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Cannon Brothers A/C & Heating Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
DBA -Cannon Brothers Air Conditioning & Heating Inc
Business highlights
Emergency services offered
35 years of experience
Services we offer
heating and air conditioning sales & service commercial & residential
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.526 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 4% | ||
| 8% | ||
| 0% | ||
| 8% |
Showing 1-25 of 26 reviews
William G.
Jan 2023
We've been pleased.
Kenneth W.
Sep 2018
Solved the problem very quickly
William G.
Aug 2017
Its $135 a year. They check the furnace and clean that. Then they change the filter. Then outside they wash out the compressor area, they clean that up. Then they check the freon levels. If there is something wrong with it they check it and they fix it. There is an extra fee for that. I have been using them for more than 5 years.
William G.
May 2017
They do everything fine. I am impressed with the people they send out. They seem professional. They do their work. They clean up nicely, and they leave. They are reasonable. I think its an good price. I haven't compared it to anyone else. I have been with them for years, and it seems fair. I'm not complaining. I don't want to go into the attic. Its working for me not doing it, the price is fine. I couldn't fault them on quality. They clean it out, and its running good. I don't go around and check them. I don't go up in the attic to see how it is. No reason to doubt the quality. When they say they are coming, they come.
William G.
May 2017
They do everything fine. I am impressed with the people they send out. They seem professional. They do their work. They clean up nicely, and they leave. They are reasonable. I think its an good price. I haven't compared it to anyone else. I have been with them for years, and it seems fair. I'm not complaining. I don't want to go into the attic. Its working for me not doing it, the price is fine. I couldn't fault them on quality. They clean it out, and its running good. I don't go around and check them. I don't go up in the attic to see how it is. No reason to doubt the quality. When they say they are coming, they come.
Richard R.
Mar 2017
Great. Very happy.
Amy S.
Jan 2017
The work was on warranty.
Amy S.
Jan 2017
They were efficient. They figured it out quickly and took care of it quickly. The workers were very professional.
Shirley L.
Nov 2015
unknown
Emma B.
Sep 2014
unknown
Shirley L.
Aug 2014
unknown
Kerri N.
Jun 2014
unknown
Ray N.
Jun 2014
The service went okay. They checked the AC unit. They recommended some additional service, but I declined. Scheduling was very easy. I feel like the deal was more to get customers to purchase additional services.
William B.
May 2014
Professional and punctual. I was able to easily schedule an appointment. The technician thoroughly inspected and cleaned the unit. He also explained what he did and let me know that everything seems to be in good shape. Great experience from, what I believe to be, a very reputable company
Gracey S.
Jul 2013
I was having trouble with my digital thermostat. First, they said it was a fried control panel on an ac unit and that I needed to replace it, which they did. This cost 483.00. A month later I was having the same trouble. I specifically asked that the service technician look at the wiring on the ac unit before replacing any thermostats since that was the problem last time. But, instead of checking the wiring on ac unit, the service tech replaced the thermostat first and THEN when the problem wasn't fixed went and checked the wiring which, indeed, was the problem. They still charged me for 2hrs labor AND a new thermostat. When I called to complain, the representative from Cannon brothers was rude and tried to bully me for almost 30 min. I explained that I did not want to pay for the thermostat, since it was not the problem. He said that he was going to come and take back the new thermostat and give me my old one back. I still had to pay for the 2hrs of labor. So, I ended up paying another 190.00 on top of the 483.00 I had paid from the first visit. It was a waste of time and money.
Response from Cannon Brothers A/C & Heating Inc
"(Member name removed) specifically called in and asked to have thermostat replaced and to check wiring on unit. This particular thermostat had been giving her intermittent problems for some time and she was given a price to replace it the previous time we were at her house. When our technician arrived, there was no display on thermostat so he replaced it but outside unit still would not come on. Upon further investigation, he found burnt high voltage wiring to outside unit which was repaired. This would have nothing to do with the power to the thermostat since it operates on 24 volt low voltage. We most certainly did not try to bully you into keeping a thermostat, it was explained that we would bring out your old thermostat and install it at no charge."
June V.
Jul 2013
I researched companies under Angie's list and I chose them because they had like an A or something from you all. Anyway I totally disagree with that grade. I would not use these people again. Number one, I teach school, so I told the receptionist when I could get there. The repair man can early and then I was charged for his time that he got there even though I told the receptionist I can not get there, do not get out of school until 3:30, I can not get there until 4. Well he got here at maybe twenty minutes early or something, anyway I was charged for the time that he got he early. I thought that was unfair. The technician tended to be be a real, he was trying to impress me with his intellect, not his air conditioning ability but how much he knew about other things. I was just getting interested in getting my air conditioner fixed. In the end, just a few weeks ago, I had completely replaced, their repairs did not work. I feel like I kissed $700 good bye. I would not use this company again, never. I was totally dissatisfied, I did call them and complain, I just I will not use them. I played with the idea of calling them, I don't know where they got an A from, but I would not give them an A. I wish that I had called because the company that I ended up being referred to that ended up fixing my unit and getting it all fixed up, I would never use Cannon again, never.
