Robert's Plumbing

unknown

They informed me it would be extra to come on a Saturday or weekend. I was prepared to maybe pay no more than $250 or at the most $300. But they charged $800 for 45 minutes of work. Never again will I call them for anything.

My basement was backing up with water; we had a clogged pipe. I called Robert's Plumbing and they came in to take a look. Informed me that they would cut the iron pipe (about 4" wide pipe, the section they cut was about 2 feet long) and snake the drain and put in a clean-out. I was given a 99% assurance that it would solve the problem. The workers brought in their large snake machine and snaked only about 20 feet (and my property is 180 feet long) and said it was fixed. They did NOT install a clean-out, instead they put in a pvc pipe section with couplings. A couple of days later it all backed up again. I called them back and the owner was very rude with me and wanted to recharge the ENTIRE amount again. Instead I called my city water department, at the behest of my father, who came out and installed a clean-out at the back of my property for $23. They snaked my pipe and pulled out a dead squirrel. I have had no problems since then. I am very dissatisfied with my experience with Robert's Plumbing and I will never use them again. I have spoken to many other people who informed me the rate was entirely too high. I had another plumber come in to just look at their work and informed me that what was done should've only been a quarter of the cost. I would not recommend ever utilizing the services of Robert's Plumbing.

I do remember that Shane is the one who did my work and I was very pleased with him. He was very good at explaining. What happened was I had my kitchen remodeled, but the guys who did the plumbing didn't do it quite right the first time and the garbage disposal had some problem, and he explained exactly how things to be plumbed and did it in a very easy way to understand. Everything I thought was very professional. He was available much sooner than I had expected. I would use him again in the future.