LOWES

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This Lowes store delivery service showed up the day of delivery (Fri) with the wrong washing machine, then they told me it would be delivered that afternoon; then after I called them that afternoon asking when it would be delivered, they told me it would delivered the next day (Sat) and THEN when I called back on Sat afternoon to find out when it would be delivered they told me it would delivered that afternoon, THEN they called back and told me it would be delivered the next day (Sun). OMG....really?!?! As noted above this delivery took three days to complete. This isn't the first time this store has failed to deliver a big ticket item to my home on time and in proper condition. This also happened to me in the spring when I bought a Weber grill. So now I will no longer use Lowes for large item purchases/delivery. The thing is....I got nothing from them for wasting my time, not a note from the manager, not even a meager gift card to say thanks and we're sorry. And I spend a lot at this store every year!!! I consider myself pretty flexible, but I'm done with them after this second botched service experience.

They have excellent products and some of the people who work there really know how to use them. Not all, but most of them and I have to pick and choose. They had excellent products and the people were really nice. They were not competitive on some of their pricing remodeling projects, so I went with another company. But I get my merchandise from them, and I like it. It has more to do with location but they are really nice. They are really good on refunds. I had too many knobs and I took them back, and I didn't have the receipt, but they took them back without any trouble. I was trying to decide what kind of stain to use for my deck, and the guy there was very knowledgeable. He was very helpful. I would buy products but I wouldn't pay for them to come and do things here.

Lowes did a good job and the playground is still holding up.

I went to Lowe's and picked out tile and had it installed in our Kitchen and Bathroom. All of the tile, bullnose, etc was in stock. We had our own installer. Decided to put new carpet in bedroom. Went to Lowes picked out carpet and pad. They called me to set up time for measurements and I think "Sam" came and was very professional. We ordered the carpet and it came in when they told me and called to set an appointment to install. Carl and Sam came, removed furniture, took up old carpet, and pad and installed new carpet and pad. They were excellent to work with and even vaccumed the room before they put the furniture bac k I was amazed . Paul and Steve helped me with both orders and did a great job. The only problem we had is when we had to load the tile and grout we couldn't get extra help, so Paul, daughter had to do it. It was heavy. Overall I was very pleased and will be ordering hardwood floors from them after the 1st of the year.

Overall, I am satisfied with the products I purchased but the service I received from Lowes was defiled. However,to Lowes credit, although very costly, and delivery very untimely, the installation of the water heater was installed to my satisfaction.

They did the work on time. They did a good job. The prices were good. The installers were great. I was pleased with the work. I would recommend them.

Mis-measurement by installer necessitated more repairs that had to be done later at my expense. Lowe's price was very high, $180 more than the next closest bid and $400 higher than the lowest. Chose Lowe's because of favorable Angie's List reports but mainly because they could do the work quicker than any of the other contractors. I refused to sign paperwork saying I was pleased. I was not. Representative called, listened to my complaint, blew it off. Never heard from him again, not even an apology. Lowe's is a huge company so there is no recourse other than to go through the hassle of a credit card charge back. Not worth the effort.

I went into Lowe's and purchased a new water heater and had them install it. When the first contractor came out to do the work he said something different about how things need to be done than Lowe's did. He installed the water heater but couldn't do the venting work. So since he couldn't do the venting work on the water heater a second contractor came out and did that work, which cost us more money. Something that originally would have cost $500 ended up costing $700. I was not happy with the way the staff at Lowe's communicated with us and their explanation of how things were going to be done. However, I thought the contractors that they sent out to do the work were professional and knew what they were doing.

It was a problem with the defrost drain system. They unplugged the system very carefully and efficiently. They also cleaned up the inevitable grease stains that always crop up during appliance repairs. They did a good job.

We bought a new faucet at Lowes and paid for the installation at the same time. A worker arrived in less than a week and it took about an hour to install the faucet. The worker was polite and professional.

Lowes is the only people I will call if I ever need something designed or planned. They do great work and offer very compatible prices. They have planned and designed many things for me in the past, and they have always been cheap. I am not sure exactly what the plans cost for my kitchen. I know that in the end, after it was all said and done, it turned out to be about $7000.

I was so surprised that Lowes would send out such a disastrous group of people to replace my carpet with special wood. I was really furious because I knew that this was not the quality of work that Lowes was known for. Even though they sent out another crew to correct the mess, I was still disappointed in them.

What I liked the most about Lowes was how they didn't make a big mess. I was very pleased with their quality of work. The job they did was much better than the last company that did it. I could tell these guys knew exactly how to do the work at hand. They were very trustful guys, who I would recommend to anyone.