PATTERSON PAT VOLVO

Exchanged a part under the hood of my car that was under warranty- everything went great!

They were not professional at all. I don't like how they represented their company by not fixing my car correctly. They didn't even offer a reimbursement when I told them that I found out they installed the engine wrong. I will not be using them again.

I first put my complain to Memphis Better Business Bureau. I doubt the the Memphis BBB can do anything for me. I want to list Pat Patterson Volvo on as many consumer protection web sites I can so other people will be warned not to do business with Pat Patterson Volvo and end up like I did. Buying a car that broke down less than 24 after buying the car and putting less than 30 miles on the car including test drive miles.

My A/C cooled ineffectually. I have to eventually upgrade to a newer refrigerant. But for now, it is all systems go after the patch work job.

The brakes of my car were not working properly and I was scared to drive my car, with the skids and the effort to hit the brake hard every time I needed to stop. Gave the car for servicing. Servicing didn't do the job, but a change of brake pads did.

My car was very uncomfortable to drive lately. The shock absorbers were in a pathetic state, leaky and worn out. They did a good job replacing the shock absorbers.

I'm not sure what exactly was wrong but when we went over a bump and it made a weird noise so I took the car in. They told us it would be repaired in about 3 hours and it would cost close to $200. They were very nice and they were honest on the cost and the repair time.