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Mr Rooter Plumbing of Memphis
Founded 1986 • With Angi since August 2006
Business Details
Phone Number
Address
5702 Summer Ave
Memphis, TN 38134
Description
At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today
Verified Reviews
A few reviews for this pro...
Jayme J.
12/31/2022
Called Mr Rooter the day before Xmas Eve, they replied within 1 hr of my call. They were in my house on Xmas eve. Pipes froze, water heater died. They responded as soon as they could. Professional Respectful Knowledgeable Timely Punctual Nothing wanting! Jayme J
Description of Work
Frozen pipes and failed water heater3500+
Category
plumbing
Gabriel S.
07/12/2022
I called Mr. Rooter based on a recommendation from my regular plumber last July. They came out and assessed that the the main line from the street to the house needed to be replaced since it was old and causing problems. They had to come out 3 times to resolve water gushing out from the middle of the yard into the street. Turns out they could not repair the issue all three times and needed to bring in a third party company that specializes in irrigation. They gave the name and made arrangements with this company and the issue was resolved. Lo and behold, they did not pay the other company for the repairs they could not fix. They charged me $7,000 for a line replacement and now I am liable to the irrigation company for $1,000 to repair the work they couldn’t complete and contracted. After several calls and no returned responses, the person I originally worked with left the company and is no longer there, and I am stuck with an additional $1,000 expense. THIS COMPANY IS TERRIBLE. THEY CANNOT COMPLETE THE JOB AND DO NOT FINISH THEIR WORK OR PAY THEIR BILLS, leaving their customers to clean up their mistakes. I DO NOT RECOMMEND THIS COMPANY. PS. Turns out the employee I originally worked with left this employer because of these sorts of problems. He acknowledged the company does not have integrity and does not keep its promises to customers or employees.
Description of Work
Main line replaced
Category
plumbing
Agnes / Pearl P.
02/13/2021
Not well. Technician came out and gave a verbal estimate w and without supplied toilet. I decided to purchase it and let him install. I went to Home Depot but I couldn’t remember the brand he recommended so I called the call center and the agent took down the request and said I’d be getting this info soon. I never got a return call w/the info. Additionally I had not been given an invoice with a breakdown of work costs so I called back and talked w/Ms Terry. She was very pleasant and accommodating and apologized for the inconvenience and sent the invoice but since it had been so long and I hadn’t gotten a return call on the brand info, I went with another company.
Description of Work
Installing toilet; clogged bath sink
Category
appliance repair, plumbing
Marvin W.
11/12/2020
Fine until it was time to fix the ruts in the yard.had to call them a couple of times they came out after a few days right before dark and didn't cover all of the ruts.So I'm doing it myself a little at a time trying to smooth it back out after I get off work each day.If you want something done right you better do it yourself thanks.
Description of Work
Replaced sewer pipes in front yard.
Category
appliance repair, excavators, plumbing, drain pipe
Robert N.
10/25/2019
took 5 minutes to fix but I was ripped off on the price
Description of Work
Repair a single faucet issue
Category
plumbing
Service Provider Response
Mr. [Member Name Removed], We are sorry you are unhappy with our services. We always try to be upfront with our pricing. This is why we don't charge anything to come to come out and give the price before we start any work. There is always going to be people out there that are cheaper but we feel we have a fair, competitive price. Thank you.Angela D.
09/17/2019
Charlotte T.
09/07/2019
Plumber had to run a sewer clean out to find root cause of problem. Once this was finished he found a bad blockage in line and one break in line next to foundation. He was very professional and kept us informed of problem and cost all the way while trying to resolve the problem. I had previously paid 3 different plumbers to fix problem and it still was not fixed. This resulted in a huge problem at my property and caused my home owner insurance to be involved. I selected Mr Rooter off Angie’s list cause I had heard about it and because of Angie’s list I felt I could trust the company. It cost more than I wanted to pay out of pocket but I believe the end results will be my reward. Mr Rooter found the root cause, performed the sewer clean out install, ran a camera through the line, got a mitigation company to perform the dry out and gave me information to have the water damage the plumbing issue caused fixed.
Description of Work
Water leak and backing up in 2 bathrooms
Category
excavators, plumbing, drain pipe, drain cleaning
Robert O.
08/01/2019
Shelia S.
09/27/2018
Shannon P.
09/09/2018
Tanya M.
12/02/2017
Tyler was excellent. The price was higher than average but well worth it given the size of the unit, late hour, and proximity to the holiday. We contacted Mr. Rooter at 5pm and by 7pm they were replacing our unit. Not only was this last minute but it was the day before Thanksgiving. We had a trip planned to leave the next day and Tyler made sure the work was done that evening so that our plans could go on as scheduled.
Description of Work
Our hot water heater started leaking and needed to be replaced immediately.
Category
water heater repair
v M.
10/12/2017
joyce B.
09/19/2017
Norma Y.
08/21/2017
James J.
