CUSTOM ELECTRONICS
About us
Custom Electronics is family owned and operated and has been serving your electronic repair needs since 1989. We offer fast and friendly service on all makes and models of digital and analog direct view, LCD and Plasma TV, Digital Camera, Camcorder, and Video Recorder products.
Business highlights
36 years of experience
Services we offer
AND VIDEO RECORDER PRODUCTS., CAMCORDER, DIGITAL CAMERA, LCD AND PLASMA TV, REPAIR SERVICES FOR DIGITAL AND ANALOG DIRECT VIEW
Accepted Payment Methods
- CreditCard
Reviews
4.47 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 14% |
Showing 1-7 of 7 reviews
C P.
Feb 2016
The technician they sent out was amazing. He has been doing this work for over 30 years, and his knowledge was amazing. In addition to that his personality was a plus. He answered all of our questions, and helped us to reprogram our system that I think was beyond what was required. I would recommend this provider to any of my friends. This TV was bought from HHGregg, with a 5 year extended warranty. The people at HHGregg were @ss^holes, but I went to their Warranty provider , who put me in contact with Custom Electronics. Although the parts needed were backordered by Sharp for two months, my contact at Custom kept me informed all along the way. Jennifer is GREAT!
William S.
Feb 2015
unknown
Response from CUSTOM ELECTRONICS
"[Member Name], The girls informed me that Samsung was going to take care of that unit for you, this is great news! Thank you for taking time to leave your comments. Joe Weibel"
Diana H.
Oct 2014
Joe spent several minutes diagnosing our TV and determined the Optical Engine Assembly was bad. He didn't try to push us to repair the set, instead , he provided us with a very clear option to either spend upwards of $500 to repair it or replace the set. The in-home visit was worth the time and service call cost. I am very satisfied with our decision and will use Custom Electronics for future IT help.
Response from CUSTOM ELECTRONICS
"[member name removed], Thank you so much for your review. It was very nice meeting you both. Joe Weibel"
Michael A.
Apr 2014
They were very deceptive trying to scare me into using them or I would lose all my pictures when that was not true at all. They tried to charge me $259.00 to fix a camera that could be replaced at half the price. I declined service but did have to pay $75 plus tax just to have my camera looked at. They kept telling me I had corrupted media and they would not recover them unless I used their service. My son put the card in the computer and there was no problem with the card at all. I feel like they tried to dupe me into spending a a lot of money for no reason. I would not recommend them to anyone.
Response from CUSTOM ELECTRONICS
"[Member name removed], I'm so sorry to hear that you were not happy with our service, we constantly strive to create a great customer experience as is evidenced in our overwhelming positive feedback on Angie's List and all other review sites. While I respect your opinion and appreciate your somewhat less than constructive criticism, I would like to offer a more realistic image of your visit to our store in April 2014. You brought your Nikon D50 to our store on 04/17/14 stating that it, "Won't do anything". We diagnosed the problem later that afternoon and provided you an estimate the very next day to replace the SD card reader. The repair charges were very reasonable and customary based on that type of repair. I'm not aware of a Nikon D50 DSLR camera being available for the $129.00 you point out in your complaint, the retail price in 2014 was approx. $479. There were 58 images on the SD card installed in your camera, 12 of which were corrupted and unreadable. We simply offered to recover those images at no extra charge if the repair was approved, you were never told that "all your images would be lost", my staff never attempted to intimidate or "scare" you into approving anything. They were never "deceptive" at any time in the process and always courteous to you, answering your questions and addressing your concerns. Once again, I'm sorry that you felt as though our level of service was so bad that we deserved an "F" rating in your review, it's the only "F" rating we have ever received in over 25 years in business, this speaks to itself. Thank you, J. Weibel Custom Electronics"
Darrell B.
Jul 2013
Outstanding! We reviewed possible causes and solutions ! Discussed manufactures suggestions and look at set Dx ! A informed plan of action was followed, with parts provided by manufacture at no charge. Commitment to sevice and a level of dedication that is commendable.
Response from CUSTOM ELECTRONICS
"[member name removed], I can't thank you enough for your kindness as well as stellar patience during this process. J. Weibel"
Howard D.
Jun 2008
I took them a JVC television (approx. a 15 year old tube type) Within a few days I was advised of the problem and was given an estimate for repairs. Within a reasonable amount of time to account for the time it took for parts to be shipped in, the work was completed to my satisfaction. Final cost was exactly the same as the original estimate. They were very courteous, and did everything they said they would do. I would highly recommend Custom Electronics to anyone in need of TV repairs.
Response from CUSTOM ELECTRONICS
"Thank you so much for your review, we appreciate you sharing your experience! J. Weibel"
ROD S.
Oct 2006
They had fast service, a reasonable price, and obviously well-trained in modern media repair. There was a $35 diagnostic fee.
Response from CUSTOM ELECTRONICS
"Thank you so very much for your kind review of our business. We hope to serve you again. J. Weibel"
Licensing
State Contractor License Requirements
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FAQ
CUSTOM ELECTRONICS is currently rated 4.4 overall out of 5.
CUSTOM ELECTRONICS accepts the following forms of payment: CreditCard
No, CUSTOM ELECTRONICS does not offer free project estimates.
No, CUSTOM ELECTRONICS does not offer eco-friendly accreditations.
No, CUSTOM ELECTRONICS does not offer a senior discount.
No, CUSTOM ELECTRONICS does not offer emergency services.
No, CUSTOM ELECTRONICS does not offer warranties.