Icon Collision Services

Fabulous! I took my son's car there because he broke clips that hold plates that protect underside of engine when ran up a curb parking. I had taken my car and my mothers car there for repairs that we paid for because they were less than insurance deductible and I knew they did good work. A rep met me within 5 minutes of my walking in the door, immediately took car back, technician replaced the clips which took only a few minutes. The price? Zero!! Great company, definitely recommend. Honest, do good work, and prompt and efficient service.

perfect, no problems

Very well. All work was completed as promised. Took one day longer than expected to complete the painting but was not a problem as far as I was concerned. Was totally satisfied with their work.

It was good. I had good service with them. Everything was good on it.

They did a nice job

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Work went great. I had some scratches on the rear bumper assembly on my Dodge Challenger. The people at Icon were very helpful, explained everything, and kept me updated on the progress of the work throughout. Color match was perfect and it looks factory new.

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I was so upset that my 2014 SUV with only 4,000 miles on it was dented in by a grocery cart.
Although my Insurance Company required me to go to Abra for an estimate, I decided on Icon
after reading the reviews on both companies and talking to the people at Icon.  They could not
have been any nicer !!!  My Estimator was Johnathan and he was GREAT !!  He kept me informed
on the progress and reassured me that everything was going to look good and that I would not be
able to tell that anything had happened to my car.  When I went to pick up the car... WOW !!!  It WAS
like nothing had ever happened !!!  I am very picky but I cannot tell that it was ever damaged !!!
GREAT  JOB  !!!   SO HAPPY and glad that I used ICON  !!!

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ICON was my first choice for repairing my SUV after a lady backed into my car. The staff at ICON is friendly and professional and they go above and beyond expectations to provide fabulous service. The front staff called Enterprise for a pick up when I dropped off the car for repair. They again called Enterprise when I returned to pick up my car. Their repair job was flawless. We have used ICON previously and would highly recommend them to anyone needing auto repair. Although we hope that we don't have to use them any time soon, it's good to know that professional service is still available. Thanks, ICON for getting my SUV ready for pick up in time for our vacation. :-D

First of all, the staff at ICON is friendly, and fast. They get you in and out and do it with a smile.
I took the car in with an insurance estimate from State Farm for repairing the right rear fender where another car hit it in the parking lot and left the scene. Then they did a separate quote for my rear bumper skin where the garage door scraped it. They had the car for 3 days and they washed/buffed the car out when they were finished. The paint is a perfect match. Sure, an expert could look at it if they knew where to look and see the orange peel of the repair that doesn't match the factory original orange peel and conclude a repair was made. However, if you didn't know where to look not even a professional could spot it. I will have the area wet sanded with 1500 grit and rebuffed and no one will ever notice.
In fact, they did such a fantastic job that I plan to take the car back to have them redo the front bumper skin repair ABRA made. They did a HORRIBLE job!  The paint doesn't match, the finish is sub-par, and they burnt through the paint when they buffed it out. Rather than waste my time having ABRA stand behind their warranty I will just pay ICON to do the job right. Had I known they were this good I would have had them do the front bumper skin the same time they did the rear.

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I went to Icon Collision service because of all of the great reviews on Angies List. I can see why they get such great reviews.  They are extremely professional, reasonable and accomodating. 
I brought in a 2007 black F-150 to have the front end repainted.  I purchased the truck with 9,000 miles on it in 2007 and apparently the initial owner wanted the truck to be completely "blacked out" and had all the chrome painted black.  That meant that the front chrome bumber, the grill and grill surround were painted black.  Over the last 100,000 miles bugs, rocks and what ever else had chipped away on the black paint on the bumper, the grill and grill surround.
After some initial misunderstanding on exactly what I wanted painted, the group at Icon did an excellent job!  I had a detail appointment after the paint job and they gladly dropped it off with them once the paint job was completed.  With the paint job and the detail, it looks like a brand new (very black) shiny truck!

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Wonderful service. They were dealing with Fred Loya Insurance, a company noted for delaying tactics and attempts to not pay out on claims.  Jamie Clements, Estimator, was very persistent in getting approval and payment from them.  She even assisted me a month after the repairs were completed when Fred Loya attempted to deny payment for a rental car.

The repairs to my car looked like new, too.

Icon did nice work and gave me updates when they said they would. The car was done on time and as promised. Excellent experience and I would certainly recommend them.

Excellent!!!

Jamie is the advisor who helped me and she was very nice as well as knowledgeable.  The estimate process went very quickly and when I decided to get the work done it was just as quick.  I was called twice and given status updates throughout the procedure and my vehicle was ready when promised.  The work completed turned out well and I will certainly refer them and use them in the future if needed.

My experience with Icon collision was a roller coaster throughout the experience, but in the end I was very satisfied with the quality of the work they provided.  

Everything with my experience at Icon Collision started out great.  I actually was unfortunate enough to have 2 accidents within a week of each other in my brand new Audi (neither of which were my fault).  The second accident the damage was significant to one side of the car and required that it be towed into the facility. I had already been scheduled to bring my car into the facility the following week to fix the undercarriage damage from a previous accident, so I went ahead and had the car towed to Icon.  Right off the bat, they told me it would take 4-5 weeks to fix all of the damage - it ended up taking 7 and there some major communication deficits on the part of Icon throughout the experience. This created a lot of frustration on my part b/c I was getting different information nearly every time I called and my insurance was being told the car was ready when it was not.  However, once the owners were made aware of my frustration,  they rectified the situation immediately and were very apologetic of the communication problems I had been exposed to.  In the end, the thing that matters most is the work was done with impeccable quality and my Audi looks brand new again.  Hopefully, bringing the communication issues to the owner's attention insures they do not occur for future customers and I believe they won't . In an effort to prove they were dedicated to ensuring i had a quality experience with Icon, they comped my deductible and continually apologized for the issues.  I think it takes a lot to admit when a mistake is made, especially by a large company, and I think it says a lot about the character of the ownership that they went to such lengths to ensure my end experience with icon was positive.  My rating overall is a B simply b/c the communication issues did occur and you can't make them go away - however, i would recommend the company and would use them again in the future if i (unfortunately) had more collision damage. 

They are the best! Ordered parts in one day, fixed car overnight and then washed it and vaccumed inside . We had to pay it for ourselves and even got to use an Angie's list $50 coupon. Excellent to work with.

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