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Aire Today
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Thank you for your interest in Aire Today. You may not be familier with the name, but I assure you Aire Today is not new to the Heating and Air Conditioning Industry. Aire Today has over 21 years experience in the Heating and Air Conditioning Industry with 17 of those years located right here in the Great Smoky Mountains. Aire Today will proudly service the Sevier, Blount, Jefferson and Knox counties of Tennessee.
Business highlights
Emergency services offered
34 years of experience
Services we offer
Heat pump. Gas leaks. Cellulose insulation. Split ducts. Coils. Flues & air conditioning replacement system installs.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.730 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 7% | ||
| 3% | ||
| 7% | ||
| 0% |
Showing 1-25 of 30 reviews
Pamela M.
Jun 2020
Irelynn did a great job of assessing the problem and drained the water that accumulated in the pan in the attic, which was causing the system to shut off.
Cathy Z.
Feb 2020
Excellent job Robert. Thank you!!! Already gave you a reference.
Jackson K.
Jul 2016
unknown
Sue T.
Mar 2016
.
Krista M.
Feb 2016
unknown
Sue T.
Sep 2015
unknown
Suzanne P.
Aug 2015
excellant. The guys are very professional. They are nice and do a great job.
LEASHA G.
Jun 2015
180
Joseph B.
Jan 2015
Chris came out and did a couple of detailed research visits. His entire install team was great. They were always on time and courteous. He has sent Rob out for a couple of fine tuning circulation and parts changes. They have great after sale support.
Janet M.
Dec 2014
The owner, Chris, and his son came to my home to size up the job. He sent an estimate by email and we agreed on a date. This estimate included 3 different ways to complete the insulation job. Chris called the day before the job and asked to delay coming out by one day though he could have arrived that day and work about half a day but we agreed that he could start the job the next morning and get the job done in one day. It turned out to be a good idea because they brought a large truck that contains the cellulose insulation blower and we did not have a lot of room for turning it around so one visit was preferable to us.
The crew including the owner and son and maybe 3 others showed up on time and got to work. They discovered that the concrete block at the top had been capped already so they deducted for labor and materials that were not used for that task. They used air sealing foam or caulking around plumbing and electrical wiring in the floor and walls. They sealed around ducts that go through the side walls of the garage and applied caulk weather stripping along gaps around the garage doors. They stapled netting to the floor trusses and dense packed between the trusses using cellulose which has an r-35 rating.
The job took around 9 hours. All crew members were polite and professional. All questions were answered to our satisfaction.They cleaned up after themselves and were careful about staying off the lawn while moving their truck and vans. We are very pleased with the outcome and were able to turn down our thermostat 4 degrees. We received an Angie's List discount and expect to get an energy tax credit.
The crew including the owner and son and maybe 3 others showed up on time and got to work. They discovered that the concrete block at the top had been capped already so they deducted for labor and materials that were not used for that task. They used air sealing foam or caulking around plumbing and electrical wiring in the floor and walls. They sealed around ducts that go through the side walls of the garage and applied caulk weather stripping along gaps around the garage doors. They stapled netting to the floor trusses and dense packed between the trusses using cellulose which has an r-35 rating.
The job took around 9 hours. All crew members were polite and professional. All questions were answered to our satisfaction.They cleaned up after themselves and were careful about staying off the lawn while moving their truck and vans. We are very pleased with the outcome and were able to turn down our thermostat 4 degrees. We received an Angie's List discount and expect to get an energy tax credit.
Glenna B.
Jun 2014
The original call was placed back in September of 2013 in which the owner
Responded promptly and came to the house and diagnosed the problem. He said he filled up the freon level and this would hold me till he ordered the replacement coil. I asked him what the cost would be and he stated a couple hundred dollars for labor and freon. He told me he would call as soon as the part came in.Starting in DecemberI noticed my power bill was a little more than normal bit thought nothing of it due to very cold weather. When the bill came the first of January it was double the previous year. I immediately called Aire Today because I realized the freon had all seeped out and had not heard from them in over 3 months. He stated the part was in and would come fix it that day. He did come fix it and left me the bill on my door as I was not home that day. Once arriving at home I looked over the bill and it was for $695.00! I waited a few weeks and received another bill from them for services rendered. At that point I called and spoke to his wife And explained to her because he had not followed through with calling me back when the part came in I had to powebills that exceeded $300 over my normal bills and would like the amount removed from the balance. She did not understand how this was their fault and refused to do so so I asked her to have him call me to discuss. I waited for 2 weeks and never got a call back. I paid the bill and explained that ones reputation is worth far more than a little money. I would not use again under any circumstances!
