Glass Doctor of Memphis

Carl Atwater and Todd Avery did an awesome job with install my glass to my patio door. Carl and Todd replaced my glass and cleaned up all the glass. They provided a high level of good customer service and good quality work. I loved their work ethic plus they showed good teamwork.

We had a wonderful installation tech named, Todd, who was prompt, courteous and efficient. We would use them again for any window needs we may have that come up. We did have an extended wait for the windows to come in; however, that was out of the company’s control due to Covid.

I hired the Glass doctor to fix my double pane Window last month prior to selling. The window failed inspection and the Glass doctor was called back out. The representative came out and advised that the window was measured wrong and was too small. Since then , they have tried to patch it without replacing the window. Today, 9-17,2019, the presentative came out today to re-fix the window due to it failing inspection. He didn't have the right materials and couldn't fix the window. He took the window out and Left to go get a part and never came back. I called back several times and only got the round around. It's now 245 and my house is still open because there is no window installed. It is inside the room on the floor. I was told he had a emergency, as if my job was not. The lady that answered the phone was very uncaring and unconcerned. She told me she didn't know what to tell me. I couldn't talk to the manager nor the owner. Very very poor business practices. If this is the way they treat customers, I feel sorry for the community they serve. Still no call back from anybody and this window cost in excess of $400.00. Would have given zero stars, but that is not one of the choices. The owner should know how his business is being run while he is supposedly out of town, per the person who answered the phone. I would not hire them to watch my dog, letting my home repairs. Surely disappointed.

Professional service from start to finish at a competitive price.

Swapped it out with no issues. Quick and easy.

They provided a prompt quote, showed up as scheduled, helped install & clean the glass, and were professional.

Great! Nice job and so much less than the competition!

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The guy that was sent out was excellent!

Estimate was done within minutes, arranged to drop off my car the next day. Received a call around 11am that my car was ready. Paid the price as estimated. Service was friendly and prompt.

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Replacing a windshield with the manufacturer's brand is too expensive, so I hunted for a non-dealer company. The Glass Doctor folks were nice, and the man I spoke with on the phone seemed knowledgeable. On the basis of my description of the crack, he explained how it was now too large to be repaired, and the windshield would need to be replaced. He asked if my car had an electric ice melter (or something), which I obviously did not know at the time. After getting prices from different vendors, I went with Glass Doctor. (Prices were about 1/4 what I would've paid at the dealer for a dealer-brand windshield.)
     When I called to arrange to have the windshield replaced, I was told they no longer do mobile replacement windshields, although everything I'd read said that they did. However, they weren't far from me, so I decided to take the car in and made an appointment for a few days later. I mentioned that I was still unsure whether the windshield had a melter and was told they would get both types delivered from a local supplier and install the one that matched. (I later learned from my manual that it did indeed have a melter.)
     On the day of the appointment, I had planned to wait for my car, as the replacement was only supposed to take 60-90 min. Fortunately, a friend drove me anyway, because when I arrived, the Glass Doctor said they did not have the windshield yet. I asked when they would get it, and they said, "Probably within an hour or so." To my mind, that also meant added time to actually replace it. I didn't see anywhere to sit in the small lobby, so left with my friend. 
     I called several hours later to see if the work had been completed and was told they were just about to call me. There was some mixup with the bill when I arrived to pay and pick my car, and the Angie's List coupon did not apply because "the windshield was already discounted." In all fairness, the coupon did say "residential," which my car was not. Still, they gave me a good price after the new-person mixup was resolved.
     Later, when looking at the windshield, it did not seem that this new version had a heater, but I'm only guessing because it did not look the same along the bottom--all black vs metallic like the original. Additionally, a few hours after picking up the car, the satellite phone signal chip, which is stuck to the center interior of the windshield, popped open, and I could see a piece of foam tape inside that was being used to hold it shut--it wouldn't click back together. Did the technican break the chip housing? Was the phone tape in there originally? I don't know. I just know that it was holding together fine when I took it in. I was going to call the Glass Doctor to see if they would fix it, because my Bluetooth now only worked intermittently, but instead, and unexpectedly, we ended up selling the car--not because of the broken sat chip!

