Old World Floors, LLC

They fixed another company's error in my floors. Very happy with the results. They missed 1 spot and responded quickly after I called them back. Floors now look great. Chris did a great job and was very easy to work with.

Went well. Old World met all their commitments and did a great job. This is the third project I have done with them in 20 years and they never disappoint.

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Our other hardwood is no longer available. They came up with the idea to inlay a darker color where the old meets the new and fill the middle with an oak. Looks beautiful and very custom!

All the employees nd the owner went out of their way to accommodate our wishes. Wonderful people!

I was very pleased with the service and professionalism of this company. My floors turned out great. The guys let me try lots of different stain samples on my floor and were very patient and helpful while I tried to decide. The satin oil based poly gave a fantastic low screen finish. I'm thrilled. There were a couple of holes in the old floors that didn't get filled initially, but they came back out and filled them for me without even flinching. I would recommend this company and use them again.

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Excellent personnel.

After scheduling an estimate Tom came out and took a look at the job. We got a quote for nail-down 3/4and quot; hardwood floors. We called later and also asked for a qote for glue-down engineered floors. Either were to be installed on the concrete slab. In the case of the 3/4and quot; hardwood, we would have them also install a plywood subfloor. We opted to go for the glue down 3/8 engineered hardwood. When it came to product selection, this is where there was a lot of problems in communication.
1. Don't e-mail the company if you expect a timely response. I had to call several days later and ask if they did receive my email which they would then go hunting for.
2. Their website has a virus somewhere - I was directed to look at the website for product selection, and every time I clicked around on images, I would get a virus alert.
Once we agreed on a product that could be installed in the time-frame we wanted, we scheduled installation. The tear-out was done in one day, which was impressive since they were removing 3 different types of flooring, including a marble salb and mud-bed in the entry way ~150 sqft.
There was some additional leveling that needed to be done on the existing floor, which was verbally communicated but not on the initial quote and ended up adding about $700 to the final bill. It needed to be done, but when I was told it would be and quot;a few hundredand quot; to do this, I was expecting more like $300-400.
When I again spoke to Tom about the front door, which would now have a 2and quot; gap underneath (from removal of previous flooring), he expressed that the initial job quote was for a nail down floor and that he didn't know why we were doing an engineered hardwood (3/8and quot;). I let him know that the gap was planned and we were getting a new door, and had planned for this. However my problem in this line of communication was as follows:
If this was his and quot;joband quot; then why did he not know what was happening on it. The sales person in the front office, Leslie, actually told me she had spoken with Tom when we were selecting a product and steered us away from a 3/4and quot; nail-down floor because of a different door that would be too low (not enough clearance from the floor). In fact she assured me that a 3/8and quot; floor was the maximum thickness we could use.
After the floors were leveled (using a self-leveling concrete), the floors were installed over a 2-day period. When I spoke with Tom, I let him know that on the final day of installation that I would be out of town, and I would prefer that the key to my house not be tossed under the door mat. He assured me that they would hold onto it. However when I returned from being away, I found the key under the mat.
Overall, the flooring and care that went into installation was good. While I did not like the extra expense of leveling the floor, I'm glad that they took the time to do it. However, the communication to the customer and within their respective sales, jobsite manager, and work crews is poor.

Amazing. We backed of the deal when other house sale fell through. Refund and they understood. Then back on again. and they made schedule work so that floors could be finished and dry before move in. And the quality amazing, the yellow pine hallway now matches rest of house. Rippling from water damage gone. Used them several years ago in 1912 house on Spottswood. The old furnace grate had been removed and plywood added. Removed carpet, they matched old floors and you could not tell there was a patch. Installed new prefab floor in prior home, again. super job. Would never consider using any one else. BTW, most recent job, movers scratched floors, mentioned and they responded can fix, happens frequently. Great local Memphis small business and completely honest.

First week was comprised of ripping out old carpeting and pad, entry tile and installing new flooring. Second week was staining, sanding and polyurethane coating three times. They reinstalled the existing baseboards and added shoemolding. Each team was very professional, courteous and left the home in almost spotless condition each day. I talked to the owner, Tom, before and after the installation and was very pleased with his product, service and installation teams. People who have seen the floors prior to our move in are amazed how well they look.

They came promptly, they gave me a written estimate, and they gave me a lot of information about taking care of the floors. They told me what the process was and the floors look good. The guys that came were fairly messy and they left some trash. They took the quarter round up from around the edge of the floors and the numbered the boards with blue masking tape so they could reinstall them correctly. It was a good idea but they left the blue tape on and caulked over it so when I pulled up the tape some of the caulking came off. There was a lot of cleanup to do when they were finished. I would consider using them again but I'm not positive.

The job went very well. They showed up and performed the work according the schedule agreed up. The quality of work was excellent and the laborers who did the work were very professional and courteous. They cleaned up after themselves at the end of the day and did not leave any empty bottles, cups, or trash.

Their prices were very reasonable compared to everyone else. They were there when they said they would be, did what they said they were going to do, they were easy to deal with, and problem solved when needed. They were the best! I didn't have a single complaint.

A representative came out promptly, was on time and very professional. The company e-mailed me a quote within 24 hours. The initial quote included oil-based polyurethane, however after doing some research I asked if they could do a water-based polyurethane and they accommodated my wishes. When I saw the floor after being sanded I was very pleased as the floor looked great, however the problems started with the polyurethane. After the first layer was applied I noticed that there was a very noticeable stain caused by an overflow of polyurethane, plus a coin-sized circular stain. I saw the technician the next morning and pointed out the two stains and requested that these areas be remedied. He did attempt to fix them but the stains were still there the following morning. The technician attempted to hide the stain by applying the threshold to cover it, but it was still visible. As the work was completed, I called the company and they came out quickly and attempted to fix the problem. In hindsight I wish I had not approved the quick-fix job they did which involved scraping the problem area and applying yet another coat of water-based poly. What frustrated me was the fact that the rep also tried to cover up the stain with the threshold! While this may be normal business practice for many or most companies, it left me with the impression that they really didn't want to fix the problem that *they* created-they would have preferred to cover it up had that been a viable option. Today my floor still has a dark stain where the overspill originally was. I'm not thrilled with it, but I can live with it.

When they came out they took there time talking to us about all the different woods, the prices, advantages and disadvantages of each. When we finally decided on what we wanted they did a great job of installing it. They are kind of high priced but if you want quality work I guess you have to pay the price.