Responded promptly and came to the house and diagnosed the problem. He said he filled up the freon level and this would hold me till he ordered the replacement coil. I asked him what the cost would be and he stated a couple hundred dollars for labor and freon. He told me he would call as soon as the part came in.Starting in DecemberI noticed my power bill was a little more than normal bit thought nothing of it due to very cold weather. When the bill came the first of January it was double the previous year. I immediately called Aire Today because I realized the freon had all seeped out and had not heard from them in over 3 months. He stated the part was in and would come fix it that day. He did come fix it and left me the bill on my door as I was not home that day. Once arriving at home I looked over the bill and it was for $695.00! I waited a few weeks and received another bill from them for services rendered. At that point I called and spoke to his wife And explained to her because he had not followed through with calling me back when the part came in I had to powebills that exceeded $300 over my normal bills and would like the amount removed from the balance. She did not understand how this was their fault and refused to do so so I asked her to have him call me to discuss. I waited for 2 weeks and never got a call back. I paid the bill and explained that ones reputation is worth far more than a little money. I would not use again under any circumstances!
Response from Aire Today
"I am sorry that you are dissatisfied with our service. We try to please and accommodate our customers within reason. At the time of the first call out. We did fill your coil with freon to get you by. As we know the cold season was quickly approaching but we didn't want to leave you without any A/C or Heat. A couple of factors played into the length of our coil replacement. Both which we had no control over. 1. It took 7 weeks for your coil to arrive at the supply house. When we finally did get it, as you well know the temps. dropped quickly here. 2. In cases like that, we put customers with NO heat at all first. For that, I am sorry for the inconvenience. Regarding the charge: You were actually charged less than the quote given. Which was not just a couple of hundred dollars. You didn't know this but we absorbed the $100.00 handling fee that the supply house charges for warranty items. In addition to that, we also waived the $79.00 diagnostic fee for the original call out. As much as we would like to give services away, that is just not logical. I understand your power bill issues as ours were equally as high. Once again, I am sorry for your frustrations. Sincerely, Aire Today"
Debra M.
May 2014
It wouldn't cost me anything this year because last year when they came to do my spring service, they were very late. I was scolding them and because they were late the air conditioning kind of got condensation on it. I didn't notice until that it was too late for the service and it damaged the ceiling so they said they would cover my spring as well as fall tune up for this year free of charge. There was a mistake that they kind of corrected. They were very thorough this time but obviously I didn't pay and they gave me Freon free and everything so they did a very good job. They also corrected some pipe issues that they felt needed to be right. I think they went above and beyond this time to make sure they didn't lose my business.
Response from Aire Today
"Thank you, we do our best to try to make things right when we have dropped the ball. We value your loyalty to our company."
Arline M.
Mar 2014
They arrived on time and started work right away. They did have many obstacles in the way in the garage, but were able to work around them, or they moved them as they went along and put them back. The job turned out not to take but a couple hours, and they cleaned up and were done. They also were able to work around my schedule to get the job done.
Response from Aire Today
"Thank you [member name removed] for your review and rating. It was a pleasure doing business with you. Thank you again for allowing us to serve you."
Troy C.
Jan 2014
Tried to repair my a/c unit by adding more freon w/o looking for a leak. Came back two days later and the unit wasn't working so they decided to look for the leak then. The technician then hooked the leak detection dye tube to the high pressure side instead of the low pressure side, thus when he did it blew the red dye all over him and me! He took his test light to see if the unit was leaking and said it wasn't, recharged the unit with more freon and it lasted 4 days this time. I called them back and he said he would be out the next day. They never showed and never returned my calls. So I called another company, they came out, found the leak in 20 minutes, replaced the condensor coil and my a/c has blown ice cold since then.
Response from Aire Today
"I am so very sorry for your bad experience [member name removed]. However, our records indicate that our last visit to your home was in December 2003. It was through American Home Shield and we replaced a gas valve for the heating side of your system. Our company has never serviced the cooling side of your system."
Eva K.
Nov 2013
N/A
Response from Aire Today
"Thank you [member name removed] for the nice rating. We appreciate your business."
Linda M.
Oct 2013
They were the original installers of the systems. They were pleasant to deal with and they did a thorough job. They were able to come out quickly and they were prompt for the appointment. I was happy with their service.
Response from Aire Today
"Thank you for the kind words about our company and service. We appreciate you taking the time to share your experience with us to others."
Philip H.
Oct 2013
I am used to companies that would clean filters or clean the coil and do a full service tune up. This company does not provide that to my memory. They were on time for the appointment and they were able to come out quickly after I had called.
Response from Aire Today
"Cleaning coils and filters are both part of our 25 point maintenance inspection. Also, I am not showing by our records that we were at your home in 2011. Thank you for the kind words and rating."
