HERBI-SYSTEMS INC
About us
Since 1984, Herbi-Systems has been producing green, beautiful lawns throughout the greater Memphis area. We are committed to providing top quality service to every customer. Your lawn will be nurtured by professional applicators using only state-of-the-art products and equipment. We pride ourselves in caring for your lawn and take this responsibility seriously. Doing whatever it takes to make certain you are satisfied with our service—that’s our goal. Isn’t that what you would expect from the best in neighborhood lawn care?
Business highlights
41 years of experience
Services we offer
LAWN AND YARD WORK. LAWN FERTILIZATION & TREATMENT. LANDSCAPING. TREE/SHRUB CARE. LAWN DISEASES. TURF GRASS. AERATION. SEEDING. IRRIGATION MAINTENANCE AND REPAIR.
Accepted Payment Methods
- CreditCard
Reviews
4.676 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 3% | ||
| 5% | ||
| 1% |
Showing 1-25 of 76 reviews
Frances B.
Mar 2020
Good.
Kathryn S.
Apr 2018
They've been professional from start to finish. I requested a quote on line and they came out the following day. The estimate was thorough and clear. They called back to follow-up and it was easy to get services started. It hasn't been long enough to say if they will kill my weeds :) but we've been happy with Herbi-Systems and plan to continue with regular service.
Erwin B.
Jul 2017
They do everything from lawn, tree and shrub care to applying lawn chemicals and killing insects and hat kind of things. We had spent in a year about 7 or 800. They also work on irrigation systems which we have on our property. They came out to tune up the system to get it to distribute the water properly. This is the type of problem you start dealing with this stuff. In one place in front of our home, the system was spitting out too much water and keeping the ground too stuff. The mowing service you couldn't mow the grass, so we had to get that cleared up before the season started. They are competitive. They are a first class company. You never have to call them back, because they call you after everything they do. Any criticism you have they send somebody out to fix them. I don't know any other company that works on that basis. What place you know where they actually follow up by calling you to see if you're happy with what they did. That is a unique service. I'm using them now and will continue.
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback with your continuing services over the years. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
LaBonne D.
Jul 2017
.
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback with your continuing services over the years. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Carrie T.
Jun 2017
I would highly recommend Herbi-Systems. I've used six or more companies in the past and Herbi-Systems seems to have better chemicals & very knowledgeable associates. Unfortunately, I graded with a B rating due to a temporary technician we had for the past eight months. Our original tech came back recently and our lawn has never looked better. Sometimes you need to determine if the problems you're having are with the lawn service or technician.
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback with your continuing services over the years. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Glenda E.
Apr 2017
Sometimes they are spraying for weed, sometimes they’re fertilizing something else. It depends on the season.
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback with your continuing services over the years. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Glenda E.
Apr 2017
It was $95.86 for the ants. They always call and let me know when they are coming and they leave a ticket on the door that they had been there. They are on time, but they don’t have to be there at a certain time. They are very professional. They are very pleasant men that come out and do this work. I have a contract with them and I use them all year. The best thing is the technicians that come out to do the work. Just one technician comes out to do the work. It doesn’t take long to do the work, maybe about an hour, it depends on what they are doing. They always give me little notes. They write little notes on the ticket that they leave on the door. They’ll say something like, it will take longer for wild grass to die down due to the weather. That is nice to know. They let us know what kind of condition the lawn is in, if we need anything extra, which we never do. It just helpful notes that they give. That is what I mean by, I like the technicians. I think they come out once a month.
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback with your continuing services over the years. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Vivian L.
Dec 2016
Great, very professional and friendly
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback with your continuing services over the years. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Elizabeth M.
Mar 2016
.
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback with your continuing services over the years. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Elizabeth M.
Oct 2015
Our yard looks better than it has in 28 years!
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Bob H.
Sep 2015
unknown
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Ravpreet G.
Jun 2015
unknown
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
David S.
Feb 2015
unknown
Carol D.
Oct 2014
unknown
Sondra O.
Oct 2014
They always call me before they come out, and I'm very happy with that arrangement. No other company does that, and they always check back to make sure that I am satisfied. They are always able to accommodate me and my needs. They do wonderful work!
Gail G.
Sep 2014
unknown
John S.
Aug 2014
They don't kill the things they shouldn't and they don't mess with my neighbors yard. They call you to check and see if you're happy with the results and if not they come back out and do it again at no additinal cost to you.
Russell H.
