I have used them twice. This time I needed to have a down comforter cleaned. I have not picked it up yet. But the first time, I dropped off several pieces of clothing that were too decorative to wash myself- they had embroidery or sequins.... I rarely use a dry cleaner - only for something I positively can't wash myself. They are an old-fashioned kind of place - and I mean that in a perfectly positive way. They are friendly, pleasant, - make you feel as if you're a regular. The building is easy to access - drive in, drop off, drive out. I was surprised to learn the first time that they don't give you a receipt or stub. But I now think that's part of the charm - we're all in this together - again - an old-fashioned feeling. The price was good. $25 for the comforter. I honestly have forgotten what the price was for the clothes, but remember feeling that it was a good value.