Eva K.
Oct 2013
The workers are always real nice when they arrive at my home. I have called them on the weekends during the winter time and they were able to give me advice over the phone. They are very responsive and can come out the day I call. They seem pretty professional.
Response from Aire Today
"That you for the positive feedback on our company and services. We strive to make it one of the best service experiences you have to have."
Barbara S.
Oct 2013
They were prompt and provided me with a written quote. He was able to give me an estimate and talk with me about my AC units before the work started. They were able to get the job done in about a day with 3 technicians to help. Chris was great to work with. He also called to follow up with me once the work was done. When the workers showed up, they were not dressed professionally and I could not see the company name on their uniform.
Response from Aire Today
"Thank you for the positive feed back on our company. We strive to give you the most pleasant experience possible in our industry. Regard the non professional dress and not being able to see the names. Being that your service was in March, the weather may have had something to do with that. Once again, thank you."
Gary M.
Oct 2013
The technician was friendly and came on time for the appointment. They were available for us on short notice. They were able to complete the job successfully. They gave me a book with pricing for different services.
Response from Aire Today
"Thank you [member name removed] for the kind words about our service and technician. I am a bit perplexed with the quality rating because of your comments. Once again, thank you for allowing us to serve you."
Al C.
Jul 2013
They did a good job. It was an Angie's List coupon that we purchased. We would absolutely use them again.
Response from Aire Today
"Thank you [member name removed] for giving us the opportunity to serve you."
Debbie S.
May 2013
Aire Today completed work in response to a TVA energy audit. Chris Melancon responded to my Angie's list request. He first asked for a copy of the TVA energy audit. I sent one via email. He brought that with him when reviewing my home and created a quote while at my home. The quote was very detailed and showed each line item of the work to be done. I reviewed the work/cost and he negotiated on a few items. He included a 10% discount for Angie's customer. Once I agreed to the work detail, Chris contacted me promptly to give me a timing of how long the work would take and when they would be able to start.
Chris and another worker arrived within 30 minutes of when he said they would arrive. He actually called saying he was going to be a little late because some of the materials were in an open trailer and it was sprinkling rain. They worked at least 8 hours for three straight days to complete the work. They completed all the work noted above. Further, to receive a rebate from TVA, I have to have a re-inspection by TVA. Chris will plan to be here and review what he did. He took pictures of the work he did in areas that are now covered.
Both Chris and his associate were very professional and took care of my home. Upon entering my home they put on and took off shoe covers each and every time. They kept the doors to the attic closed even though it was very hot one of the days to minimize the noise and any dust. They covered the carpet with carpet protection tape. Upon completion of the work, they cleaned up all their stuff, vacuumed the carpet.
Chris and another worker arrived within 30 minutes of when he said they would arrive. He actually called saying he was going to be a little late because some of the materials were in an open trailer and it was sprinkling rain. They worked at least 8 hours for three straight days to complete the work. They completed all the work noted above. Further, to receive a rebate from TVA, I have to have a re-inspection by TVA. Chris will plan to be here and review what he did. He took pictures of the work he did in areas that are now covered.
Both Chris and his associate were very professional and took care of my home. Upon entering my home they put on and took off shoe covers each and every time. They kept the doors to the attic closed even though it was very hot one of the days to minimize the noise and any dust. They covered the carpet with carpet protection tape. Upon completion of the work, they cleaned up all their stuff, vacuumed the carpet.
Response from Aire Today
"Thank you [member name removed] for the kind review. We appreciate your business."
Jen L.
Mar 2013
We were very pleased with the work they did and will recommend them to others if asked. If we decided not to tackle the attic insulation ourselves, we will be calling them to come back out.
Response from Aire Today
"We appreciate the kind words [member name removed] and appreciate you contacting us to give a quote. If we can be of further assistance, please don't hesitate to call. Once again, thank you."
DON M.
Feb 2013
unknown
Response from Aire Today
"Thank you once again [member name removed], it was a pleasure working for you."
Al C.
Jan 2013
I used them for a boiler tune up and in their review of attic insulation they determined that it was inadequate. Very prompt and efficient.
Response from Aire Today
"Thank you for your feed back, it is greatly appreciated. We pride ourselves on being the best at what we do so that you can rest knowing you made the best decision for your HVAC and Cellulose needs. Thanks once again."
Licensing
State Contractor License Requirements
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FAQ
Aire Today is currently rated 4.7 overall out of 5.
Aire Today accepts the following forms of payment: CreditCard
Yes, Aire Today offers free project estimates.
No, Aire Today does not offer eco-friendly accreditations.
No, Aire Today does not offer a senior discount.
Yes, Aire Today offers emergency services.
No, Aire Today does not offer warranties.