Russell & Abbott
About us
For heating and air conditioning in Knoxville, TN, call on the professional HVAC technicians at Russell & Abbott. Since 1977 we have provided quality services including heating and AC repairs, replacements, installation and maintenance services. Trust our team to get the job done right! Call today to schedule heating and air conditioning in Knoxville, TN and the surrounding area. Additional contact names - Chris Kelso, Mike Parker, Fred Finney. Award winning.
Business highlights
Services we offer
Professional Maintenance, Service and Installation of Premier Heating and Cooling Systems. Lower Energy Bills. More Comfortable Home and Business.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
78% | ||
8% | ||
5% | ||
0% | ||
10% |
licenses and qualifications, stating that whatever I had been told by the company, Green River, was likely by people who knew nothing of this trade and had no licenses. When I sent the photos Green River had taken of the boxes, I was told that those were not the boxes they installed at all, but the returns that had been originally installed improperly and had been replaced, which was not the case at all. Mr. Hurley had not even been to my home to check his workers' work, and didn't even recognize it. Finally, Mike was sent out (he and Fred had done the actual installations) and he did admit that it was substandard and got the materials and fixed it that day, and even apologized. I was very impressed with Mike. I even asked if they would still like to bid on the new heat pump I was going to put in, and he agreed to do so. But when I sent the request for bid to MK Russell and Abbott, there was never a bid forthcoming, and so AeroServ got my business for that job.
Far worse than all that, since the trunk line was replaced by MK Russell and Abbott, I
have since installed the new heat pump, because the old one
in place when the trunk line was replaced did not work properly. Now I
find that the air registers were apparently not hooked back up to the
trunk line adequately when MK Russell and Abbott was finishing up the installation, since the upstairs has been far cooler than the downstairs (sometimes as much as 20 degrees on a particularly cold night)
and so I had testing done that reveals that a number of the
registers have very low and even zero, in some cases, air flow. I would
have sent them a copy of this report and an explanation of the issue a week ago and
have had no response at all.
I find Chris Hurley difficult and stressful to talk with. He is usually the one who answers the phone there. I found Mike to be much more reasonable, but apparently he does not have as much status as a co-owner as he would need to make the difference in the way this company does business.
I am hoping Angie's List can help to arbitrate this issue since the company is apparently going to deny their failures just like they did last time.
I advise anyone considering this company to run the other way.
"We strive for 100% Customer Satisfaction. The insurance company that hired us was 100% satisfied. Unfortunately, we have been unable to meet the demands of this homeowner and not able to achieve our goal."
After we agreed on a unit we signed the contract and an interest free finance agreement. The financing was for 60 months with no interest which makes it easy to get a new HVAC system.
The installation went well. We hardly knew they were here. The only time they came into our house was to install the thermostat and later to check that everything was working correctly. They explained how to operate the system and made sure the settings were correct. They cleaned up after they finished. All in all, it was a very nice experience. We are very happy with the system and the company.
They will come back every six months to clean and check the furnace and heat pump. They will also change the furnace filter. This is a nice service as we will no longer have to remember when to change the filter or check on the humidifier.
"Thank you for your kind words. We value customers who appreciate our professionalism."
"Thank you for your kind words. We strive to personalize every home and every experience. We are happy that you are so happy! Again, Thanks."
"Thank you for your favorable rating. We appreciate the opportunity to serve you."
"Thank you for your kind words. We really appreciate your business and your referral!"
Arrived on time. Did tune up, and fixed minor connection problem on one of the units. Renewed Annual Maintenance Agreement.
Have found them to always be reliable and helpful!
"Thank you for your kind words. We appreciate the opportunity to serve your heating and cooling needs."
"We apologize for your misunderstanding. We are very much in business. We can be visited at our office 2124 East Broadway in Maryville. We can also be reached at our office (865) 982-5133."
"Thank you for your kind words. We value the opportunity to service your heating and cooling needs."
Licensing
State Contractor License Requirements
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