Jul 2014
Killed several areas of grass by leaving a ton of fertilizer on some spots, they said that they would replace the grass again, I called and let them know if the grass came back I would hire them agin, Needless to say the grass did not come back. Another funny thing is the technician that cared for the lawn always rated it the same, despite a deteriorating appearance, either he was blind, or he didn't want his boss to get on his case. Either way he should have considered the customer first. Lemme kill your grass should be the slogan.
Response from HERBI-SYSTEMS INC
"In the event a customer is unhappy with our services, rest assured that we take the matter seriously. We began taking care of the Members lawn in the spring of 2012. The Member initially contacted our office in the spring of 2013, 16 months ago, to have the technician’s manager, the Territory Manager, look at a yellow spot in the lawn. The Territory Manager indicated that the yellow spot was “fert burn where it looked like the technician had spilled fertilizer on the lawn.” Instructions were given to the Member to water the lawn and if the area did not improve, we would come out and sod the damaged area. A few months later in the summer, the Member asked the Territory Manager to call him because the damaged area was not coming back. The Territory Manager talked to the Member and told him that he would give Four Seasons Lawn Care the Member’s address so that the damaged area could be sodded. Four Seasons went out and sodded the damaged area. Last fall, the Member again contacted our office requesting the Territory Manager call him regarding burnt areas in his lawn. The Territory Manager spoke to the Member regarding the area next to the original damaged area (which was repaired with new sod), and the Member said he would wait until spring of 2014 to see if the lawn came back. The Territory Manager told the Member if it did not, we would be happy to come out and sod the damaged turf surrounding the new sodded area. In the spring of 2014, the Member called and cancelled his services with us stating he was going to wait and see what a section of his lawn was going to do this summer. A few months later the Member posted on Angie’s List that he was unhappy rather than contact our office. Shortly after the Member posted the review, we received notice from Angie’s List. Pursuant to our office policy, we entered a Manager’s Inspection to have the Territory Manager inspect the lawn. The Territory Manager inspected the lawn and determined that some additional areas of the lawn needed to be sodded. The Territory Manager arranged for Four Seasons to have those additional areas sodded. Four Seasons needed clarification on the areas that needed the additional sod. On July 29, 2014, we spoke with the Member and he was going to mark the spots that Four Seasons needed to sod. On August 19, 2014, the Territory Manager followed up with the Member to see if the lawn was doing better. The Member stated that he was happy with the sod job and that at this time he was not ready to re-activate but if in the future he changed his mind, he would contact us. Herbi-Systems is sorry for the damage that the spilled fertilizer caused to the Member’s lawn, but hope that the steps taken to replace the damaged turf has corrected the situation to the Member’s satisfaction."
Sulayman S.
Jun 2014
unknown
Murriel C.
Apr 2014
The commercial is true - they do know how to kill your weeds!!! Best this yard has ever looked!!! I would highly recommend this company.
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
Patricia G.
Jan 2014
They always do a good job and have been coming to the house for years. They always follow-up to make sure the lawn is in good condition and that I am happy and satsified with their service. I would recommend them.
Response from HERBI-SYSTEMS INC
"Thank you so much for taking the time to provide us with your feedback. We are so glad to hear of your satisfied experience with our company. Each and every customer is highly valued and so is their feedback. We certainly enjoy servicing your lawn and having you as a customer. Please never hesitate to contact us if you ever need anything. Cordially, Herbi-Systems, Inc."
E.W. B.
Aug 2013
Services always have been exception. So, too, have office-based services such as follow-ups to ensure that I was satisfied.
Peter C.
Jul 2013
Technician was courteous, and explained what he would do, and what I should do or not do after application. He also indicated that he would return in approximately ten days for a follow-up application. He answered all of my questions, and left a printed brochure that explained the timing of various product applications. He made sure that I understood I could opt out of one or more applications if I wished, only paying for the services I actually used.
The lawn responded to treatment exactly as the technician explained. The follow-up application removed more weeds and crabgrass, and the lawn is looking much better than before.
The lawn responded to treatment exactly as the technician explained. The follow-up application removed more weeds and crabgrass, and the lawn is looking much better than before.
Rodney N.