Response from Cannon Brothers A/C & Heating Inc
"We are terribly sorry you did not have anything but the most pleasant experience with us. Upon arrival, the downstairs system was leaking Freon. You were given an option to either replace the leaking equipment or we could add a sealant to the system to possibly seal the refrigerant leak. You were thoroughly advised that this was not a guarantee to seal the leak, this solution usually works but there is a chance that it would not seal the leak. if you had only called in we would have been more than happy to take the price of the service and the sealant off of the price to replace the equipment. You were charged for 2 hours of labor to find the leak in the downstairs system which was in the evaporator coil, add sealant and recharge unit with 4 lbs of R-22 Freon, and check the upstairs unit for proper operation."
Patricia L.
Jun 2013
Came out and found that my unit was bad and arranged to install the next morning since I had no cooling in the house. They were very professional and by noon I had a cool house.
David P.
Dec 2011
I called Cannon Bros. after their office had closed for the day (4:30), but a technician on a service call returned my call after 10 minutes and offered to come that night, if necessary. He noted that it sounded like I had a bad blower motor and that he would be on overtime. I said that someone could come the next day. David Cannon left a message at 6:55 the next morning. I called back at 9, and they had a technician to my house at 9:45. Luckily, it was just bad capacitor on the blower motor, not the motor itself ($18 vs. @$160). The service call was $90. Overall, I was very pleased, and plan to call Cannon Brothers in the spring to check out my A/C unit.
Bart T.
Oct 2011
AC was not performing properly (low on freon). Scheduled a time to come out and troubleshoot same day (I called early). Technician was professional and troubleshot the AC unit (low on freon and the A coil was the source of the leak). Refilled promptly and did not leave a mess in the house or where he was working. A little pricey for 2lbs of freon but great service. Would recommend.
Carmella N.
Jul 2011
After they left and we turned on the air conditioner we heard a really loud noise. We called and one of the brothers came in and did something to it. He said he was going to have to order a new part and they would call us when the part came in. The noise had pretty much stopped, but they never called to replace the part. Whether or not they plan to call or whether or not they don't is a problem because they haven't let us know. They don't need to replace the part now because whatever adjustments they made has taken care of the problem. There is no communication and I have a problem with that. I know it has been hot here and I'm sure they are busy, but our biggest issue is that they are not communicating. It took them a while to come out and do the original installation and we even paid them before we were billed, so the fact that they are not getting back to us troubles me.
Patricia L.
Jul 2011
Great service on a very "hot day"
CHARLES C.
Jul 2011
overall the service call and service was excellent. i would not hesitate to use them again . the service man was very prompt and knowledgeable on the problem and it was corrected in short order.
Karen B.
Mar 2011
The service was excellent in quality, speed, price, and customer service. I can't give a higher recommendation than to the Canon Brothers. They are an excellent company demonstrating the true value of integrity. We were in dire straits in the middle of a Memphis summer without air conditioning. Some companies gave price quotes and time quotes that were obviously trying to take advantage of our situation, but the Canon Brothers gave quotes were they could make a reasonable profit and where we would be happy with the price, quality, warranty, and speed of service. Actually, we were more than happy with the entire transaction with the Canon Brothers from beginning to end. If you have any questions feel free to contact me. I don't think you can go wrong with hiring this company for your next heating/air service.
Alice A.
Dec 2010
It turned out wonderful. Everything is working fine. They showed up when they said they would, and came back when they said they would. It was a really good experience both times that I dealt with them. He is a very nice young man. The quoted price was exactly what it turned out to be. They were honest, up front, and very timely. They were there within 3 hours of me making the appointment.
CHARLES C.
Jul 2010
excellent repair and customer service treatment for a fair price.
Licensing
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FAQ
Cannon Brothers A/C & Heating Inc is currently rated 4.5 overall out of 5.
Cannon Brothers A/C & Heating Inc accepts the following forms of payment: CreditCard
Yes, Cannon Brothers A/C & Heating Inc offers free project estimates.
No, Cannon Brothers A/C & Heating Inc does not offer eco-friendly accreditations.
No, Cannon Brothers A/C & Heating Inc does not offer a senior discount.
Yes, Cannon Brothers A/C & Heating Inc offers emergency services.
No, Cannon Brothers A/C & Heating Inc does not offer warranties.