2 Chicks And a Broom
About us
Additional contact name - Kip Uhlhorn. Cost is determined by the job. Additional DBA - Two Chicks and a Broom LLC.
Business highlights
23 years of experience
Services we offer
Residential and commercial cleaning, debris removal, dog walking, house & pet sitting., organization
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.136 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 53% | ||
| 22% | ||
| 8% | ||
| 11% | ||
| 6% |
Showing 1-25 of 36 reviews
JIll C.
Jul 2017
At first, I thought it would be great. A professional lady came to evaluate home and said she would email estimate. A month later, my service was scheduled. Never received estimate, One late. one a no-show. It just went downhill. Used twice. won't use again.
Jim L.
Sep 2016
When I started using 2 Chicks several years ago, the quality of the cleaning was always consistent. But over the years, the quality became so bad that many times, I had to spend an additional 2+ hours cleaning after the service had been there. The business has changed hands several times since I first hired them and the new owners do not seem to know what they are doing or who they are hiring. We terminated our relationship with them a couple of months ago and hired someone who used to work for them and did a good job. 2 Chicks sued her (and several other former employees who left the company) and now we have to find another service. I will not recommend this service to anyone going forward. What was a good company has gone bad.
Bonnie T.
Jun 2016
unknown
Bonnie T.
Sep 2015
I feel that this bill is extremely too high. I requested whatever work done would be in the range of $130-----$150.
I was charged $210.00
Both girls were polite and worked the entire time not taking phone calls etc.. Girl # 2 was very late. which ran the
time of the work done at least an hour longer. I have Master's degree and have never made $70.00 and hour.
I'm going to pay the bill but I am really annoyed having to pay that much.
I was charged $210.00
Both girls were polite and worked the entire time not taking phone calls etc.. Girl # 2 was very late. which ran the
time of the work done at least an hour longer. I have Master's degree and have never made $70.00 and hour.
I'm going to pay the bill but I am really annoyed having to pay that much.
Sue O.
May 2015
unknown
David H.
Apr 2014
unknown
Rebecca F.
Apr 2014
I got them a long time ago through Angie's list. Now I use them all the time because I found a wonderful cleaner through 2 Chicks And a Broom. I have had them ever since, so I would highly recommend them to anybody. I was paying $30 an hour but now it is $35 an hour. It is worth every penny because the people they send out are trustworthy and polite. The girl that comes is such a pleasure to have in the house. I let her come and go. I even go out when she is here and I leave her in the house alone. They do everything you ask them to. I am not very fit and healthy, so she does the bedroom first so that I can take a nap. She is just excellent! I cannot fault them. They have a number of girls, if you don't like the first one, they will send you another one next time. I am used to my own girl so they send the same one every two weeks. If she is going on holiday, they call and say "She can't some next week. Is there somebody else we can find for you?" I’d be devastated if they stopped coming.
Bill W.
Dec 2013
We have used Two Chicks and a Broom for over two years and have become increasingly disappointed by their service. They are punctual, but otherwise we have not been happy. I don't feel that the quality of their cleaning is up to par for their prices... you pay a lot more for their organic cleaners but the house never actually seems that much cleaner than when we left it. They do not move the coffee table to vacuum underneath nor to they vacuum under the couch. Their motto is out of sight, out of mind.
My biggest complaint is the revolving door of employees. I made a specific request to have the same "chick" for each cleaning, but we have had six different people of the last two years. They clean when I am not at home so we have strangers in our house. When I complained they promised a free cleaning but then billed us for it. We have had enough.
My biggest complaint is the revolving door of employees. I made a specific request to have the same "chick" for each cleaning, but we have had six different people of the last two years. They clean when I am not at home so we have strangers in our house. When I complained they promised a free cleaning but then billed us for it. We have had enough.
Tracy M.
Jul 2013
wasnt happy with cleaning, only surface clean, lousy service was promised alot more than I received, Was promised a whole house cleaning; onky got a surface clean, wasnt happy with quality of work, no countertops, microwave, tub, shower, blinds, were not cleaned. Will not use again
Response from 2 Chicks And a Broom
"While we sincerely regret this client's dissatisfaction and are committed to do our best to accommodate the needs and expectations of all clients, this client opted for much less than the quoted amount of cleaning time. As carefully explained during our estimate, we cannot offer a full house cleaning if a client opts for less than the recommended amount of time. We fully understand that some clients' budgets do not allow for the full recommended quote, but we can only clean as much as is possible for our cleaners when working with a restricted time frame. We typically recommend a "priority list" in these situations, where a client can outline which tasks they are most concerned with being completed. If a priority list is not left, our cleaners try to accommodate as many tasks as possible during the requested time. Unfortunately, this often only allows for a "surface clean" rather than the deep, thorough clean we quote for. As explained to the client, we would be more than happy in this case to send an additional cleaning team out at a discounted rate to finish the items that simply could not be finished in the restricted time. Please feel free to contact our office at 901-278-7501 or [email protected] to discuss."
Erin S.
Mar 2013
I have a small house and I enjoy cleaning, but I also need help with the deeper cleaning every couple weeks. Shea vacuumed and mopped the entire house, dusted everything and cleaned the bathrooms. She finished everything and I was very satisfied. It is great to have someone who can do the more general cleaning so I can keep up with the day to day. Shea was very professional.
Erin S.
