James Pest Management

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They sprayed for the termites. When I called to schedule a visit, they put the manager on and he was very rude and unprofessional. He then claimed he would come out and check on the termites and he canceled day of. He made me fearful to have him in my home, and when they sent someone else out they never contacted me again. I called multiple times and was never met with a response.

They set us up for a yearly inspection after that.

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We were under contract for pest control services with James Pest Management from the time we moved to Memphis in 2011 until 2015. The prior owner of our home used their services, and a sales person promptly contacted us when we moved in. He explained that they would protect our home from top to bottom from pests, including termite  control, while we were under contract. We stayed up to date on all of our payments under the contract because they kept our credit card number on file and automatically charged all contractual fees due. There was no specific mention of exclusions from our contract coverage by the sales person, but as it turned out 3 out of the 3 problems we encountered while being under contract were NOT COVERED and we paid an ADDITIONAL CHARGE: (1) powderpost beetles (wood-boring insects) in our fireplace, (2) carpenter bees in our pergola, and (3) fruit flies in a kitchen that were spreading (actually there was no charge for the fruit flies because they just didn't treat for them; the technician explained that he did not have the necessary treatment in the truck and just gave me advice on "home remedies" for getting rid of them myself; he did not offer to come back with the treatment). Although these three events very much annoyed me, I did not cancel my contact with James Pest Management until there was a very upsetting incident that prompted me to speak with the owner directly. Not only was my concern mishandled (he did nothing about it whatsoever), but the owner treated me in a very bullying and disrespectful manner. Although the contract was canceled for cause, the services under the last contract for which I paid $290.00 were not fully performed and my contract fees were not refunded despite my attempts to obtain a refund.

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They did a great job. They arrived on time and were very professional and friendly. Would ABSOLUTELY recommend

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It's really outstanding. I use them all the time. They are always 100 percent professional and I've never had a problem on them. They're always on time and their service technicians are always courteous.

They are supposed to inspect and spray for termites yearly. My problem is that when the tech came he only sprayed the outside. This happened twice. I was under the impression that my service was for a home inspection inside and out. When I called the office to find out if  they would send Michael back out to inspect the inside, they told me that according to the law they only have to spray the areas that they are able to access. They do not have to inspect the inside is what the first customer service person told me.  When the tech came we were at home but we did not hear him knock on the door. I explained to the office that I have a wrought iron door and the house is a two story house. If he had used the door bell we would have heard him.  She explained that they had already been out twice and they would not be returning again. Until this year we never had a problem with this company. Perhaps it's me I'm just sharing my experience.

In September 2014 I requested an estimate for the termite, general pest, and mosquito services.  The salesman who came to my home was pleasant and informative and answered my questions.  Their termite service is quite involved and seemed thorough but I stated I was protected until sometime in early spring but I wasn't sure of the exact date.  The salesman said it would be no problem to sign a contract now and let the person scheduling the service know as soon as I looked up the date from my old company when to begin that service.  He put October as a start date but I stated I didn't want service then and he said just to let them know when they called, it was no problem.  I began general pest service and was pleased with the thorough manner my home was looked at and treated and the technician was knowledge and pleasant. Around the end of Sept or 1st part of October I was called and let the termite schedulerer know what I had told the salesman regarding the early spring and to call me in January about an exact date.  She told me that they had to do the service a month after the contract was signed which was not what the salesman told me.
The next thing I knew, in November, I was being contacted by a Collections manger that I was in breech of contract for not having my termite service done in October.  I explained to her what I had explained to the person who previously called and she would not hear anything I had to say, only I was in Breech of Contract for not having the service in October.  The harassment continued through December and January so that I finally let my technician know I liked him and his services but didn't want to work with a company whose office staff was so offensive and combative and untrustworthy.
I sincerely desired their services based on the reviews on Angie's List and am sure they do a good pest control job and had no complaints about the technician doing my general pest and mosquito work.  But I found their office staff unprofessional and unpleasant and unbending.  I discovered the reason I was encouraged to sign the termite contract even though I didn't need it yet was because they aren't allowed to come back and have me sign another contract at a later date.  When discussing the issue with the head of the company I was called combative and basically called a liar without using those words when I kept repeating I wanted the service and I never indicated I didn't but was misinformed by the salesman in regards to how  the termite service could be scheduled.  I was treated unprofessionally and in a threatening manner from the moment I began explaining to the office staff what I was told by the salesman as to the date the termite service was to begin.  The head of the company was insulting and offensive and apparently doesn't appreciate women who are bold enough to attempt to provide a picture of the circumstance that differs from what he understands as he let me know I reminded him of his ex-wife which was incredibly unprofessional.
No matter how good their product was and how knowledgable and pleasant their technician that came to my home for 6 months was, the manner with which you are treated by the office and the apparent poor communication skills they have with their customers in the office, I would not recommend this company.

It was fine.  The interactions were fine.  They are professional. 

I started using them three years ago and they come every three months. They do a very good job and I haven’t seen any pests. They are very good.

They were kind enough to let me take over the contract the previous homeowner had with them.

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When the sales person came to my house to give me an estimate, I specifically stated that I wanted to pay for a one-time treatment, and I would then decide if I wanted to commit to an annual contract after the initial treatment. He had me sign a document which I assumed was permission/quote for one time service. I later discovered that it was a contract for 4 quarterly treatments. I should have read the fine print, and I liked Rob, the gentleman who sprayed my house, so I didn't dispute and allowed them to continue services. My main issue is with the office staff. I requested twice that they have someone contact me regarding a termite contract, and no one ever did. There are no other major incidents with their office, but there is definitely a disconnect with those girls whenever I have to call them. They just don't seem like they're all there, and I definitely don't feel like customer satisfaction is a priority. When I called to discontinue services, they didn't even ask why or if there was anything they could do to keep my business.

I called our contact to start the agreement process. He came out to our house to retrieve my signature and a coupon I found on a clipper magazine. He said that the office would call to collect payment and schedule our initial service.
The office eventually called, but they were very confused about the amount of our bill. The lady who called sounded like she was goofy drunk and had no idea what was going on. We somehow managed to schedule service. However, we have yet to pay. We called back and spoke with different people, but no one seemed to know was was going on. Thankfully, no one has taken payment yet. We're still waiting to settle the bill. We have carbon copies of what we signed.
The experience hasn't been great so far. Hoping things will get better.

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