled, and I was lead to believe that this company could accomplish it with their plan and at the estimated cost. I got a stabilized MBR, but they came up short with the rest.
In response to 1/21/15 Provider Response, no one ever said anything about "water damaged floor joist" being the cause of any of the problems. It was a load bearing wall that prevented two rooms from being leveled and inadequate floor joist for the other. I believe that both of which should have been clearly visible by someone that took the time to crawl under the area. I also believe that the "professional" that provided the assessment should have recognized a load bearing wall and made his correction estimate based on it's presence. I also believe that he should have seen the inadequate 2 x 4 floor joist under the master bathroom, and recommended it's repair, before adding a beam and jacks. As it turned out, your technicians worked their butts off and could not deliver everything that your snake oil salesman promised to get the contract, and I only got a portion of what I paid to get.
Response from Redeemers Group
"We cannot express adequately how seriously we take the feedback we get. We work hard with every potential client to set the understanding that stabilization (and not lift) is the warrantied expectation of every foundation repair project. Our warranty and our communication are clear on this. Beyond stabilization, it is our goal to attempt to lift the structure back to level as much as possible. However, we cannot guarantee with absolute certainty that it is possible. It is, however, our goal to try and achieve this for our clients whenever possible, and in most cases we achieve this. Unfortunately, in this case, it wasn’t possible. When our System Design Specialist evaluated the initial problem, it unfortunately wasn’t possible to tell with the naked eye that the wood floor joists had the extent of a moisture problem that they did. Stabilization was reached in this project, however, a perfect lift back to level could not be achieved. The house could only be lifted so far before the moisture damaged floor joists began to crush. Because the damage couldn’t be seen until the lift began, it is correct that we went back to the customer and advised that the floor joists would need to be replaced in order to attempt to lift the house back to perfect level. We can completely understand the perception that the customer believes they were told something different later in the project. It is important to remember though, that lift was not a guaranteed part of the process. Again, we attempt and achieve lift on most projects. In this case, we cannot and could not do that without replacing the floor joists in the affected areas. Situations like these where a problem is hidden until work begins are not common, but we do also work hard to clearly lay out the difference between stabilizing a structure and lifting it back to being perfectly level. Again, we take all feedback that we receive to heart, and implement any changes that may need to be done to keep anything negative from happening. We are proud to have received the Super Service award in the foundation repair category, and believe we received this because we do everything we can to meet or exceed our client’s expectations. In this case, that did not happen. This is an unusual case of factors being involved that we couldn’t foresee, but we wish there was a way that we could have. We certainly don’t like any client to walk anyway feeling they didn’t get what they paid for or didn’t have their expectations met. We work hard in trying to make sure that does not happen."
C P.
Sep 2014
unknown
Response from Redeemers Group
"Thank you for your review! We are so glad you are happy with your experience! Best regards, The Redeemers Group team"
Alice W.
Feb 2014
.
Response from Redeemers Group
"We are pleased that you found working with our team to be a good experience, and that we were able to resolve your home's issues! Thank you for your feedback! Best regards, The Redeemers Group team"
George I.
Oct 2013
They were fine, I did not go with them, but they were fine. It was pleasant. I definitely wouldn't give them a bad rating.
Amy C.
Jun 2013
It went great. They were fast, clean, and professional. The garage doesn't leak anymore.
Rosemary G.
May 2013
Was referred to company.. Owner came out to do (free) initial evaluation of our foundation and of the crawlspace. Overall we were expecting a barrage of bad news. We were expecting to have to stabilize a particular spot where the weight of all the interior walls downstairs comes together to support the upstairs. They were honest that we didn't actually need to do that which saved us an additional jack. There were also honest about the condition of the crawlspace (that is was a lot better than expected).
Re: foundation: They showed me from inside the house where the foundation was failing. Liked that I could see it for myself where it wasn't as visually obvious. So I knew they were being honest about where the foundation was failing and where it was not. One room downstairs had a terrible ski slope effect in the floor which I was bracing for an extensive repair. They were able to stabilize that particular area with only 1 jack. Also stabilized a 2nd area that was a more immediate concern. (We had 4 total spots where foundation was failing).
Did a lot of research online on my own to see how their method/system/whatever was different from other companies. A lot of information available on their website (and other external sites that it leads you to) that I found helpful. Seems like a permanent solution versus a band aid that a lot of foundation companies use. Also have a good BBB rating.
The guys that came to do the work were on time, courteous, picked up after themselves, worked the whole time they were there..(Philip and one other guy...)
Communication was good...other then initial mtg with owner explaining work, Philip explained work again when he got there to do it..Knew when they were going to be here, how long it would take,etc...
We will have them back in the future to complete the project (stabilization in 2 additional areas ) as funds allow. Not an immediate issue with the other 2 areas or I would have taken them up on their financing option and done it all at once. Overall very pleased.
Re: foundation: They showed me from inside the house where the foundation was failing. Liked that I could see it for myself where it wasn't as visually obvious. So I knew they were being honest about where the foundation was failing and where it was not. One room downstairs had a terrible ski slope effect in the floor which I was bracing for an extensive repair. They were able to stabilize that particular area with only 1 jack. Also stabilized a 2nd area that was a more immediate concern. (We had 4 total spots where foundation was failing).
Did a lot of research online on my own to see how their method/system/whatever was different from other companies. A lot of information available on their website (and other external sites that it leads you to) that I found helpful. Seems like a permanent solution versus a band aid that a lot of foundation companies use. Also have a good BBB rating.
The guys that came to do the work were on time, courteous, picked up after themselves, worked the whole time they were there..(Philip and one other guy...)
Communication was good...other then initial mtg with owner explaining work, Philip explained work again when he got there to do it..Knew when they were going to be here, how long it would take,etc...
We will have them back in the future to complete the project (stabilization in 2 additional areas ) as funds allow. Not an immediate issue with the other 2 areas or I would have taken them up on their financing option and done it all at once. Overall very pleased.
HARRY S.
Dec 2012
Called for estimate. Very thorough inspection. Detailed estimate provided. Work done as scheduled, and completed timely. Cleaned up work area afterward. Very pleasant to deal with throughout.
Licensing
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FAQ
Redeemers Group is currently rated 4.7 overall out of 5.
Yes, Redeemers Group offers free project estimates.
No, Redeemers Group does not offer eco-friendly accreditations.
No, Redeemers Group does not offer a senior discount.
Yes, Redeemers Group offers emergency services.
No, Redeemers Group does not offer warranties.