Old World Floors, LLC
About us
Since 1995 Old World Floors has been the Midsouth's premier hardwood flooring contractor. Old World Floors is a family owned and operated small business. Known for outstanding flooring knowledge, business integrity and customer service, Old World Floors is the preferred flooring contractor for hardwood installation and refinishing. They also install a variety of carpet and tile flooring. Visit the showroom near Wolfchase Mall to see one of the few showrooms with over 30 beautifully installed hardwood floor products.
Business highlights
Services we offer
Hardwood flooring, carpeting, hardwood refinishing, laminate flooring & tile flooring., vinyl flooring
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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76% | ||
18% | ||
6% | ||
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All the employees nd the owner went out of their way to accommodate our wishes. Wonderful people!
1. Don't e-mail the company if you expect a timely response. I had to call several days later and ask if they did receive my email which they would then go hunting for.
2. Their website has a virus somewhere - I was directed to look at the website for product selection, and every time I clicked around on images, I would get a virus alert.
Once we agreed on a product that could be installed in the time-frame we wanted, we scheduled installation. The tear-out was done in one day, which was impressive since they were removing 3 different types of flooring, including a marble salb and mud-bed in the entry way ~150 sqft.
There was some additional leveling that needed to be done on the existing floor, which was verbally communicated but not on the initial quote and ended up adding about $700 to the final bill. It needed to be done, but when I was told it would be and quot;a few hundredand quot; to do this, I was expecting more like $300-400.
When I again spoke to Tom about the front door, which would now have a 2and quot; gap underneath (from removal of previous flooring), he expressed that the initial job quote was for a nail down floor and that he didn't know why we were doing an engineered hardwood (3/8and quot;). I let him know that the gap was planned and we were getting a new door, and had planned for this. However my problem in this line of communication was as follows:
If this was his and quot;joband quot; then why did he not know what was happening on it. The sales person in the front office, Leslie, actually told me she had spoken with Tom when we were selecting a product and steered us away from a 3/4and quot; nail-down floor because of a different door that would be too low (not enough clearance from the floor). In fact she assured me that a 3/8and quot; floor was the maximum thickness we could use.
After the floors were leveled (using a self-leveling concrete), the floors were installed over a 2-day period. When I spoke with Tom, I let him know that on the final day of installation that I would be out of town, and I would prefer that the key to my house not be tossed under the door mat. He assured me that they would hold onto it. However when I returned from being away, I found the key under the mat.
Overall, the flooring and care that went into installation was good. While I did not like the extra expense of leveling the floor, I'm glad that they took the time to do it. However, the communication to the customer and within their respective sales, jobsite manager, and work crews is poor.
Licensing
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