08/08/2017
I used them because they did an excellent job replacing a water heater several years ago. The repairman fixed the leaking shower but incorrectly remounted the shower valve handle. I called and the repairman returned several days later and still did not mount the handle correctly. The valve is a single handle twist left and right for hot and cold. The valve is still 90 degrees off. I have not been contacted by anyone from the company to see how the repair went. I could not be home for either repair. So much for professional service at the cost of 190.00.
Description of Work
Repair leaking shower.
Category
plumbing
Service Provider Response
Mr. [Member Name Removed], I am happy to hear that the water heater installation went well for you years ago. After looking at your history, it appears this is the last time you used us. If you could, please verify it was us because i don't see it in our records. Please feel free to call us at 901-327-4441 to discuss further. Thank you.Linda J.
07/20/2017
Called in the evening and they were willing to come out but decided to wait until morning as it wasn't an emergency yet. They got me on the schedule first in the morning. Jamey arrived on time and fixed it quickly. Jamey was professional, cleaned up after himself, very personable and helpful. Would definitely use them again.
Description of Work
clogged drain line going out of house - added on toilet repairs and new turn off valve.
Category
plumbing, drain cleaning
Lynda T.
07/14/2017
Ursula H.
06/30/2017
It went horribly. First, I was TOLD that the plumber would be here between 8 and 12. That didn't happen. When he finally showed up at 2:45 p.m., I told him what the problems were. The first number I was given - to replace a flush valve and flapper that you could purchase in a home improvement store for $25 - was $250 PER TOILET. PER TOILET!!!!! Miraculously, the number then went down to $100 per toilet. The estimate for repairing the leak was $329.00, which meant the total would be $529.00. I COULD BUY THREE NEW TOILETS FOR THAT! I will NEVER call Mr. Rooter again. I wasted an entire work day for this! I hate to feel as though I'm being duped, and I certainly felt that way after this experience. Mr. Rooter is NOT to be trusted.
Description of Work
I had two toilets that needed the flush valve and flapper replaced and one toilet that was leaking.
Category
plumbing
John M.
06/20/2017
The company gave us a 3-hour window (I think that was it) and the repairman called when he was about 30 minutes out. Kevin told me he could replace the water heater with a 2-gallon or a 6-gallon water heater, or we could have them put in a circulating water pump. The prices ranged between $800 and $1200 with the pump and the 6-gallon water heater being the most expensive, and not a lot of difference between those prices. Kevin suggested that the pump would bring the hot water faster from the other end of the house, but did say it would not be immediate like the under counter water heater provided. Turns out he was right about the last part. It never does bring down hot water, and what was not expected is that now we don't have cold water either! We contacted the company to tell them of our displeasure. They sent someone else out to test and retest and talk and talk until I was finally convinced that he had been sent out to just smooth it over and the company had no intention of making it right. See my review to come for Mr. Appliance. What kudos I can say for them is that they were always courteous in speech and careful to wear covers over their shoes in the house. Unfortunately I had also paid for the advantage plan which is another story in itself!
Description of Work
Our under counter water heater (purchase a few years ago from Home Depot) was leaking so we called Mr. Rooter.
Category
plumbing
Service Provider Response
Ms. [Member Name Removed], I am sorry you are not happy with our services. I was under the impression everything that could be done was done to your satisfaction. We offered to replace the re-circulation pump with the small tank heater but couldn't due to electrical restrictions. We never like upset customers and try everything we can to make everyone happy. If you are still not happy, please call me so we can discuss. Thank you.Les M.
05/03/2017
It went very well, the guy they sent was very polite and professional, and there were no surprises with the cost. Only complaint would be they were supposed to send me a quote to have a sewer line access thing put in and I never got it.
Description of Work
Remove clogged drain
Category
plumbing, drain cleaning
Les M.
05/03/2017
gayle M.
05/02/2017
I called around 10:15, and was told they could come between 2&4 the same day, but could be as early as 12:30 (all of which was fine with me). The plumber, Tyler, called about 12:45, and was there ready to roll at 1. He was very professional, courteous, put up with my barking dogs, and had the whole thing fixed in an hour! He also cleaned up after himself, so I just had to put some small furniture back in place. I will definitely use them again.
Description of Work
I had a pipe over the guest room leaking at a previous weld.
Category
plumbing
Paul S.
04/27/2017
They fixed it pretty well. They had to look for tools the guy didn't have all the tools with him when he came out. He did get it fixed with what he had. The price was a little high. They new what they were doing. They were there when they said they would be.
Description of Work
They came out to do some plumbing work in my shower.
Category
plumbing
Glenda E.
04/27/2017
They were good, they were great. That was a lot of money, but given what he had to do, I think the price was competitive. They came right out, I think it was that day. We called them that morning and they came out that afternoon. The faucet has a different feel to it now, it shuts off very well. They came right on time. They said they would be there, I think between 3:00 & 5:00. I think they called at 3:00 and they were just pulling up to the driveway. He was excellent, he put on those little covers over their shoes, that the doctors where. When he came in the front door, he put those on and then he took them off when he left. He cleaned up the area, it was very clean and neat. Everything was cleaned up. It took about an hour to do the service. It might be a little bit more, because he had to go buy a part, so it was probably about an hour and a half.
