About us
AUSSIE PET MOBILE offers a convenient, affordable, reliable and efficient mobile pet grooming service to pet owners to maintain and achieve their pets' best well being. See website for additional service areas. We also offer other services: De-Shedding treatment, Aloe Skin treatment, Shave-Downs, Puppy Cuts, Clips, Flea & Tick Shampoos, Strawberry Milk Bath, Blueberry Facial, Teeth Brushing, Therapeutic Shampoos, De-Skunking and all our products are Bio-Degradable, Eco Friendly & Natural.
Business highlights
Services we offer
Mobile Dog & Cat Grooming
Services we don't offer
Veterinary
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 12% | ||
| 10% | ||
| 0% | ||
| 0% |
Filter reviews by service
I'm writing a review today however to complement the amazing work of Megan. By far she is our favorite groomer, as she has consistently made our fur babies look fabulous! She gives us feedback after every appointment on the condition of our pups skin and fur, makes recommendations and most importantly remembers any allergies or dislikes that our pups may have. Even on a day when she wasn't feeling her best she managed to do an outstanding job on our two fur babies. Our pets love her and looks forward to being groomed. We are extremely happy having her as our groomer.
I have used their service once before (Nov 2014). For that appointment, the groomer notified me that she was running late due to grooming a rescue pet that took extra time. When she arrived, she was very professional. Discussed the services to be provided and asked what I wanted done for my dogs. She did a great job trimming my first dog (who has a long, thick coat). In fact, I think it took her longer than expected because she only spent 45 minutes on my other dog.
Because they are a little more expensive than the groomer we used at our Vet clinic, we opted to wait until the new year to schedule the next appointment. When I received a text for $5.00 off my next grooming appointment, I called to set it up. I set it for the 23rd (today) at 13:30. At 13:35 I received a text from the groomer indicating she ran into problems and would be running 2 hours late. After discussing the punctuality issue with my husband, I opted to not reschedule. I texted the groomer back to indicate I didn't want to reschedule. I contacted the main office and spoke to Jeff, who asked if he could call me back after I explained the problem. Approximately a half hour later, I received a call from the groomer who explained all the problems she was having with the dryer in the van and grooming the rescue pets before my appointment. She tried to work out a way to make things right, but her only option was to request special permission from the main office to work on her day off. Her next appointment opening was not until the following Thursday afternoon. I told her I appreciated her efforts to make it right and her work previously performed, but I would have to make other grooming arrangements.
A half hour later, I received a call from Jeff asking if I wanted to reschedule for next Thursday. I told him no. After all the trouble I had to go through to adjust my schedule for today's appointment, I did not want to go for a third punctuality strike. I told him thank you and that I may consider setting up another appointment with them in the future, but they would really have to make it worth my while.
I hope that the punctuality issues will be better communicated in the future. They provide excellent service, but punctuality does not seem to be the case for afternoon appointments.
"Hi [member name removed], Thank you for your honest review; we really appreciate your feedback. I do understand you are disappointed, and I can completely understand that. I’m glad you value and like our services enough to have these feelings. I hope you received the personal letter I mailed you shortly after this incident. Instead of posting what I said in the letter in this response, which is what I usually do if I don't mail a letter, I'll just assume you don't need it said again here. If you do have any questions or concerns about anything I said in the letter then I would welcome your call. I am happy to know that you have scheduled another grooming appointment with us to see if we can correct our mistakes regarding our arrival time and communication around that. I know you have been pleased with our actual grooming services but are displeased regarding punctuality and communication around that so thank you for giving us another shot. Thank you again for your review and feedback; honest reviews like yours are the only way we can get better at what we do. Please don't hesitate to call us if you have any further questions or concerns. We truly value your business."
