About us
Cook Bros. Construction has served Knox and surrounding counties since 2004. Member of the Home Builders Association, Better Business Bureau, and Knoxville Chamber of Commerce. References and site visits available. We offer quality construction without compromise - we build peace of mind.
Business highlights
Services we offer
Custom Homes, Remodeling, Additions, Outdoor Living Areas
Services we don't offer
Handyman
Amenities
Warranties
Yes
Accepted Payment Methods
- Check
Number of Stars | Image of Distribution | Number of Ratings |
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33% | ||
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33% |
Filter reviews by service
When they engaged their electrician, it all went south. First, they installed the circuit breaker board on the outside of the house, not in compliance with the house plans, and spent two months telling me that they couldn't get the electrician to move it. This delayed everything
They left the septic system off of the estimate 'because I was paying for the excavator myself,' but then insisted on driving the installation of that system. This was an extra $6,000 that I had to come up with on my own to complete the house. They insisted on driving the installation of the system and then claimed that they had no responsibility for it.
When they finally moved the circuit breaker board, they didn't pull a permit for it. If there had been a fire, my insurance might not have covered me
They installed the outdoor AC unit at the top of a hill that wasn't properly landscaped, and erosion caused it to move twice. They refused to move the unit and blamed me because I was paying the excavator myself. The plans did not call for the AC to be in that spot
One AC duct goes through a bedroom closet and takes up about 40% of the room therein. They refused to fix this, never got my approval beforehand and claimed "We didn't think you were going to use that bedroom."
Three months after moving in, they still haven't covered the trench they dug from the road to the house to install the water lines, leaving them exposed to the elements
They NEVER cleared their scrap wood and irrigation equipment from the yard - I had to do that. They also didn't clear their building equipment from the inside of the house until I complained about it. The inside of the house was never completely cleaned before being delivered to me
I had to complain repeatedly to keep them from smoking in the house, once they'd enclosed it
They didn't properly install the fridge and it leaked water all over the floor. They later had to replace part of the floor
They installed a separate door to the basement from outside, but it has two separate locks on it - one inside and one outside, meaning that you can't lock it from one side and unlock it from the other
The basement wall leaks from two separate places. One they fixed with caulk and by redirecting the irrigation from the gutters. They other they refuse to address
To date, they have refused to give me the name of the electrician that they used. They did change electricians in the middle of the project
They built a front and back porch and installed 6"x6" support beams using nail gun nails, as well as important support rails the same way, flush to the support (not inset). When asked about this, their project manager (who did the porches himself instead of using a carpenter) claimed that Cook Bros has never built anything using insets, and that this method of building went out in the 1800's
There was trim left undone and, when finally done, went unpainted. They repeatedly claim that I signed off on things that I either didn't sign off on, or that they aren't responsible for things based on their policies.
"In response to Member: You have twisted my words and changed the truth of what actually occurred. The appointment reminder for your appointment went off at 7 am Friday morning. I called you right away because I at that moment realized that I had double booked myself. The other appointment had been set nearly a month ahead and was with a couple coming in from out of town. I simply made a human error in my scheduling and did not see that appointment overlapped with yours when I was putting yours into the schedule. I apologized multiple times and asked to reschedule for later that day. Anyone who knows me knows I am a stickler for schedules and doing things when you say you will do them. The gentleman that referred you to us obviously thought enough of us that even 3 years after his project he still remembered us and highly recommended us. I'm sorry for making a human error, but honestly I am glad you called back and told me to not bother coming and then hung up on me before allowing me the courtesy of having time to respond. That showed your true colors and automatically disqualified you as ever being a client of Cook Bros. Construction. You sir would be well-served to learn patience and understanding for your fellow man."
Licensing
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