Dec 2012
I have used this company several times. Each time a different person provided the cleaning services. Each time the results varied. Due to being very pregnant, I relied on them to help with specific tasks. Overall, this is a good company to use for general, non deep cleanings such as vacuuming and mopping. I was always disappointed when I requested anything specific to be deep cleaned. For example, I was once asked for them to focus on floors and dusting. I found that nothing was moved when they dusted and the floors were mediocre. The staff is very professional and trustworthy, however the cost is a bit much for the results provided. The convenience is the reason I will keep using them until I find an alternative.
Rebecca F.
Dec 2012
Brilliant! Be sure to let your chick know if you would like her to use your favorite product on furniture etc. & they will be glad to!
The office always calls to remind you of your appointment the day before.
The office always calls to remind you of your appointment the day before.
Response from 2 Chicks And a Broom
"Customer, Thank you so much for taking the time to review our service! We loved reading your remarks, and we cannot thank you enough for sharing them with us and others on Angie's List. We are happy to have you as a client, and we hope you will always stay in communication with us in the office. Thanks again, Two Chicks and a Broom"
David L.
Nov 2012
This was my third experience with 2 Chicks & A Broom. The cleaners are courteous and punctual, but their performance has been below expectations each time. The first two times I had a four-hour service, the cleaners did not get to everything on the list I made, so the third time - I shortened the list to only dusting and floors. No bathrooms, no kitchens, and I closed off two rooms that didn't need cleaning. The cleaner was still unable to get through the list.
It is important to be very clear about your expectations with the cleaning person - do a walk-through and make a list of everything you want done to include what 'level of clean' you expect for each task. Be realistic about what can be done in the amount of time the cleaner will be on site, especially if you are having a seasonal cleaning. If in doubt, have a manager from 2 Chicks come to your house and do an assessment before the service.
It is important to be very clear about your expectations with the cleaning person - do a walk-through and make a list of everything you want done to include what 'level of clean' you expect for each task. Be realistic about what can be done in the amount of time the cleaner will be on site, especially if you are having a seasonal cleaning. If in doubt, have a manager from 2 Chicks come to your house and do an assessment before the service.
Response from 2 Chicks And a Broom
"Member, We appreciate you taking the time to review our services, and we have made note of your suggestions. We will definitely take them into consideration in order to improve our services. I do see that you use our service on occasion, and we look forward to cleaning your home again in the future. Thanks, Two Chicks and a Broom"
Mary W.
Dec 2011
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Tiffany S.
Jul 2011
Overall, felt that cost was not a good value for the issues encountered.
Margaret M.
Oct 2010
They did a very good job and all interactions were excellent. They are very intelligent cleaners, often college students, and they speak English very well.
Margaret C.
Sep 2010
They perform general housecleaning, pretty much anything you ask for they'll do. I found them very friendly and easy to work with, they charge $35/hour with a two-hour minimum. Nobody will clean as thoroughly as you do, but they try to do exactly what you ask for. They've come twice and and I'm satisfied with the job they're doing so far.
Laura M.
Sep 2010
They told me there would always be two people out for cleaning. There was always only one. They never got through the list. I was not satisfied with this company.
Frankie G.
Mar 2010
Overall my daughter and I are very unhappy. They work by the hour and never finsh cleaning the house completely. Something is always left undone. They should work by the job, not by the hour. Normally they work 3 hours ($35 hr). Today was the last straw. The girl worked less than 2-1/2 hours an d I had to ask her to redo the kitchen floor. They never remember to vacuum the stairs and the furniture is never polished, merely dusted with a feather duster.
Rebecca F.
Nov 2009
They charge $30 an hour, and I think they are fantastic. I will use them in the future.
Evangelia G.
Aug 2009
Somebody came in late in each of the three times. The last time the one girl came in 10 minutes late. O.K. 10 minutes is not too bad, but the then she just left without a word to me. She was doing the bedrooms and bathrooms. The bedrooms are carpeted. She might have dragged her vacuum over parts of the carpet but certainly not long enough to pick stuff up. The base of the toilets was not done and the mirrors aquired fuzzy spots. I just cannot believe she up and left like that and left the other girl to deal with it. The other girl came about 25 minutes late, At least she had notified that she was late because she could not find her way. This one is pleasant and tried to do her best. She did the extra stuff like dusting the ceiling fans in the bedrooms and sweeping in front of the front door among other things. However, even she forgot the area -rug in the keeping -room. The young man did the same on the previous cleaning day. I do not feel like going on and on. I am surprised, however, with the fact that this company has such good reports on Angie's list. Anyway, I called them and told them I do not want their services anymore
Stephanie H.
Dec 2008
They did very good. They gave me a very accurate estimate. They were very through, did everything I requested. They did good quality work. They weren't perfect, but they did a good job. I would use them again in the future.
Tara O.
Nov 2008
They give me a call ahead when they are going to come. They clean efficiently and they use natural products. They are very friendly. They are trustworthy and professional.
Tim N.
Oct 2008
They arrived on time, worked for the whole time they were there, and did a good job.
LESLIE S.
Sep 2008
They charge by the hour. They are very timely and they are consistent. They do a good high quality job. I would highly recommend them and use them again.
Licensing
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FAQ
2 Chicks And a Broom is currently rated 4.1 overall out of 5.
2 Chicks And a Broom accepts the following forms of payment: CreditCard
Yes, 2 Chicks And a Broom offers free project estimates.
No, 2 Chicks And a Broom does not offer eco-friendly accreditations.
No, 2 Chicks And a Broom does not offer a senior discount.
No, 2 Chicks And a Broom does not offer emergency services.
No, 2 Chicks And a Broom does not offer warranties.