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Kiser's Floor Fashions Carpet One Floor & Home
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Our knowledgeable, friendly, and experienced flooring professionals are here to provide you with outstanding service from start to finish. From helping and guiding you through the floor selection process to top-notch installation and follow-up, the Kiser's team has got you covered. 2ND location- 7980 Fischer Seal Rd, Cordova, TN, 38018. phone number - (901)754-6161. Additional contact - Scott Kiser.
Business highlights
75 years of experience
Services we offer
Hardwood, area rugs & laminate flooring., carpet, ceramic tile, oriental rugs, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.452 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 0% | ||
| 8% | ||
| 8% | ||
| 6% |
Showing 1-25 of 52 reviews
Elizabeth D.
Nov 2018
perfectly. good suggestions for selections and a quality install
James B.
Jan 2016
All work done in one day, including tile removal and quarter round installation. Very competent and professional.
Sheri E.
Jan 2016
Couldn't be more pleased with Kiser's. Hunter Kiser was very helpful. Came to my house with carpet samples and measured the space. Called with estimate in a couple of days. Were able to schedule installation immediately. Workers were professional and did quality work.Called afterwards to be sure we were satisfied and even threw in a very nice "thank you" gift for using them. Highly recommend!!
Susan P.
May 2015
unknown
Brent N.
Apr 2015
unknown
Robert/Peggy O.
Dec 2013
Our salesman was Clark Sims and the installer was Bobby. The selection of product phase went very well. Clark displayed a broad knowledge of products, in addition to being a very personable young man. He went out of his way to help us select what we thought was a quality product, and scheduled the installation to meet our needs. A problem arose concerning apparent mildew in the 20 year old sheet vinyl we were replacing and Clark arranged for a factory rep to visit our home to determine, after further testing, that we could proceed with the installation. After the old floor and shoe molding was removed, we discovered that the sheet vinyl we had selected was defective for several reasons. We were devastated, but the installer showed us a new product that proved perfect for our needs. Clark went to work with the factory rep, and got us a good discount on the new product (and quot;pain and sufferingand quot;). Although the job lengthened considerably due to the problem, the new installation went off without any surprises. My and quot;Band quot; rating on and quot;qualityand quot; is due to the poor quality of the first vinyl we selected - a manufacturer's defect which Kiser's could not have foreseen, but for which they were ultimately responsible.
Cynthia E.
Nov 2013
I will update this review after meeting with reps on 11/20/2013.
Response from Kiser's Floor Fashions Carpet One Floor & Home
"The consumer has numerous animals living in the home and there were literally puddles of urine on the flooring which caused the floor to be ruined. It was not a manufacturing defect."
GRACE U.
Sep 2013
Very compassionate vets, helpful staff
Gary J.
Aug 2013
Very pl.eased with the quality of the selections and installation
Mariam S.
Jul 2013
It was perfect. They cleaned up well after themselves. They were prompt and professional.
Tom S.
May 2013
.
JOANNA L.
Apr 2013
Unresponsive salesperson. Our concerns were not met with any urgency.
The crew hired to lay and refinish wood flooring was subcontracted. I oversaw their work as much as possible; quickly discovered they would cut-out early and return in the middle of the evening (8 pm, onward) to blast music and conduct terribly sub-par work. The salesman was not moved to make any changes. I requested a different crew on round 1 and was told it was impossible to make the switch.
We were in a hotel with our toddlers for an such an extended period of time due to 'do overs' and fixes that we had to accept the job as it was. A couple years later, and permanent reminders of the shoddy work and the company's lack of response, I still feel greatly disappointed.
The crew hired to lay and refinish wood flooring was subcontracted. I oversaw their work as much as possible; quickly discovered they would cut-out early and return in the middle of the evening (8 pm, onward) to blast music and conduct terribly sub-par work. The salesman was not moved to make any changes. I requested a different crew on round 1 and was told it was impossible to make the switch.
We were in a hotel with our toddlers for an such an extended period of time due to 'do overs' and fixes that we had to accept the job as it was. A couple years later, and permanent reminders of the shoddy work and the company's lack of response, I still feel greatly disappointed.
Response from Kiser's Floor Fashions Carpet One Floor & Home
"The [member name removed]'s had water damage to their house and the hardwood flooring that we previously installed and did not have any issues with got damaged. The [member name removed]'s had to move out of thier house because of the water damage and we had to replace the damaged floors and sand and refinish the rest of the flooring to match. Since the [member name removed]'s we moved out of the house we did work late hours to get the floors done. Once the floors were finished the contractor-not Kisers, came back in to paint. The contractor got paint on the new floors and Kiser's had to come back out to the job and apply new finish again on the floors because of the paint but that was not Kiser's fault. Also it is quoted that the job was $30,000.00 and the bill from Kiser's was only $10,190.14. The whole job might have been $30,000 but Kiser's part was only 1/3 of that quoted. Kiser's was called back to the job in august to look at the floors and we responded in a timely manner and went and looked at the floor approximately 4 days after contact. thank you"
Sharon B.
Mar 2013
The sales person was very accommodating and helpful, and didn't try to upsell me. It was a quick and efficient install. It only took about two days. They cleaned up after themselves, which rarely happens nowadays. They did a lovely job. Just a really great job.
Jonathan F.
Nov 2012
From start to finish, Kiser was professional and very helpful. We enjoy doing business locally. Kiser delivered a great product at a fair price, and very professionally. We would definitely use them again.
Diane S.
Nov 2012
Very professional: arrived on time, finished on time, cleaned up after themselves. Left things absolutely perfect.
Would definitely use them again.
Would definitely use them again.
R M.
Oct 2012
I had a similar HORRIBLE experience with Kiser's as described by other reviewers. It was an experience from h***.
