ARBOR PRO TREE SPECIALISTS

We had a good experience with Arbor Pro in the past so I called them in mid October and left a message. It took about a week for them to reply, but Bill came out that day (a rain day) to give me an estimate. He spent a lot of time and looked at some of my other trees that I had questions about; he is very knowledgable. Up front he told me that they were very busy and it would be at least three weeks before they could get to my job. I returned the signed contract 4 days later. After about a month I called him again to see if we were on the schedule and he set a date for 4 days later. They arrived as scheduled and completed the work very efficiently.

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They're just around the corner from me. They did a good job and he was very reasonable. He was half of what another tree service gave. It went very good. He looks at your trees and he would diagnose whether it has a problem and I had a question about several of mine and he told me what to do for one thing. They're good and very reasonable. You won't find anything for less. I'd give him an A plus. I don't think you'd find a better price.

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Evaluated a very large tree that had a problem and was very close to our house. After given options, we decided to have it taken down. All the limbs were cleaned up and taken away.

The owner, Bill Hedberg, came out on 8/8/2013 and we walked the property going over all that needed to be done. He assured me that they should be able to save the Box Elders with the wood borers. We discussed which trees needed to come down and the health of the remaining trees. He gave me his estimate at that time. We decided to go ahead and have the work done. However the weather wasn't cooperating and we had endless rain. Once that stopped we set a date for 8/27/2013. They arrived first thing in the morning. Bill introduced the crew that would be working on the trees. After verifying what work needed to be done the crew got to work. They took down the River Birches without damaging the house or a Green Japanese Maple that the trees were growing near. They also had crew members treating the Box Elders for the wood borers and fertilizing the Elm trees. Another crew member climbed the Box elders and took out all the dead wood. They took down the Ornamental Cherry also. All the while other crew members cleaned up the area and chipped the trees up. It took several hours in increasingly hot weather but they kept going. After approximately 4 hours they had all the trees cut down, cleaned up the dead wood in the Box Elders, all the trees were treated and the area totally cleaned up. They referred us to another contractor that took out the stumps and roots later that day. We are extremely pleased with their work. We have several acres of land with a lot of trees and won't hesitate to use their service again.

Update: We have since used their services again to do Spring trimming of numerous trees and shrubs. Once again we are very pleased with the work they did. They are very professional and knowledgeable. We are very pleased to have found them.

Very Professional, expert advice, some that I did not want to hear. Bill Hedberg was intent on my satisfaction.

Went very well. I have used Arbor Pro in the past, and this was the same excellent experience. Bill Hedberg, the owner, is a university trained tree specialist and is a believer in "the customer is always right". Combine ethics and expertise and you have the positive experience that I have had -- twice!

I am very pleased with Arbor Pro and the work they did for us. They responded very quickly, were easy to work with, and handled the tree removal quite professionally. They worked efficiently and were conscientious. They took extra steps to ensure that all debris was cleared from around the vehicle so that the wrecker would have easy access for towing. As a bonus, Bill and his crew were personable and supportive at a time when we were a bit traumatized (having just survived a rock slide and a tree falling on our car).

We will know more in the spring, but I am hopeful.

Arbor Pro has done work for us several times in the past from falling and removing large trees, pruning, removing trees damaged by storms, and brush chipping. Mr Hedberg was punctual with his visits for estimates and very explicit with the work to be done. In the past he has offered a range of services, including removing tree trunks or just cutting them for me to split / remove myself to save money. For this job we planned on pruning but he also spotted a stressed oak tree in the front yard and assessed its condition. He emphasized it would likely last a few years but was obviously having issues and thus could be removed now, or later if needed. We decided to have it dropped and removed. He also offered to chip additional brush at no charge if I would stack it neatly near the job site.
Due to his service he will often juggle jobs to get his crew in and out in the least time possible, and as storms happen sometimes other jobs will get higher priority. As a result he came out a few weeks later than originally estimated, but always contacted me and let me know this was going to happen. (On the plus side, as a regular customer when an emergency arises he has stated he will give me priority.) The crew got the job done efficiently and removed the tree quickly, did all the pruning and brush chipping, and cleaned up very nicely. He also dropped a small dead tree in the back (roughly 6" thick trunk) at my request.

When Bill came out to give me an estimate, he made a written list of everything I wanted done. He told me of his background in forestry and education.

