Advantage Pool Service LLC

I use this company for my pool maintenance, and recently used them for resurfacing/retiling our gunite pool. Cindy and Fred are AWESOME to work with, their pricing was fair, and quality top notch. The 10 days of after-care maintenance fell on Father’s Day weekend, and they didn’t miss a beat with taking care of them pool. They are always accommodating when we need that on-the-fly cleaning before a party, and quick to respond when there is an issue. I’d highly recommend this business for any small to large pool improvement projects!

Unfortunately, Advantage has been on a gradual but steady decline for the past couple of years. The first 3 years or so I was delighted with their service. Great techs, always did a thorough job, never had a problem. These days, I consider myself lucky if I get service of the quality that I would have considered a "bad job" when I first started using Advantage. These days, it just seems the tech does the very minimum to get in, get out, and avoid a callback. I've watched a tech spend 20 minutes on the pool, then another 30 sitting in the van on the phone before finishing out the invoice and listing the full time (Advantage does use a flat fee so this practice did not alter the cost, but definitely the quality). I'm in the process of looking for a new provider now.

Poor results. No follow up. Difficult to get them to come back. Several hundred dollars later the pool water was still green.

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Fabulous job. Also provided free advice on other pool matters. Top notch service.

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All went well during the initial work to identify and fix the water loss issues.  A tear was found in the lining and repaired.  A line pressure test was performed, too.  This slowed the leak from 1/2 inch a day to 1/4 inch every two days. 

Advantage was contacted three times about the continued water loss, but never returned calls.  Side note, when they were on site, then showed up without notice (twice).  Lastly, they were polite and responsive on the phone, but the technicians on site were surly and not friendly. 

I initially bought a "Big Deal" from Angie's List to utilize Advantage Pool Service in April 2014. I had just bought a house with a pool and had no idea what the different selections on my filter meant so was hoping to get educated on that because I couldn't figure out why my filter wasn't priming (it is a self-primer). This young guy named John came by and talked my ear off about all the different chemicals, what levels of PH my pool should be at...too much information. I really just wanted to figure out why my filter wasn't priming but he said he had to get approval; spent another hour waiting around and talking...watching Ben 10 with my son...then finally he said he would come back the following day. He got my filter running so was happy about that. Advantage pool tried to charge me extra for it but I refused because I considered it part of the deal and they complied.



During the visit in April I asked to get an estimate on removing the diving board and replacing the sand in the filter; I left a couple messages after that and didn't hear from them. I would call back and get the excuse they were busy. At this point you would think that I would have given up on them and found another pool company but I felt like I had already invested my time in these guys and the grass isn't always greener on the other side so decided to persevere. In June 2014 I finally had them do the work, $391.22 which I thought was very reasonable. I've had them come back a few times since because the plumbing leaks.



In January 2015 I had them come and close the pool. The weather was very cold and storms were coming in but they came out and took care of me which I am grateful for because that meant I didn't have to continually run my filter during the below freezing days!



Overall, we had a rocky start but communication has improved and I will continue to call them for all my pool needs :)

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It went very well. They were on time, they were cost effective and they're quick.

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very professional, reliable and quality service

Service was prompt and efficient.  Good follow-up.  No problems with repairs.

It was a very good experience. They were one of the best we’ve used. The price was very reasonable. Their work is good. We’re planning to use them again. I like them because of their quality of work and their reasonable price. They were just an A company.

I use them regularly and they do a great job. They are easy to deal with and if I every had an issue they have corrected it quickly. They have been good work with. In all reality, I could not tell you if their prices are better or worse than others who do the same thing, but I have just liked their service.

Advantage Pool & Spa LLC have done a good job. They came out when they said they would and they kept the pricing reasonable. 

They opened the pool and by the end of June the pool was GREEN.  After the 1st week I called to let them know the water was cloudy.  Not corrected.  Called again to let them know the water had not cleared up.  Then 2 weeks later the water was GREEN.  They made several excuses about being busy and they would get someone out there as soon as they could.  Well someone would show up and throw some chemicals in the water and leave.  We had not been able to really use the pool.The bill at the end of June was around $400.00.
I called another company I found on Angie's List.  They cleared up the water in 2 days and addressed other issues with the pump that were keeping the pool from being usable.  
Part of the service agreement was to wash the filters in the pump ; obviously this was never done because they would have found the problem.
When I called to tell them we would not be using their service any longer, I spoke with Wally (he's supposed to be the supervisor over the pool techs), he ask if there was a problem.  I had spoken to Cindy several times (I had to continually call, no one was returning my calls) and explained all the issues we were having and apparently she never passed along the information.

The service people arrived when scheduled and diagnosed problem with swimming pool filter/pump.  They did not have the parts with them to fix the problem but came back a few days later and replaced the motor.  I didn?t need to be home for them to finish the job but was there on the initial service call and felt very comfortable with their professionalism and knowledge of the system.