Professional Chimney Sweeps

I ordered a new chimney cover & installation from Professional Chimney Sweeps (Jamie). My original cover was old and water was ponding on it. This is the primary issue I wanted resolved and I told Jamie this from the beginning of the sales process. My requirement was a cover that properly drained (no standing/ponding water). The new cover was installed on July 26th while I was not home (agreed with installer this was ok). Upon inspection, I noticed that water would pond on the new cover too. because the center was lower than the edges. I notified Pro. Chimney Sweeps on Monday, July 29th of the issue, and they agreed to correct the issue, but charged me an additional $200 which I reluctanly agreed too. I requested consultation with Jamie & his installers BEFORE the 2nd install and informed them that I would like to be present during the install. Pro Chimney Sweeps did the 2nd install on July 29th without me being present. They did try to contact me, but I was at work, in a meeting with VPs, and unable to answer the call. No message was left on my phone. If the 2nd install could have been schedule with me present, this may have turned out differently. Upon inspection of the 2nd installation, I tested it for water drainage on July 31st. Water still ponded on the 2nd installation. I met Jamie on Weds, July 31 at my home to review the installation. My hope was that we could arrive an an agreeable resolution. The principle of Pro. Chimney Sweeps, Jamie, informed me of the following: 1. The original install was not to code (storm collar was sealed to cover). 2. The 2nd install is now to code. 3. He & his 2 associates would forcibly removed the new cover if I did not pay him in the next 30 minutes. 4. Water standing on a cover is not abnormal. 5. He would perform no further adjustments to the installation and demanded payment or he would have his associates forcibly remove the cover. When I told Jamie, that he did not have permission to go on my roof or touch my house, he said he would anyway, even if I called the police. I do believe that Jamie would have forcibly removed the cover and damaged my home & chimney even if I called the police. It was possible for Jamie & his associates to do the damage before the police arrived. I also feared that if I tried to physically stop them, they would have physically assaulted me. During the 2nd installation, a roof shingle was damaged. Pro. Chimney did not inform me of the damaged, and implied that they did not do it. During our heated discussion about the installation, Jamie stated that in Pro. Chimney's original installation the storm collar was sealed to the cover and this was a code violation (he didn't mention this qfter their 1st installation). In the 2nd install, there is a large gap between the collar and the cover that I requested be extended to the cover (not sealed) to prevent wasps and birds from building nests. Jamie refused. I requested Jamie be present while I performed the water drainage test. Jamie refused. Jamie suggested any inspetor will approve the installation to code. I agreed! Jamie refused to wait for an inspector's inspection and reinforced his proposal of pay him now or he would forcibly remove the cover. I repeatedly pointed out that the cover did not drain as I requested, and Jamie repeatedly said the install was to code, and he would not make any additional adjustments to the install. I paid Jamie because of his threats. The damages to my home from a forcible removal of the cover plus possible injuries from assault would have been higher that what I owned Professional Chimney Sweeps. Essentially, I paid him to leave my home and me alone. This is extortion. "ex•tor•tion noun the practice of obtaining something, especially money, through force or threats." Because of the extortion, I do not trust Jamie and Professional Chimney Sweeps and he and his business is not welcome on my property. I have post pictures as a reference.

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They were on time, did a great job, and were lovely to work with. We'll definitely hire them again for future maintenance.

The owner showed up in person with the crew to check out my chimneys. He called the night previous to reconfirm our appointment and called the morning of the appointment to let me know he was on his way. He inspected my chimneys, answered all my questions about safety and the possibility of installing a pellet stove at a future date and based on what he found, told me that there were a couple of things that needed to be repaired on the top of the chimney. He quoted me a price for the service and we agreed on scheduling the work within the next two weeks. He was able to get the work done in half the time we agreed to and even provided me with and quot;BEFORE and AFTERand quot; pictures of the chimney via cellphone/text messaging. I am thrilled with the professional attitude, the speed and efficiency of the owner and crew and the attention to detail he provided for me to feel safe using my fireplaces in my new home. THANK YOU Steve Young and crew!!!

Perfect. He had to come back a few times because of weather and also just to make sure everything worked as it should.

Professional chimney sweeps showed up on time, did the work quickly, did a good job, left my house neat and clean and helped me identify some further issues that I needed to address with my fireplace. Over all I am quite satisfied with their service.

Provider was very professional: returned telephone calls, arrived on time, performed work as described. Stove now works well.

I contacted this business a couple of times and was promised a call back which never came. I didn't get an actual response until I made an appointment, which the owner of the business admitted was neccesary to and quot;pin him down.and quot; I understand being busy, so I gave him a and quot;byeand quot; on this one. They did show up on the appointed day and went right to work installing a new aluminum flashing. I had had trouble with the old one allowing water into the house and needing painted every couple of years. While I haven't climbed up on the roof to check the work, from the ground it appears very good! And after a total of over 6 inches of rain in a two day period, I have seen no leaks! To know if this totally solved the problem I need to see a hard, wind-blown rain, but I'm very hopeful that the problem was totally solved!

Professional Chimney Sweeps recommended and installed the original chimney top draft inducer over ten years ago. Since then, we've used them annually to keep our chimney clean. When the draft inducer was damaged during a severe hailstorm, it was only natural that we would call Steve to replace it. As always, he did an outstanding job. If you're ever in need of someone with top-notch skills and professionalism, don't hesitate to contract with Steve. You'll be glad you did!

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They were very professional. They inspected the chimney, fireplace, dampers and everything else to make sure that it was safe. They went through the whole thing and cleaned it. They cleaned up after themselves. They dropped a material all over the place and didn’t make a mess. They even went up on the chase on the outside of the house and checked that out to make sure that it was leak proof. They did a very professional job and they were very fast too. They were in and out of here in an hour. I felt that the price was reasonable. They were very prompt. It’s hard to get an appointment with them because they are booked up almost a month ahead of time, but they were out here at the appointment time. You can’t get them come out a day after you call them, but they are here at the appointment time when they show up. They were clean guys. They knew what they were doing.

I found them on Angie's List. They did a great job. They were clean, on time and they had a good price.

Mike arrived about 20 minutes late but he did a good job. He cleaned up after himself. I had requested that they paint the cast iron cap when I called to schedule the appointment. I purchased Rustoleum. He said he would not paint it because I needed high temp paint. He could have just painted it and charged me - I probably would never have know the difference until it peeled off this winter.

Mike Green was the name of the person who came out and he was very knowledgeable and courteous. He was very experienced and precise. I was thrilled with the service and I would recommend them to others in a heart beat.