Description of Work
They replaced a faucet in my shower. The faucet was really leaking and they had to replace everything, the faucet, the gasket and the handle that you use turn the shower on and off. They offered a lot of information on what was going on with the faucet and why it was leaking.
Category
plumbing
Nikhil P.
03/30/2017
The plumber who came was nice enough,(and new to the profession), but kept asking me what else I needed to upgrade in my toilet. Then he could not find the appropriate service in his tablet for the minimal work that needed to be done. He used a different service code, and quoted me $189! - to bolt on the base the tank was already attached) and reconnect the water lines, and caulk around the base. I told him that seemed too high and the last time I had it done was $99. I asked him to call his office and ask. Whoever he talked to took 10 minutes to run through every possible think that may need to be upgraded or replaced, but did not come up with any. Apparently he advised the plumber to quote a higher price, basically to walk away from the job (but not the $59 service call fee for nothing, of course). I finally convinced my plumber to charge me the $189. All the while, he kept complaining about how he was not used to working with the customer's own parts, i.e., basically liked to install new toilets only. Well sure, me too! This is something I could and would have done myself in 30 minutes,but I have a bad knee and did not want to try to lift the heavy toilet by myself.
Description of Work
I simply needed my my old toilet reinstalled after a flooring contractor had removed it for re-tiling the floor.
Category
plumbing
Service Provider Response
Mr. [Member Name Removed], I apologize there was some confusion with the service we provided. E have recently switched to a paperless system and are still working out some kinks. Technology is wonderful when everything is working as it should, but can be frustrating when it is not. We do not charge any sort of service fee to come out and look at a situation for you. We always give you an up front price before we start any work as well. Please call the office and ask to speak with me (Andy) so i can explain more in detail if necessary. Thank you.Other local Pros in your area
We are a family ran business that has fast, friendly and most of all affordable major appliance repair. We've been in business since 2010 but have been in the trade since 2000. Our goal is to make the repair(s) easy and go as quickly as possible for all of our customers. Thank you for your time and always remember, "For a company who cares, call Burns Appliance Repair."
Angi Certified
"CHOOSE TENNESSEE'S 100% VETERAN-OWNED AQUA US WATER SYSTEMS FOR THE BEST IN THE WATER FILTRATION." Feel secure in knowing our experienced, 5-STAR staff with over 30 years of water treatment knowledge sets us apart from the others. We cover areas like Nashville, Knoxville, Chattanooga, Sevierville, Murfreesboro and everything in-between. Call US today and see why everyone is saying "Change my water!"
Angi Certified
We are a family owned business that has over 15 years experience in all major appliance repair and install. We also specialize in all major Appliance repair, and handyman services. We repair or remodel from the floor to the roof one stop shop. We pride ourselves on integrity and getting the job done right guaranteed. Our prices and service are second to none. We look forward to doing business with you and your family. God bless.
Angi Certified
2022 Super Service Award
Business Highlights
Emergency Services OfferedService Categories
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check
Emergency Service
Yes
Warranties
Yes
Services Offered
Plumbing - Drain Cleaning, Faucets, Kitchen Sinks, Garbage Disposals, Toilets, Bath Sinks, Gas Vents, Water Softeners, Backflow Prevention, Sewer Line, Water Heaters, Clogged Drains, Pipe Repair, & Video Inspections.
Services Not Offered
Septic Tank Pumping & Cleaning.
Frequently Asked Questions & Answers about Mr Rooter Plumbing of Memphis
How is Mr Rooter Plumbing of Memphis overall rated?
Mr Rooter Plumbing of Memphis is currently rated 4.6 overall out of 5.
What days are Mr Rooter Plumbing of Memphis open?
Mr Rooter Plumbing of Memphis is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
What payment options does Mr Rooter Plumbing of Memphis provide
Mr Rooter Plumbing of Memphis accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Does Mr Rooter Plumbing of Memphis offer free estimates?
Yes, Mr Rooter Plumbing of Memphis offers free project estimates.
Does Mr Rooter Plumbing of Memphis offer eco-friendly accreditations?
Yes, Mr Rooter Plumbing of Memphis offers eco-friendly accreditations.
Does Mr Rooter Plumbing of Memphis offer emergency services?
Yes, Mr Rooter Plumbing of Memphis offers emergency services.
Are warranties offered by Mr Rooter Plumbing of Memphis?
Yes, Mr Rooter Plumbing of Memphis offers warranties.
What services does Mr Rooter Plumbing of Memphis offer?
Mr Rooter Plumbing of Memphis offers the following services: Plumbing - Drain Cleaning, Faucets, Kitchen Sinks, Garbage Disposals, Toilets, Bath Sinks, Gas Vents, Water Softeners, Backflow Prevention, Sewer Line, Water Heaters, Clogged Drains, Pipe Repair, & Video Inspections.
Are there any services Mr Rooter Plumbing of Memphis does not offer?
Septic Tank Pumping & Cleaning.