"Thank you for your review and we very much appreciate your honest feedback. We've tried calling you a couple of times, but haven't been able to connect. We'd love to hear from you, as we have some questions, which will enable us to learn from this experience and to improve our service. We are sorry to hear that you weren't pleased with our services and we completely understand your frustrations. Based on your comments, it looks like we shaved [dog's name removed] back on the 6th of December, due to matting and you were not happy that we had to shave him. You also mentioned that the vet did not have to shave him when you took him there with matting. A couple of thoughts: 1.) Matting can be different each and every time meaning it can be more severe or less severe each time so there's a chance the matting could have been more severe when we groomed him (but not necessarily). 2.) As a company, our #1 concern is the safety, comfort, and well being of each and every pet we groom. Grooming and looks are very important but not if they sacrifice any of these. With that said, if our groomers determine that de-matting a dog rather than shaving them will cause too much pain then they will choose for the shave down. If de-matting won't be painful then we will go the de-matting route but that is a judgment call on their part. Because we don’t know for sure the exact nature of [dog's name removed]’s mats at the time we thought it would be best if we spoke to you by phone so that we could dig deeper. We accept full responsibility for shaving your pet even if it was in the best interest of [dog's name removed]’s comfort to do so. Where the groomer definitely did wrong was by not consulting with you about the mats prior to shaving him down and letting YOU decide which route to go. We can give our recommendations, but it is your pet and not ours, so she should have talked to you prior to shaving him down. Again, your honest review has allowed us to teach all of our groomers how to handle this better next time. We sincerely apologize for not delivering on the exceptional service that not only you expected, but that we strive to deliver to every one of our clients. We of course love raving reviews, but reviews like this allow us improve and get even better, so we cannot thank you enough for your honesty and candor."
"Hi [member name removed]: It was great talking to you on the phone about this review and we very much appreciate your willingness to talk to us so that we may be able to learn. We understand you had trouble with the Angie's List site in getting across the things you wanted to say as well as the date that we serviced you. As we discussed on the phone we have done many things including putting in quarterly maintenance in the last year so that we don't have as many problems with our vans. We understand your frustration because something was broken on the van that serviced you and your pet. We are thankful and grateful though that you were pleased with the groom. Thank you again for bringing this to our attention as this has helped us immensely to put things into place such as our quarterly maintenance program. We look forward to serving you again soon."
Found via Angie's List. Made contact via phone and was scheduled an appointment for the same week. Stylist arrived promptly. Washed my big ol' German Shepherd without incident. Went lovely. Cost is higher than a regular groomer, but the convenience was so worth it! His shedding has been greatly reduced --thanks to the de-furminator treatment. I will be using them again.
I loved this experience. Yes, it's a little more expensive than what I paid elsewhere, but the fact that they came to my house and it only took 90 minutes totally justifies it.
My 15 year old dog's last grooming in October (from a different company) landed him in emergency surgery with a 4" gash in his throat that required 14 stitches. I wanted to make sure that his next experience went smoothly, and we are both very happy with the service.
Susan did an outstanding job from start to finish. I would definitely recommend them!
called and let me know the had finished. She did a great job and was very professional. My dog looked great and he wasn't scared.
"Thank you for your honest review of our care for your cat back on May 4, 2011. We take pride in our customer service and we appreciate our clients' honest feedback. I understand that you were not 100% pleased with our service when we came 2 years ago and we are sorry to hear that. Based on the information you provided, what I can disclose is our process for grooming pets. Our #1 concern when grooming any pet is the safety, well-being, and comfort of the pet first and foremost. Cats tend to mat close to the skin. The mats pull on their skin and can be very painful for your cat. Older cats are very susceptible to matting because they are not able to groom themselves as they do when they are younger. Even young cats are not very tolerant for hand de-matting due to the pain it causes when the mats pull on their skin. For older cats it’s worse because their skin is much more fragile and can tear easily. The lion cut is simply the very best option in the situation we faced with your cat. However, you should have been a part of that decision process. Our company policy is to immediately call the pet owner out to the van and consult them before proceeding. If a client chooses not to allow us to clip their pet and safely remove the mats with a lion cut, we will give the pet back to the owner with no charge. We always respect the wishes of our pet owners but will not compromise a pet’s health or safety. I apologize for the unsatisfactory service we provided you and your cat. We strive each and every day to satisfy our clients as well as provide a stress free environment for their pets."
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