We bought a new home with water issues. I called multiple foundation companies to get a french drain with sump pump installed under our home. We had huge storms coming and the last one left standing water under the house with support piers sinking. We had several cracks form in the drywall, popping and creaking in the floors. Corey McGlothlan came out and looked the situation over. He and I were at the house and my wife was on the phone discussing the situation. We knew we needed to do something with storms coming but received alot of pressure from Corey to make an expensive decision. He did an 18 month no interest approval. He said we needed the french drain with a sump pump and the piers shimmed under the home. He also said their work came with a lifetime warranty and would cover further foundation damage repairs. We did agree to have them do the job as they could be out early the next week. I wanted a copy of the contract to read but he told me I would get it by email in a few days. All we had was a link to the finance company. The french drain system was installed. We had one heck of a storm come thru and it did keep the water pumped out. However, The water barrier was nasty, muddy, and not reinstalled at all properly. I called and got a help desk. They had Adam from the Lavergne office contact me. They came back out and reinstalled my vapor barrier correctly and cleaned up under the house a bit. My house was 10 months old at the time. I also had excavation work building a burn in front of the home and drainage to divert the water from the house. My issue: I have called Corey and Adam multiple times to get the shims installed, like over 20. I have tried the help desk but they cannot get me anyone from management. I cannot get them to come and finish the job. I have been forced to post this and am filing a claim with the BBB. Beware of AFS.

This started out kind of odd but not terrible, with the inspector/salesperson, when trying to hold them accountable the gentleman thought"lol" was the best response to a customer. The work performed looks ok to me so far other than them completely destroying the vapor barrier we paid to have put in 2 years ago. They were hired to fix a water issue in the process they created another one. Leading you to assume its just more work they can get down the road, why else would you preform services like this?It was cut in suc a way that you can pull to and repair. It is so discouraging to do business with a company that doesn't care about what you have already had to spend or do. Again when trying to get this fixed you are laughed at, its incredible. Save yourself time, money and frustration and look elsewhere. I will provide anyone who would like the information with copies of my contract and text messages.

I’m devoting the time to write this positive review because of Jordan Pankey and the AFS crew that took care of my family’s crawlspace water issues. We purchased a new home in 2022 and learned after living here for 6 months that we had significant (over 2’ of standing water) water issues in our crawlspace. You can see the videos of the water we found in Feb. The home was covered under a builder’s warranty; thus, we gave them first opportunity to fix the issue. No luck! After living through several failed attempts and continuing to see my crawlspace flood, I couldn’t take it anymore and asked to bring in a professional. As someone who was ignorant to water issues, I brought four waterproofing companies to my home to give me an assessment and quote. All four had a great reputation, online reviews, and overall I felt any one of the four could have improved my water problem from where I was at. I went with AFS for the following reasons: • Jordan Pankey: He was hands down the most professional, knowledgeable, and responsive sales representative that I worked with. I’m a very detailed oriented person and regularly had questions pop up in my head. Throughout the day/week/weekend, I would text or call Jordan and he would answer. In a world where it seems you have to chase contractors for help, I couldn’t have been more impressed with Jordan. • Lifetime warranty for the structure of the home: In my case, my home will always have to combat water and it was important to me to pick a solution that offered a lifetime warranty for the structure of the home – not one that says “lifetime” but the fineprint defines it as 25 years. Someday when I’m gone, whether it is my kids or a complete stranger living in this home, I’m pleased to know their water issues will be taken care of. • Reputation/Credibility: AFS’ Google reviews, A+ BBB rating, and past awards (e.g., Angi 2022 Super Service Award) are all indicators of a company who consistently performs at a high level with a high degree of customer satisfaction. With as big of a job a full French drain and encapsulation was going to be, I wasn’t interested in rolling the dice with a smaller, new company. • Quality of the material: AFS’ recommended parts and supplies were exponentially greater than their competition. For example, the encapsulation thickness was 120 mil when most of their competitors are 1/6th of that. Why? The thicker encapsulation not only prevents rips and tears from occurring, but it also helps provide a control environment for the humidity and temperature to be controlled. Both of these help with the comfort of the home upstairs; energy saving. • Fairly Priced: With the aforementioned accolades and quality of material, I was pleasantly surprised that AFS wasn’t the most expensive solution I got an offer on. They were in the middle and fairly priced. To the onsite crew DJ, Cyrus, Nick, and Aaron – Thank you. Over the two days, this AFS crew was at my house and finished the French drain and full encapsulation. Both days they busted their butt and didn’t leave without being sweaty and dirty from head to toe. This is hard work, and I greatly appreciate the time and attention you spent to take care of our home. My family can now rest at night and enjoy hearing the rain drops on our roof and not worry about flooding.

The AFS team arrived on time, explained their processes, asked for my input on draina, and clearly communicated what was going on. They were knowledgeable and professional.

I apparently had both black and white mold growing in my crawl space. The guys at AFS were amazing! First of all, their estimate was fair and also quite a bit lower than a few of the bids that I got. The team they sent out, Steven, Jave Ke, and Aaron we're extremely efficient and professional. They quite obviously take a lot of pride in the work they do and our focused on enjoying their jobs as well as doing them to the best of their ability. I couldn't say enough about pleased I am.

Wonderful- Shawn and Taylor F. were very professional m, in time and communicated nicely.

Aaron, Joe & Landon did a great job. There was an initial glitch as our driveway was too steep for their truck to get up, but they came up with another plan (parking truck on street, directing traffic around it, & running hose up to the worksite). I had been concerned about the broken/uneven sidewalk being a trip hazard, & very glad to get it leveled out.

They may be good at their other services but not patios. In their process of drilling, my patio completely broke up & their caulking looks like an elementary student did it. I have made several calls & no one returns the calls or answers the text messages I sent to the initial inspection man. They charge too much money for something I have to get someone else to fix. Huge waste of money.

Amazing work by Tim, Nick, and Logan. They were very professional and answered any questions I had. They were quick putting the steel beams in and kept the area clean. Even the guy ( Tyler) who came out to give the estimate made sure everything was good well and answered all the questions I had! Would highly recommend! A ++++

We had an excellent experience. Our salesman Chris did a great job of explaining the process and getting us on the schedule. Our installers were Phillip, Wayne, and Daryes and they did an amazing job! They worked so well together and communicated everything so professionally. I would use AFS again and I would ask for these guys specifically!

Anthony, Adam A, Thomas, Patrick and Shawn are an exception team. Extremely professional and very hard workers. Anthony kept us informed of the the teams progress and they stayed very late one night trying to get the basement completed in a timely manner before the next rain. The basement has now been professionally waterproofed complete with two sump pumps and a large dehumidifier and now I will not have to shutter each time I hear the word rain. AFS is definitely a company I will hire again and will recommend.

very good job by the 3-man crew

Great service! Guys were very courteous and did an excellent job. Even with the rain the guys did their best to keep things clean and repaired the grass after completion of the job. Thanks again for a great job!

Excellent and hardworking. Work was delayed several times because of situations beyond AFS’s control and they were extremely understanding and accompanying in getting work scheduled and rescheduled and then completed.

I was kept informed during the process. Let me know each day of approximate arrival time. Crew (Brian, Ken, Eldon and Jackson) was courteous and polite.

Each crew was professional and pleasant to deal with. We had concerns for times of work because my wife works from home. They accommodated the times and still completed the jobs quickly.

Great job. Very thorough and professional and as far as the cost, it was good for the work that they did. They were outstanding to work with.