"Thank you sir I really appreciate your Great review we were happy to serve you as a great customer. We really appreciate you and your business. Feel free to call us for any questions or concerns on your new installation. Thank you very much."

"I beg your pardon, ma’am I showed up on a Saturday as soon as I could to help you I looked at your situation And you had an improperly installed icemaker line that was improperly attached under your kitchen sink waterline for your faucet ran under the cabinets in through the wall, and just poked out of the sheet rock with no shut off valve. With all of that being said I asked you do you need this waterline you said no I said are you sure cause I’m just going to go ahead and delete it you said OK so that’s what I did I did what you told me to do now just because you didn’t understand what I said it’s not my fault, but I plainly asked you if you needed it and if you wanted me to delete it, you said yes so I’m sorry that you’re disappointed I’m sorry that you didn’t understand me but that’s not my fault. I guess you forgot to relay that message in your bad review of me you didn’t say any of this, so when you make a statement about somebody, be sure to say the whole story, the whole truth and nothing but the truth oh, and one more thing yeah it was a moderately quick fix but it was what you wanted or at least I asked you did you want me to delete and get rid of this waterline? Did you need this waterline? Oh no I don’t need that waterline so you said so just setting the story straight. I have never ever not once performed a job for my customer that they did not agree with because I always ask my customers what they want and how they want it before I do it, so help me God."

"Thank you very much Dr. [Member Name Removed]"

"Thank you sir!"