Started Replace home window. I dropped off the window and
was given 5 days for completion. I receive a call stating that the
subcontractor that the owner of the franchise uses sent the wrong window. Franchise
owner sent the correct data but his subcontractor got is wrong. Then I was told
it was going to take another week to correct. In mean time I had a hole in my house for two weeks. There was NO sense
of urgency or customer?s service when I asked about a lower payment for poor
service. The owner of the franchise refused since it wasn?t his faults even
though it was his choice to use the subcontractor that he used.

It was ok

Not only are these guys incompetent, but they are clearly in the business of swindling people as against glass repair work. Extremely rude and unprofessional on the phone, if at all you talk to them.

If the fabricator that made the glass top wrong, is that the end consumer's fault? I worked with Glass doctor, not the fabricator and could not care less what service provider is used for fabrication. I do not disagree that I was refunded the 173 USD paid on Credit card towards the glass, but since service was not performed Glass Doctor also owes me the 40 bucks for the pattern services that was paid via check.

Bottomline- Glass Doctor has FAILED in providing me the services promised; and they still owe me 40 USD.
I will not recommend them to anyone. They will entice you with their attractive prices, but dealing with their incompetence and uncourteousness doesn't make it worth it. Clearly, you get what you pay for.




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They sent in a person to take a pattern of the glass top. That pattern was taken very unprofessionally and it eventually turned out to be incorrect.
When they came back (1 week later than promised) to install the glass, it did not fit. No surprise since they did not take the pattern right in the first place.
They refunded me th 175$ that i paid as advance towards the glass, but have not refunded me the 40$ paid towards the pattern service. I don't mind paying that if the service is done right, which in this case it was not.
Not sure i'd use them again.

It went well.  They got right on it right away.  They didn't take long to get the job done.  Their price was a little less than the other place.

That was fine. They were very nice and accommodating. The price was very reasonable and I think they did something with my insurance too. They handled everything. They came to me. I didn't have to go to them. They fixed it while I was at work, in our parking garage.

Good experience!

Showed up on time and delivered and installed on time as well.

They clean everything good. My wife said they’re pretty quick. The price was competitive and it was like everybody else. They were on time.

The service turned out fine. Insurance took care of the service. He did try to put it in one day and it did break the first time. He came the next day on a Saturday with a new window and that service worked out fine.

I got a rock peck on my windshield and took it immediately to service provider to see if it could be repaired.  They charged something like $60 to do it, and were very nice and clearly stated if it couldn't be repaired, that amount already spent would be credited towards the purchase of a new windshield.  They repaired it but the following day, the rock chip spread to over a 3 foot long crack, so I knew it had to be replaced.  I took it back to them and they put in a new windshield and credited me for the amount spent on the attempted repair.  The only issue I had was on the original installation of the replacement windshield.  Apparently the technician who installed it didn't seal it properly nor did he test it to make sure it wouldn't leak.  I immediately left from the installation and had to take the vehicle out of town.  Had about a 900 mile road trip.  Unfortunately for me, because the windshield was not sealed, it had an air leak and the whole trip, it sounded like one of the windows were cracked a bit.  Very loud and very stressful to tolerate.  Then, one evening it rained while I was driving and I had water seeping in the windshield, dripping on my legs and the steering wheel.  When I returned from the trip, I returned to the service provider and they very happily fixed it.  They were very nice and very apologetic.  Still the grief of it all and the fact I had to return to them to get what should have been down properly the first time re-done was a bit frustrating.  But, mistakes happen - main thing is, they made right the wrong and were very concerned that I was happy in the end.  That is why I stated I would use them again.