He estimated that Arbor Pro would be out within two weeks. Well, it rained and rained and other customers were ahead of me so two weeks turned into four. Once they were here they worked like beavers and were done with the whole job in two days. The only problem, if you could call it that, was there was a misunderstanding about a particular piece of shrub removal. We discussed this and decided on a trade off of one pile of brush for another. One thing I would do differently next time is to specifically mark stuff that would be easy to mix up or be sure the contract specified any peculiar characteristic of easy-to-confuse jobs. The Arbor Pro people are very nice to work with and do an honest day's work. They'll be back when I need more work done.

It went as planned, on time and with efficiency ,as before. The owner always calls ahead to double check it the time is still doable. Then, calls again the day they are coming. Comes on the day of service, goes over the written job plans with the home owner and his foreman of the crew. When all is in aggreement, the work begins. The crew is very respectable regarding the property. The foreman will stop and talk with the owner if a concern comes up. The clean-up is good. This is an outstanding business owner and crew......I will use them next time (again) when the need arises.

The people from Arbor Pro Tree Specialists did a good job.

He is a graduate of UT Horticultural. He removed two large white pines for $400.00 each.

I contacted two tree services for estimates on trimming three trees on our property. Arbor Pro's estimate was $300 less than their competitor, and they assured me that they could trim our Bradford pears WITHOUT removing sections of our fence in order to bring equipment onto our property (which the other company insisted must be done). That was a major concern for me since I was highly doubtful that a large section of fence could be removed and replaced without damage to the fence. They showed up at the scheduled time, trimmed and shaped the trees to my satisfaction, and thoroughly cleaned up all branches, leaves, etc. Bill even gave me some handy tips on caring for my shrubs while he was here. I will definitely contact them later this year to trim the holly tree that is growing uncomfortably close to my satellite dish.

Bill was just fabulous-
He worked it out to meet me the next day after contacting them for an estimate. And while doing just the estimate, recommended some DIY jobs to help the health of my trees and bushes.
I had 2 other estimates, and Arbor Pro was in-line with one- and much lower than the other.
I was concerned that one of the trees I was having removed was leaning could potentially fall. After a storm occurred after the estimate, I was afraid that the tree was leaning more and might be a danger to fall at any time. Bill took his personal time to come out and look again and make sure it was still safe. How awesome is that!
After the job was complete, the work areas were spotless. Everything was removed as promised, and I couldn't really tell they had been there, except maybe the areas were even cleaner than they were before.
The only little issue was it did take some time after accepting the estimate for the work to be completed. I was probably overly anxious because I was concerned the tree might fall, but they had promised me it wouldn't. As a small job, I realize they were trying to fit it in on a day that they might finish another job early. The day they did complete the work, the contacted me ahead of time, and came first thing in the morning.
Arbor Pro was great value, and great to work with. Thanks Bill!

I had a wonderful experience with these guys. The price was very reasonable, about half of what it should have been. He is very professional. Bill is the owner, and he went to the University of Tennessee for his undergrad and they have a really good agriculture program there. He is so well educated and I learned so much about my trees, but he is so down to earth and very accommodating. You could tell that he loves the trees. He saves the ones that can be saved but the ones that are too sick he will cut down. He advised me wisely. The price was phenomenal. They did such a good job. They did exactly what they said they were going to do. They were ants in my yard and did it all in one afternoon.

They really did some great work and they take good care of the trees, not just a simple trim. He is very knowledgeable on his tree science.

Arrived for estimate when he said he would, started the job exactly when he said, and finished in record time! Courteous, professional team that works well together. Bill (the owner) oversaw every step of the process and worked right alongside of his crew. Exceptional and very reasonable. They even raked the leaves!

I would add that each of the two companies mentioned above gave me a written estimate with details as to the job. The third company (Hancock Tree Service) had no written estimate.....seemed to pull the $ amount "out of the air". Each of the company owners returned my call (or answered their cell) and made app't times for estimates soon thereafter. That was a plus for all 3 companies.

My overall experience with Arbor Pro was excellent. The scheduled work was done to accommodate our daughter's upcoming wedding. The work was done well, rapidly, safely, and at a reasonable price. I couldn't ask for more.

Bill's large crew did all the work in a day. Two climbers were available for taking down the pine and all waste was removed by the end of the day. The yard looked great and the house was safe from the leaning pine during the big storm that came a few days later. Bill has a passion for trees, is well educated on how to put together a property management plan and has a great, professional attitude. We are glad that we have a tree service that knows our property and is available to us.