I had my entire home recarpeted and new floooring installed in my kitchen and hallways in 2008. We bought top of the line and it was very expensive. Their installation crew (none of whom spoke English or had worked for Kiser's before that date) broke several pieces of furniture and damaged walls, doors and floors. Their second crew used a power saw to cut wood INSIDE our house, spreading wood dust and shavings everywhere. They had to install and removed the kitchen floor multiple times because their crew messed that up too, and unbelievably, the management (consisting of the two Kiser brothers), took zero responsibility for what happened. With no other choice, we deducted the out of pocket cost of the damages and paid the very large bill in full. The lifetime warranty we were promised has been ignored (see their website), and as the carpeting is pulling up and getting loose all over the house, we called them to have the carpet restretched (included in warranty). What was their response? GET LOST! Is this an honest way to operate? Today we paid cash to one of their employees to come and do the job to restretch the carpet that, according to their website and our paperwork, was supposed to be under warranty. SHAMEFUL!
UPDATE: The high end super expensive carpeting the Kiser brothers crazy crew installed has pulled up all over the house due to shoddy installation. Kiser's website states they re-stretch carpet at no charge. When we called to tell them our carpet was loose and pulling up everywhere and needed to be adjusted, what did they say? GET LOST! In their words, the free re-stretch applies to OTHER customers, not us (no doubt because of our Angie's List review)! Professional? NO ...Reliable? DEFINITELY NOT!
I had my entire home recarpeted and new floooring installed in my kitchen and hallways in 2008. We bought top of the line and it was very expensive. Their installation crew (none of whom spoke English or had worked for Kiser's before that date) broke several pieces of furniture and damaged walls, doors and floors. Their second crew used a power saw to cut wood INSIDE our house, spreading wood dust and shavings everywhere. They had to install and removed the kitchen floor multiple times because their crew messed that up too, and unbelievably, the management (consisting of the two Kiser brothers), took zero responsibility for what happened. With no other choice, we deducted the out of pocket cost of the damages and paid the very large bill in full. The lifetime warranty we were promised has been ignored (see their website), and as the carpeting is pulling up and getting loose all over the house, we called them to have the carpet restretched (included in warranty). What was their response? GET LOST! Is this an honest way to operate? Today we paid cash to one of their employees to come and do the job to restretch the carpet that, according to their website and our paperwork, was supposed to be under warranty. SHAMEFUL!
UPDATE: The high end super expensive carpeting the Kiser brothers crazy crew installed has pulled up all over the house due to shoddy installation. Kiser's website states they re-stretch carpet at no charge. When we called to tell them our carpet was loose and pulling up everywhere and needed to be adjusted, what did they say? GET LOST! In their words, the free re-stretch applies to OTHER customers, not us (no doubt because of our Angie's List review)! Professional? NO ...Reliable? DEFINITELY NOT!
Response from Kiser's Floor Fashions Carpet One Floor & Home
"There are Too many inaccuracies in the member's statements to address, but to cut to the chase, Kiser's started our lifetime warranty on carpet installations a year and a half after we installed the member's carpeting and I explained that to her in detail. I never once said "Get Lost", but offered a mechanic( who does not work for Kiser's-as she stated) to take care of the repair at a minimal cost. As far as the original installation, Kisers as well as several other trades could not make the member happy and she did not pay her bills in full and we had to threaten court action to get a settlement out of her and it was my understanding after talking to the other trades owners, that she did the same thing with them. We've been in business for over 62 years and have an A+ rating with the Better Business Bureau and strive to please All of our customers. Marty Kiser"
Kari B.
Aug 2012
It was and still is a nightmare. My story is above.
Response from Kiser's Floor Fashions Carpet One Floor & Home
"We arrived at the job on the day it was scheduled and proceeded to take up the hardwood. We found water under the flooring and under the cabinets. We had to pull off of the job to let the concrete dry and we notified the insurance companythat the the cabinets and granite tops would have to be removed. It took almost a week for the insurance company to get someone to pull the cabinets. We then came back to the job and finished the installation and then sanded and stained the floors. The following day, some debris had settled into the finish and we went back and took care of that.I called the customer and she told me the floors looked 100% better. It was unfortunate the job took so long but due to unseen circumstances with the water under the floor, there was nothing we could do until the concrete dried out. Mike Kiser, Owner 901 458-8000"
Scott B.
Nov 2011
It went fine.
Janet M.
Nov 2011
They did a fabulous job.
Rebecca S.
Nov 2011
It went fine. They didn't install the tile, but they did install the carpet. The carpet installation on the stairs needed some adjustment, so I called them back, and they fixed it with no problem.
GINA T.
Nov 2011
It was okay.
Kathy G.
Nov 2011
They do good work and are an excellent operation. We've used them several times.
Susan P.
Nov 2011
It went fine. They did a great job. I really loved the quality of the work, and the workers were great. Some furniture was broken during the process, but they took care of that with credit for the work they were doing.
Richard M.
Nov 2011
It went fine. They have a great selection, and their staff is very supportive.
Jerry A.
Nov 2011
The work was excellent. They're good to do business with.
Licensing
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FAQ
Kiser's Floor Fashions Carpet One Floor & Home is currently rated 4.4 overall out of 5.
Kiser's Floor Fashions Carpet One Floor & Home accepts the following forms of payment: CreditCard
Yes, Kiser's Floor Fashions Carpet One Floor & Home offers free project estimates.
No, Kiser's Floor Fashions Carpet One Floor & Home does not offer eco-friendly accreditations.
No, Kiser's Floor Fashions Carpet One Floor & Home does not offer a senior discount.
No, Kiser's Floor Fashions Carpet One Floor & Home does not offer emergency services.
No, Kiser's Floor Fashions Carpet One Floor & Home does not offer warranties.