On The Move

August 1, 2016      Our experience with On The Move Moving and Storage was the worst moving experience we?ve ever had! It was a disaster from start to finish.       We are not new moving. Including this most recent move, we have eight times in the past 18 years. Sometimes we use professional movers. Sometimes we did it ourselves. On The Move Moving and Storage broke, damaged and destroyed multiple times more than the other seven moves combined (A list is attached).   Don Watson was our initial contact. He underestimated our household contents. On the day of the move, the movers cloud not load everything on the truck. Another truck had to come the next day to pick up what cloud not be loaded the day before. Don Watson told us that because On The Move was storing our household items for a week before delivering them to the new house everything would be taken off the truck and loaded into a pad at the warehouse for safekeeping. Later, we were told by Heath Watson that nothing had been put in a pod. That everything had been stacked up in a corner of the warehouse. When the movers began to unload we were shocked by what we saw. Boxes were wet and falling apart. Some boxes were covered in mud. Other boxes were crushed, as if they had been jammed into holes that was too small.  We even found a boot print on a cast iron cooking griddle. In addition, On The Move even delivered something that doesn?t belong to us-a 5 foot long metal tube that attaches to a vacuum hose. On the floor end of the tube is an attachment used for sucking up water. As we began to unpack , dishes and glasses were broken. Crystal was shattered. Many other items were chipped and broke. We have pictures of it all. When Heath Watson came to assess the damage he said, ?there isn?t much we can do about that because you packed those things.? Well then, let?s talk about the things we did not pack, things we didn?t touch, things that were handled only by On The Move.
After Heath Watson?s initial visit, he sent an On The Move employee to our house to fix the damage. The employee arrived with a couple of stain markers. When he looked at everything he said, ? I?m not prepared for this. I?m not prepared for this at all.? The employee came back later and took to the warehouse the dining room table, the wood bed frame with the legs that had been removed, and the Total Gym bicycle unit. When the items were returned, the electronics box on Total gym had been corrected, the scratches on the dining room table were still there and the feet on the bed were wobbly and unusable. We chose not to let On The Move attempt anymore repairs.On The Move finally sent a check for damages, later than promised, based on the amount of insurance coverage we purchased. We assumed middle of the road coverage would be enough since we were using a professional mover. It wasn?t nearly enough. On The Move compensated us based on what they were legally required to do. Moral responsibility is another issue completely. The question I pose to On The Move is this ? is this the way you  would want your possessions handled and is this the resolution you would be happy with?

Only moving company who came out & made estimate. Moving crew was the best I've ever worked with. Knowledgeable, processional, great work ethic, great attitude, hard workers, did all that I asked.

Great – one moving but they fixed it ASAP.

Good work by hard working! Consecrations employees.

The move was very Painless from scheduling to moving / pick – up to unloading. The movers were courteous, the company. Communicate very well as this was a long distance more with lots of moving parts. Overall, I was pleased with the service.

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The crew was great, especially the lead Ed. They were careful and efficient packing and moving our belongings. They were also friendly and professional.

Crew was on time, friendly, did not waste time and reasonably priced. They took care of our items and accommodated our needs.

I knew one of the owners from BNII. Came to my house and gave me an estimate. Very reasonable and competitive. The team both crews were helpful and easy to work with.

3 crew members-organized & began the task of moving 38 years of housing.

On The Move gave us a fair estimate that was lower than the others. Communication was excellent throughout. The driver called us to let us know his status & the crew carefully packed & loaded the truck. Driver & crew were professionally dressed & treated our household goods like their own. Very nice people & the move went very smoothly.

Thorough estimate; professional & knowledgeable. Always on time and timely responses to our questions. The moving crew (Brent, Diego, Calvin & Mike) were professional and represented “On The Move” extremely well.

Movers was on time and worked at an ok pace. They were friendly & professional throughout move. However, the owner greatly under estimated the cost (by 2 thousand dollars) ofthe move. Unacceptable. Will not use again or recommend.

Great experience- very willing to do whatever we needed to make the move seamless.

It went great. They crew was very professional and helpful. They took care of all of our specific needs and offered helpful advice. 

Moving can be very stressful, but this company make it very stress free. 

Would highly recommend. 

It did not go well. It was a twelve hour trip and I got my things in three different shipments and the rest of my things never made it. The stuff that I did receive was either scratched, dented or completely ruined. I called them several times and they refused to answer my calls and I also emailed them and they refused to answer those as well. It took 8 months to offer me any kind of resolution. Also, every time I called them they acted as if they did not know who I was, I truly have never been so poorly treated in my life. I would not recommend them for any kind of move to anyone.

The staff was easy to work with from start to finish. I got a good, solid quote from the office before the move. The movers were on time and accommodating with my requests.  Pricing was reasonable.
I would highly recommend.

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I would not use them again in future.

They were punctual, careful and did what they said they were going to do.