TOWN & COUNTRY HEATING & AIR CONDITIONING INC

We put in a whole house air cleaner. It was not connected correctly. The timer wasn't connected correctly. The communication was connected incorrectly so that it couldn't let me know that the whole house air cleaner needed to be serviced. The manual says that it needed to be cleaned by a professional but they did not let me know. They seemed to not have the knowledge base correctly.

Their price was one of the highest, even higher than some estimates for a comparable Trane brand AC system.

Once they got here service was accomplished in a timely manor.

Part of the reason I did not use them was because they wanted to charge me $1600 to move the air conditioning unit. I was buying a split unit, where I was going to put in an air conditioning system upstairs. The new air conditioning system wouldn’t fit where the other one was, so I had to move the old one out; I wanted both to be on the same side of the house. I probably would consider using them again in the future.

They were really nice people. The person who came out was also very efficient. They were expensive, but they were thorough and neat. They were more expensive than what we wanted to pay.

IT WENT FINE. MY SON IN LAW TOLD ME WHAT HE THOUGHT THE PROBLEM WAS AND WE TOLD HIM. THAT IS WHAT REALLY WAS WRONG AND HE CAME AND FIXED IT AND EVERYTHING WENT FINE.

They fixed the problem and my air conditioner is working now, but I was disgusted with the price. I looked into it and knew the motor itself was under $300. I would only hire them again if I had no choice and I wouldn t recommend them to others either.