Hensley Heating Co

We recently moved into a 13 year old house. I called a different heating and air company out to service my furnaces.  When they came out (different company that had done prior AC work on this house), they shook their heads when they saw the furnaces. They told me all 3 humidifiers were leaking, and said prior homeowner had 3 incorrectly (and not working) installed electric air filters (installed where the Trane Perfect Flow filter should have been).  They told me they'd call me back the next day to give me a quote on fixing everything (and they never did).. While the other company was here, I went through some paperwork, and saw that Hensley had been the original company that installed the furnaces. Thinking they would shed some light on the weird install of the electric air filters, I called them. They came out within 24 hours. John was the nicest guy that came to my house from Hensley. He looked at everything (was at my house almost an hour) and he said for $335 (or so) he would replace the humidifier filters (hoping that would fix the leak since they were clogged) and fix the filter situation for all the furnaces. Turns out Hensley was not the onethat put those electronic air filters in backwards. He came back the next day with 2 other people. He sealed up and removed the non working electronic filters and built a new niche for the new filters. He did a lot of work on the humidifiers and turned out they were broken beyond repair. I 100% trusted John and felt like he was extremely honest. Since he could not get the humidifiers working, the bill was reduced to $225, and they were at my house 2 hours, plus the original service call where he looked at everything (I did not pay anything on that visit). 100% will use them in the future for heating and air needs. I might add I have had a lot of contractors in the house doing work, and most send out young, somewhat inexperienced workers. John seemed very experienced, honest, and ethical.

From start to finish, the experience with Hensley was a nightmare.

Hensley Heating & AC Company did extremely well. There was a week wait because they were so busy. They did inform us of that but we were willing to wait because we wanted their service. They were good about coming out for the appointment they set. They fixed the problem quickly.

I was very unhappy with them. The unit's not cooling our home efficiently and it was a bigger unit than was needed for the size of the home we have. I didn t think the unit was working properly. I called a month ago to complain about the problem and they still haven't even called me back. They're trying to wait for my year warranty to run out. I told them I have an infant and young child in the home so we needed it cool and they didn t seem to care at all. They really suck. The owner's daughter answered the phone when we called and she was rude. I wasn t sure of the price of the unit because it was added to the cost of the home.