Coopertown Chimney & Wildlife Services

"We, here at Coopertown Services, are saddened to read your review of our company. We do appreciate the "A" status you gave us regarding our quality, responsiveness and punctuality; however, you suggest that we lack professionalism and competitive rates, both of which we would like to address. To start, you state that our technician (one of the only thirty-four MasterSweeps in the entire United States; www.csia.org) created a "doom and gloom" tactic to pressure you to commit to repairs immediately. It is important to remember that Chimney work is a specialized field and that our loyal customers trust us with the 'green light' to literally build a fire in the middle of their home. We take our inspections and this responsibility quite seriously. Once a Coopertown technician finishes an inspection, it is our responsibility to inform our customers of everything we found during our inspection. We take great pride in identifying all of the imperfections found with our camera technology, which ultimately allows us to keep our customers among the safest in Memphis when it comes to their fireplaces. As a result, we can understand that some customers may have a "doom and gloom" feeling at the end of the appointment, and it is unfortunate that you received less than perfect findings. But we are happy that you chose us to correct those imperfections and even happier that you were able to receive the 5% discounted price for booking immediately. We apologize that this put pressure on you, but this common sales practice is put in place to benefit both us and you. Furthermore, you state on your review that our pricing was quoted at the $10,000 point. We want to address this so any potential future customers are not misinformed. Our records indicate that you were quoted pricing for three different services: Exterior Water Repairs, Interior Chimney Repairs and Full Home Animal Removal Work. If you add the price of all three of these estimated repairs together, the amount is still shy of even $7,000, while including a warranty offer on all three jobs. We are happy to resend you the work orders if you would like to see these numbers again. We hope that this clears up any confusion or frustration in regards to our professionalism and our rates. We regret that you had anything less than a perfect experience with us and hope we can redeem ourselves for you in the future."