Jun 2013
Perhaps that should be the new saying, "Let me kill your grass." I don't understand how the technician who comes out 7 times a year doesn't notice the supposed fungus I had. Timeline: 2012 best looking yard on the block using Herbi (started in spring 2012) then went dormant, then lime application 12/11/12 and yard starts looking clumped. Black clumps worsened after 2/5/13 fertilizer treatment, on a dormant lawn mind you, but I figured because technician had just been there that everything was fine as no notes were left on paperwork. Black clumps turned to brown with increasing bare spots and then another fertilization on 4/6/13 on dormant lawn and again no mention of problem. I called 4/15/3013 to report problem and another technician came out and said I had a fungus and wanted $112 to fix. I gave the go ahead the same day and the fungus was not treated until 4/30/13. At this point a huge area of the front yard looked dead, and still looks dead to this day 6/11/13, but was fertilized again 5/17/13 with no mention of lawn condition or treatment. I called early 5/28/13 to report continued problem and an office worker said she would have the technician call me. Late 5/30/13 I had no contact with technician and telephoned office. I was told that they had some office staff problems and that the message must have been lost. This customer was also lost along with 2 neighbors that were going to change to Herbi based on how my yard looked last year but changed their minds based on how it looks now. Thank you Herbi for making one of the best parts of my day, coming home, an absolute eyesore.
Response from HERBI-SYSTEMS INC
"In the event a customer is unhappy with our services, rest assured that we take the matter seriously. It is our policy to contact each customer after every service to check on results. Below, we have outlined the details of events leading up to the Angie’s List Member complaints, along with our responses, personal attention and services, which also included a complimentary application. April 15, 2013, Herbi-Systems received a phone call from the Member to inquire if his technician treated the left side of his lawn. Our company generated a customer call for the technician to follow up with the Member regarding treatment being done on the left side on his lawn, but there was no mention of dead spots. Our technician then called back that same day and confirmed that he is treating the left side of his lawn. April 23, 2013, The Member called in and requested that a manager looks at the dark spots in his lawn. The Herbi-Systems office staff entered a Manager Inspection Service call to review the lawn’s dark spots. April 24, 2013, A Herbi-Systems Territory Manager met with the Member about the dark spots, which was a fungus. The Member called and agreed to a fungicide application. The fungicide application was entered into the system and documents were printed. April 30, 2013, Fungicide completed. May 30, 2013, The Member called Herbi-Systems and cancelled the account due to dissatisfaction with the dark spots and fungus. At Herbi-Systems, a Manager Inspection is generated when a customer cancels due to dissatisfaction. A Manager Inspection was then entered to follow up on the Member’s lawn. June 3, 2013, The Herbi-Systems Territory Manager conducted the Manager Inspection and informed the Member that the lawn looks better, that it will take time for the grass to fill in, and to call him back with any questions. June 14, 2013, Herbi-Systems contacted the Member in response to the Angie’s List complaint. A customer call was generated and the Territory Manager spoke directly to the Member. The Manager called the Member back the same day, although the Member had limited time to discuss the matter, the Manager communicated to the Member that Herbi-Systems will provide a free fungicide application and arranged for the two to meet. June 18, 2013, The Herbi-Systems Territory Manager met with the Member while applying the fungicide and persuaded the Member to stay with Herbi-Systems to get the problem fixed. Herbi-Systems sprayed a fungicide at no charge and told the Member that the company would schedule a return visit in three weeks to check on his lawn. The Manager also placed a follow-up service call to add more fertilizer to the Member’s lawn. June 21, 2013, Per the Territory Manager Inspection, the Member’s technician treated the Member’s lawn with a free courtesy service call to treat with more fertilizer. July 2, 2013, The Herbi-Systems technician provided a (free of charge) regular program treatment with fertilization and weed control application. July 09, 2013, The Herbi-System’s Territory Manager evaluated the progression of the lawn and noticed the bare spots are gradually filling in and looks a lot better and that he would be back for another manager inspection in another three weeks. The Herbi-System’s Territory Manager will continue to follow up on the Member’s lawn every three weeks to inspect the lawn until the bare areas are filled completely and the Member’s lawn meets his satisfaction. Results on future service coming soon."
Debbie M.
Jun 2013
unknown
Licensing
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FAQ
HERBI-SYSTEMS INC is currently rated 4.6 overall out of 5.
HERBI-SYSTEMS INC accepts the following forms of payment: CreditCard
No, HERBI-SYSTEMS INC does not offer free project estimates.
No, HERBI-SYSTEMS INC does not offer eco-friendly accreditations.
No, HERBI-SYSTEMS INC does not offer a senior discount.
No, HERBI-SYSTEMS INC does not offer emergency services.
No, HERBI-SYSTEMS INC does not offer warranties.